Residences in Alaska

"A wonderful location, beautiful view, spacious room. However, our room's thermostat was not working and we could not lower the heat. Nor could we turn off the heat from blowing. It was evening time when we realized this and needed to go to sleep. The room windows can only be opened a couple of inches so cool outside air could not be meaningfully brought in. We contacted guest services who said other guests in the hotel were reporting the same issue and a maintenance worker would visit the room very soon. After an hour and no visit from maintenance, I called guest services again. Guest services apologized and would send a maintenance crew right away. Already a long story, the bottom line is maintenance could not fix the problem, the provided a small fan to move the air around. I addressed this with guest services the folling morning at check-out. I was told because we prepaid through a third-party (Expedia) and we did not have other incidental charges to the room, the hotel could not provide us with any compensation. This was a less than acceptable experience."

"Little dated but the price and the amazing staff makes up for that. It was clean and set up well. We enjoyed our stay "

"Our room was close to one of the exit doors. The exit doors don't close softly. Everytime the door slams shut you are straight up in bed wide awake. All exit doors need to be adjusted to close softly."

"A quick drive to the airport "

"Very convenient location. Close to everywhere. The only downside is the size of the room"

"Beautiful room and hotel. Staff are amazing always !"

"Clean riom and comfortable bed"

"Rooms dirty, sheets had hair on them, towels had long hairs on them. Checked in at 2am after a flight into Anchorage. Domestic dispute in the parking lot around 4 am with lots of yelling and F bombs woke me up. First room had a deadbolt that wouldn’t work and the lock you flip over for extra security was cracked and not functional. I would not stay here and would not recommend this hotel to anyone else. I was also bitten in multiple areas while I was sleeping. "

"LATER.."