Impeccable guest service is the defining feature of every 5-star hotel in Mpassa. From the minute you arrive, staff cater to your every whim, whether arranging customised tours or providing in-room massage treatments. Also, hotels must feature upscale amenities to be considered for a 5-star rating. These can include deluxe baths, a wellness centre, pools, fine dining kitchens and knowledgeable concierge.