「When I checked in the room I was given had not been cleaned yet.
Dirty towels/bedding had not been changed ect.
I went to the front desk and they gave me a new room and the toilet was usable but the bolt was broken and so it rocked when you used it. The curtain on the shower kept sliding open,
They should have refunded me my full nights stay.」
「Our room had the most comfortable bed I have slept on in a long time. The room was clean and had everything needed. The only drawback to this hotel is that it is ageing, so the elevator rattles, the hallways are dark, and the room key cards are unreliable (the desk clerk warned us to keep them away from phones and other electronics, but even though we did, one stopped working). That said, the hotel is in a perfect and beautiful location, and we would stay there again.」