Shepherd's Bush 3 Stars Hotels

"Clean well presented. The staff were very helpful and friendly. Reasonable price , "

"Right, let me start with it was a single night and a place to put our head down at the endbof a great night at the Empire. Good Points:- Great location, fantastic local shops and restaurants. The staff were welcoming and friendly. Downside :- We didnt stay in the Saphire but moved to the Pearl hotel. The room was tired, carpet well worn and stained. The bathroom looked clean until you noticed the mould on the ceiling and walls... didnt stop us using the facilities though. The bedding was clean but the mattresses were stained ( Checked after reading previous reviews online :/ )"

"staff on reception were very nice. The attic room was lovely. Ideal location for getting to Hammersmith and Shepherds Bush. "

"This review is directed at the management of both properties, as Comfotel Purple and Euro Hotel appear to be operated by the same group. My stay began at Comfotel Purple, where I encountered a confirmed bed bug issue (multiple live sightings in the bed area, including near the pillow), which required me to relocate rooms. The management consistently ignored phone calls and emails. I was relocated to the hotel nextdoor. Despite this, the issues did not end after being moved to Euro Hotel. At Euro Hotel: • Water leaked from the ceiling into the room during rain, raising concerns about the condition of the building and potential damp/mould exposure • Housekeeping repeatedly entered the room despite explicit instructions not to do so • Personal belongings were discarded without permission — these were part of a personal project and cannot be replaced • The room lacked basic amenities (no hangers initially, no hairdryer, no iron) • The sink was clogged and did not drain properly Across both properties, there appears to be a consistent issue with management oversight, maintenance, and respect for guest privacy. While two staff members were helpful in facilitating the room transfer, the overall experience was highly disruptive and poorly managed. I also received no meaningful response from management despite raising these concerns during my stay. I would strongly advise caution when booking with this group. I am currently escalating the issues to other channels. "

"Apartment converted to hotel, with fridge. Very convenient and near shopping and dining."

"Staff very friendly, especially Shalom. Blind in bedroom (Bronx) didn't close. Bed comfy Coffee machine appreciated. "

"We had a wonderful stay in the penthouse — it truly exceeded our expectations. The apartment is spacious, spotlessly clean, and beautifully laid out, with a fantastic private terrace that wraps all the way around. The kitchen is fully equipped with everything you could possibly need, including an oven, microwave, dishwasher, and induction hob. Whether preparing a full meal, a quick snack, or simply heating something up, it made everything easy and convenient. The location couldn’t be better. Just moments from Shepherd's Bush Market and Shepherd's Bush Underground stations, getting around London is effortless. Westfield London is also just a short walk away, offering fantastic shopping and a wide variety of dining options. Staying at Bakery House made us feel less like tourists and more like locals but with the added convenience of helpful Nestor staff who were easy to reach via Whatsapp. Having the freedom to cook, relax, and enjoy truly felt like having a second home in London. We would happily stay here again and highly recommend it to anyone looking for comfort, space, and an authentic London experience. "

"Clean and check in was "