“One of the worst hotel stays of my life. We booked months in advance and arrived at 10am after a wet soccer game. Though we knew it was early, front desk staff (Roshonda) assured us she'd prioritize our rooms as they were cleaned. Three hours later, we were still waiting. When we asked again, she offered king rooms — but we all had 3–4 people per room and had booked doubles. She confirmed we'd have our rooms before 2pm. The rooms never came so we left for soccer game #2.
We returned at 7:30pm……
“One of the worst hotel stays of my life. We booked months in advance and arrived at 10am after a wet soccer game. Though we knew it was early, front desk staff (Roshonda) assured us she'd prioritize our rooms as they were cleaned. Three hours later, we were still waiting. When we asked again, she offered king rooms — but we all had 3–4 people per room and had booked doubles. She confirmed we'd have our rooms before 2pm. The rooms never came so we left for soccer game #2.
We returned at 7:30pm……
Shanna