「It seems the hotel is short staffed. Many times, if you need assistance from the front desk, you have to go to the bar or restaurant to get help. Our phone in the room was not working (we can answer but can't call out) and the support staff will come the next day to fix it (by then, we have checked out).」
「I had a great stay at this hotel overall. The room was very clean and tidy, and I felt comfortable throughout my stay. However, my window faced the main road, so it was quite noisy at night and a bit hard to sleep. Other than that, everything was excellent.」