Dear Kelly,Thank you for taking the time to share your feedback on Expedia following your recent visit at Al Ain Rotana!We are delighted to read your great review post your stay. It is most encouraging for us to receive such praises and gives us great pleasure to know that you thoroughly enjoyed your stay.Your review has been shared with the entire team especially Nader and I am sure that they will appreciate your kind words and compliments very highly.We all look forward to welcoming you back to Al Ain Rotana in the future.Best regards,Pierre ZayounGeneral Manager

Dear Madiha,Thank you for providing your ratings. We appreciate the time you have taken and would love to hear more from you. Your feedback is important to us so we can serve you even better in the near future. Looking forward to having you again as a guest in our hotel.Best regards,Pierre ZayounGeneral Manager

Dear László,Thank you very much for your review on Expedia. I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not too distant future.Best regards,Pierre ZayounGeneral Manager

Dear Hotels.com User,Thank you for taking the time to write us. Please accept our sincere apologies that your overall experience were not able to satisfy your needs or meet your expectations. It is our goal to provide you with the best services. We very much hope to have the opportunity to welcome you back to Al Ain Rotana in the near future and give us the opportunity to know which services and facilities we can improve.Best regards,Pierre ZayounGeneral Manager

Dear Mr. Kahramanov, Thank you very much for your recent stay and for participating in our satisfaction survey. I was disappointed to read your comments and I do apologize that you had to wait a long time in order to receive a second set of amenities. This is certainly not the service quality we want our valued guests to have in our property. We will take your comments further and address it with the respective department managers to improve this aspect of your stay and ensure that you will not have such inconvenience going forward. As well we have updated your profile to ensure that the room is set to your expectations next times. As a gesture of sincerity and as an apology for the inconvenience you had during this stay, I would like to offer you a complimentary upgrade on your next reservation, and I look forward to welcoming you back in our property.I stay at your disposal for further assistance. Sincerely, Pierre Zayoun General Manager

Dear Madiha Fathi Ibrahim,Thank you very much for getting in touch with us. We sincerely apologize for the inconvenience you have experienced. Your feedback is highly appreciated. Once again, thank you for highlighting this matter to us. We look forward in welcoming you in the near future.Best regards,Pierre ZayounGeneral Manager

Dear SANG KEUN,Thank you for your feedback online. I am so glad that you liked our facilities and services in the hotel. We are happy to serve you and hope to welcome you back for another pleasant stay soon.Best regards,Pierre ZayounGeneral Manager

Dear James,Thank you very much for your review on Expedia. We are thrilled to hear that you had a satisfying stay with us, and we appreciate your positive feedback. At our hotel, we strive to provide our guests with exceptional service and a comfortable, relaxing experience. We are pleased to hear that we were able to meet your expectations during your stay with us. Your comments have been shared with our team, who take great pride in providing excellent service and creating memorable experiences for our guests. We hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,Pierre ZayounGeneral Manager

Dear Hazim,Thank you for sharing your feedback on Expedia.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Best regards,Pierre Zayoun

Dear DANGQI,Thank you for the excellent rating. We are certainly pleased to have you as our guest here in our hotel. We hope to welcome you back for another pleasant stay soon.Best regards,Pierre Zayoun

Dear Miguel,Thank you for sharing your feedback regarding your visit with us on Expedia.It is delightful to know that you have enjoyed your visit with us and I am very proud that my team continuously go above and beyond to ensure that we create everlasting memories for our guests.Thank you once again and we look forward to welcoming you back at Al Ain Rotana.Best regards,Pierre ZayounGeneral Manager

Dear Aoife,Thank you for your positive review on Expedia.It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests.I am certain that the whole team looks forward to having the opportunity to welcome you back here at Al Ain Rotana.Best regards,Pierre ZayounGeneral Manager

Dear Donald,Thank you for sharing your feedback regarding your visit with us on Expedia. It is delightful to know that you have enjoyed your visit with us and I am very proud that my team continuously go above and beyond to ensure that we create everlasting memories for our guests.Thank you once again and we look forward to welcoming you back at Al Ain Rotana.Sincerely yours,Pierre ZayounGeneral Manager

Dear Osama,Thank you for sharing your feedback on Expedia.It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests.Thank you once again for your feedback and we look forward to welcoming you in a not too distant future.Sincerely yours,Pierre ZayounGeneral Manager

Dear Mohamed,Thank you for taking the time to rate us. It's a pleasure to have you with us. We would love to welcome you back as our guest again in the near future.Sincerely yours,Pierre ZayounGeneral Manager

Dear Luis,We are certainly pleased to have you as our guest here in our hotel and appreciate the excellent rating you provided. We hope to welcome you back for another pleasant stay with us.Sincerely yours,Pierre ZayounGeneral Manager

Dear Nicolas, I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests.Thank you once again and we look forward to welcoming you back at Al Ain Rotana.Best regards,Pierre ZayounGeneral Manager

Dear John, We are certainly pleased to have you as our guest here in our hotel and appreciate the excellent rating you provided. We hope to welcome you back for another pleasant stay with us.Best regards,Pierre ZayounGeneral Manager

Dear Madiha, Thank you for your excellent rating and I am glad that you appreciate our hotel. We certainly look forward to welcoming you again in our hotel.Best regards,Pierre ZayounGeneral Manager

Dear Mr. Ezzedin, We greatly appreciate that you took time to rate us and would love to hear more from you. We are looking forward to having you again as a guest in our hotel. Sincerely yours, Pierre Zayoun General Manager

Dear Expedia.com member, We sincerely apologize for the inconvenience you have experienced during your recent stay with us. Please rest assured that we will take the necessary steps to resolve the issue. Thank you for sharing this matter to us and for giving us the opportunity to improve our facilities and services. Hope you will give us the opportunity of having you again as a guest in our hotel. Sincerely yours, Pierre Zayoun General Manager

Dear Mr. Morgan, Thank you for taking the time to rate us. It's a pleasure to have you with us. We would love to welcome you back as our guest again in the near future. Sincerely yours, Pierre Zayoun General Manager

Dear Expedia.com member, We are certainly pleased to have you as our guest here in our hotel and appreciate the excellent rating you provided. We hope to welcome you back for another pleasant stay with us. Sincerely yours, Pierre Zayoun General Manager