Bar staff the lady, was extremely rude, & lied to us. Didn’t want to serve us because we showed up 25 minutes till close, asked for an extra pillow as I needed one because of broken bones in my lower back which we never got. Only had one tv remote for two tvs in two different rooms. Waited till almost 11 for a remote. Pool was being cleaned way too long after they had been up at 6:00 am & we tried going at 9:00am, 10:30am, && one more time at 11:15am! Bathroom was def not the cleanest!! Floor & couch in sitting room could have def used a good clean. It smelled like mold in the room. I was extremely excited to stay in what they claim is a 5 star hotel. Left not the happiest. Oh well! Guess we’ll find somewhere else to stay. (We come down very often! For doctor appointments, activities for my children, etc!)