Visayan Islands 4 Stars Hotels

"So we went over the Xmas holiday, only the biggest holiday in the Philippines. No decorations whatsoever for Christmas! Put that aside and our room was horrible! Door lock didn’t work(we had to contact front desk every time to get into room), bathroom sink was clogged, tv or wifi wasn’t working and AC wasn’t working! The manager on property wouldn’t even talk to us to address our situation! I would give this place a negative 8 and wouldn’t recommend it to anyone!"

"Amazing hotel, staff, and amenities. I plan to come back here next time for vacation in Cebu. "

"Excellent "

"Beautiful resort; staff are polite and helpful.Plenty of activities to do. "

"No beach view but room was clean and served a great breakfast"

"Here are my comments regarding my recent stay at your hotel. Positive feedback: • The breakfast was excellent, with generous portions. • The shuttle service was very convenient, and the driver was courteous and helpful. • The staff were consistently welcoming and attentive. Areas for improvement: • The room was smaller than expected. • I waited approximately 30 minutes because the room was not ready at check-in. • The check-in time feels late and the check-out time early. Aligning check-in and check-out windows would allow guests to better enjoy their stay. Thank you for your attention to these points."

"Very nice staff and great customer service."

"Great location"

"I strongly advise against staying at the Sheraton Cebu. What was supposed to be a premium experience turned out to be one of the worst hotel stays I have ever had. Here are the reasons, based entirely on actual experience: 1. Completely Unacceptable Soundproofing (Premium Room) I booked one of the highest-tier rooms, just below the Presidential suite, expecting a quiet and comfortable stay. Instead, the room had virtually no soundproofing. I received repeated calls—until 3 AM—complaining about noise, even though the only thing playing was the default hotel introduction video on the TV. For three days, I couldn’t even have a normal conversation inside my own room. This is unacceptable for any hotel, let alone one claiming to be luxury. 2. “Luxury Sedan” Pickup Was Misleading and Poorly Managed I reserved a top-tier sedan for airport pickup. What arrived was a Mercedes B-Class—far from a luxury sedan. At the airport, the assigned staff was sitting in a corner, making them extremely difficult to locate. After finally finding them, I had to wait another 10 minutes for the vehicle. 3. Second-Day Transportation Failure On the second day, I scheduled a car for 6:30 PM. I ended up waiting outside for 40 minutes and only got the car at 7:10 PM. It appears the hotel does not operate its own fleet but outsources vehicles. The car I received smelled heavily of cigarette smoke, which is completely unacceptable. "