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关于海德佩沙皇宫酒店 的点评

5 out of 5
海德佩沙皇宫酒店
Turkler Mevkii Konakli, Alanya, Antalya

点评

8.6

超赞

10 分 - 超赞。186 条好评，共有 334 条点评" "
8 分 - 还可以。88 条好评，共有 334 条点评" "
6 分 - 一般。27 条好评，共有 334 条点评" "
4 分 - 很差。16 条好评，共有 334 条点评" "
2 分 - 糟糕。17 条好评，共有 334 条点评" "

8.8/10

清洁度

8.4/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

8.6/10

环保

点评

6/10 一般

Filiz

2023 年 10 月入住 2 晚

8/10 还可以

Yulia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
very nice place, clean and very beautiful, with a lot of attractions for kids and adults, but too noisy till very late at night and for my taste - hard to sleep. maybe the place fits more for young adults and less for families with kids
2023 年 10 月入住 3 晚

8/10 还可以

Sarah

2023 年 9 月入住 6 晚

8/10 还可以

Istvan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall is good with some issues
The hotel was very nice. We got a free upgrade (1 bedroom to 2 bedroom) , not really neeeded, but the balcony was double thanks. Food: just above average, no smoked salmon for breakfast, wide selection, but nothing special. Issue: we didnt get cafe latte at cafeteria at 4pm, ( 1 minute ago the lady served 2 cappucino to somebody else) bad communication. Drinks are okay. If You pay 250 euros a day for a room, i think, it is obvious that all the staff speaks english in the hotel. If i go back to Turkey i will choose another hotel.
2023 年 9 月入住 2 晚

10/10 超赞

Salah

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚

2/10 糟糕

Samatin

2023 年 7 月入住 4 晚

6/10 一般

russell

2023 年 5 月入住 1 晚

6/10 一般

Line

2023 年 6 月入住 8 晚

4/10 很差

Malgorzata

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 6 晚

10/10 超赞

Serkan

2023 年 4 月入住 1 晚

8/10 还可以

Katriina

2023 年 4 月入住 4 晚

10/10 超赞

Shilane

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean property. Rooms made up and cleaned daily. Friendly staff. Had a wonderful time
2022 年 10 月入住 7 晚

6/10 一般

mahmoodreza

2022 年 10 月入住 3 晚

10/10 超赞

Johanna

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bästa hotellet jag varit på, på länge!
2022 年 9 月入住 7 晚

10/10 超赞

Faisal

2022 年 9 月入住 2 晚

10/10 超赞

Rabia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Es war alles top
2022 年 9 月入住 8 晚

10/10 超赞

Okan

2022 年 9 月入住 4 晚

10/10 超赞

Oybek

2022 年 9 月入住 3 晚

8/10 还可以

AMER

2022 年 9 月入住 2 晚

8/10 还可以

Diako

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Favorite Place
We have been coming to the hotel 3 times. Employees are good and Mr. Onur at the reception is perfect & helpful. The activities and facilities are good. Nice night parties. Food is very good. Alcoholic drinks are normal, only whisky is good. It is a very important issue for us SPA Center can only be used free of charge until 15:00. House keeping it was good too(Mrs Ayse).
2022 年 9 月入住 1 晚

8/10 还可以

AVIV

2022 年 9 月入住 3 晚

2/10 糟糕

mesut

不满意：员工和服务，清洁度
2022 年 9 月入住 3 晚

10/10 超赞

Ismael

2022 年 9 月入住 3 晚

10/10 超赞

Mohamed

2022 年 9 月入住 7 晚

8/10 还可以

Igor

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
Great service
+ The hotel is beatiful outside and inside. + Rooms are fresh and equipped. + Personnel is super friendly and helpful, in this regards it was the best hotel I ever been to! + A lot of food and it is very good and there is some place to eat available almost 24 hrs. - It's a bit too crowded, especially around pools, at kids club pool you literally need to jump over the sun beds and crouch under the umbrellas. At the same time, some areas appear empty. - There is the only way to the pools and beach, it starts underground and goes through the market. Not a big problem, but I wished there was some alternative path (except through the restaraunt). - People leaving glasses and garbage everywhere around the pool, I myself have stumbled on somebody's glass several times, my kids were also easy to find a glass of beer to play with on the border of the pool. - Not enough swimming rings on the slides.
2022 年 9 月入住 6 晚

10/10 超赞

Ahmed

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was gewoon goed.
2022 年 9 月入住 3 晚

8/10 还可以

Tümer

与家人出行
满意：清洁度、员工和服务、客房舒适度
2022 年 9 月入住 2 晚

8/10 还可以

Elyar

与家人出行
满意：员工和服务
I didn’t get the full Ocean View rooms that I had paid for, But they were in front of each other so I took them. However it could be the 2 next to each other then they were more convenience and full ocean views. What I’m going to do when they told me the whole hotel is booked? Rooms/beds: No sheets under the blankets, I called nobody is answering the call, I went down and they told me: if you ask we will give it to you! Then a nice thin down comforter plus sheet appeared. One of the single beds had a yellow stained blanket. you know what that means? Never mentioned this because at this point I accepted the fact that this is their routine. I had a queen bed so I didn’t want to be in a bad mood arguing/complaining. Bathrooms: Bathroom leaked after first use, they came and fixed it. I didn’t bother to complain about the bidet directing to the side of my buttchicks, I thought I shouldn’t complain about everything. Food: We got there late, the real meal buffet food court closes at 9:00, we were also amazed to hear that 0 food in room service because it causes bugs. By the way there is only 1 restaurant, I called and they assured me there are 5 restaurants, all of them free all inclusive, that’s incorrect. Italian, Turkish, Seafood and I think Chinese, Ala Carte ones are 10€ a person. For 6 it’s 60€ haha, no thank you. Breakfast was amazing. The other 2 buffets after 9 are sweats mostly. You can’t ask for water/drink to the room neither. Whatever they bring daily! …
2022 年 9 月入住 3 晚

2/10 糟糕

Alexi

与家人出行
不满意：服务设施，员工和服务
Dans un premier temps, hôtel est mal situé, on est à 20km de la ville, 400tl pour juste aller à Alanya en taksi ! hôtel prend plus de personnes par rapport à la capacité, au restaurant beaucoup de monde, le restaurant à la carte est payant, certains personnels pas respectueux. On a eu un problème avec l’hôtel, car la femme de ménage a casser le chargeur qui ce trouver dans la chambre, aucun remboursement, ni de solutions, ce n’est pas leur problème, et décidé de ne sortir de l’hôtel! Le personnel voulait aller dans la chambre pour sortir nos affaires! J’ai jamais vu un hôtel aussi mauvais !!! A éviter !!!
2022 年 8 月入住 7 晚

10/10 超赞

Albin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Rekommenderas starkt
Ett av de fräschaste hotellen jag någonsin besökt. Servicen är topp,10/10. Maten kan bli bättre men ändå sjukt stort utbud. Ljudisolering av rum inte särskilt bra då man ibland hör förbipasserande men inget som stör avsevärt mycket.
2022 年 8 月入住 7 晚

10/10 超赞

WAEL

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything
2022 年 7 月入住 7 晚

10/10 超赞

Asif

满意：住宿条件和设施，员工和服务
2022 年 7 月入住 10 晚

8/10 还可以

Jvana

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 7 月入住 6 晚

6/10 一般

Ferhat

2022 年 7 月入住 4 晚

10/10 超赞

Samatin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
God værdi for pengene
Fantastisk hotel og omgivelser! Kommer 100% tilbage selvom det var lidt dyrt.
2022 年 7 月入住 1 晚

8/10 还可以

Andreas

2022 年 7 月入住 3 晚

8/10 还可以

Samatin

2022 年 7 月入住 1 晚

10/10 超赞

Eli

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is beautiful!, But The stuff is more beautiful! Very good service and a lot of food options. 2 negative things: 1.the distance from the airport (antalya) 2.the behaviour of the guest at the pool that saves bad by putting a towel and leave it and go. Total score: 9/10!
2022 年 7 月入住 7 晚

8/10 还可以

Engin

2022 年 7 月入住 6 晚
Sales and Marketing Department 于 2022年07月21日 的回复
Hello dear guest! Thank you for your feedback! Kind regards,

8/10 还可以

Busra

2022 年 7 月入住 3 晚
Sales and Marketing Department 于 2022年07月21日 的回复
Hello dear guest! Thank you for your feedback! Kind regards,

8/10 还可以

Margarita

2022 年 7 月入住 3 晚
Sales and Marketing Department 于 2022年07月21日 的回复
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 超赞

Sami

2022 年 7 月入住 5 晚
Sales and Marketing Department 于 2022年07月21日 的回复
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 超赞

Aziza

2022 年 7 月入住 5 晚
Sales and Marketing Department 于 2022年07月21日 的回复
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 超赞

Ayse

2022 年 7 月入住 3 晚
Sales and Marketing Department 于 2022年07月21日 的回复
Hello dear guest! Thank you for your feedback! Kind regards,

4/10 很差

Mamadou

2022 年 6 月入住 7 晚
Sales and Marketing Department 于 2022年07月21日 的回复
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 超赞

SLEIMAN

2022 年 6 月入住 7 晚
Sales and Marketing Department 于 2022年07月21日 的回复
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 超赞

Salih

2022 年 6 月入住 5 晚

8/10 还可以

Susanne

2022 年 6 月入住 4 晚
Sales and Marketing Department 于 2022年07月21日 的回复
Hello dear guest! Thank you for your feedback! Kind regards,

8/10 还可以

Danielle

与家人出行
A lovely stay
We had a lovely stay at this hotel. The staff are amazing and go above and beyond all the time. The food during the day was lovely, plenty to chose from and lots of it. The pool, communal and eating areas were spotless and well maintained. The entertainment was good, the day staff worked so hard, and there was always something to keep the adults and children occupied. For me, it was the slight attention to detail that let it down slightly, we’ve previously stayed in Antalya in a couple of 5* hotels and things like branded drinks, bottled beer, ice cream available all day, good quality Al a Carte restaurants really make a difference. These little things were missing, to make it 5* for us. It’s certainly a very good 4* and we would stay again.
2022 年 5 月入住 7 晚
Sales and Marketing Department 于 2022年07月21日 的回复
Hello dear guest! Thank you for your feedback! Kind regards,

10/10 超赞

Shawin

与家人及幼儿出行, 与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was great. Easy check in & out. Very clean. Variety food options. Friendly staff. Amazing pool & view. Great beach. Simply perfect 👍
2022 年 5 月入住 1 晚