外觀
查看供應

阿爾伯克基歷史老城智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
阿爾伯克基歷史老城智選假日套房酒店 (IHG 旗下酒店)
2300 12th St Nw, Albuquerque, NM

評價

8.6

優異

10 分評分，優異；1001 則評價中有 568 則" "
8 分評分，不錯；1001 則評價中有 255 則" "
6 分評分，一般；1001 則評價中有 91 則" "
4 分評分，欠佳；1001 則評價中有 42 則" "
2 分評分，很差；1001 則評價中有 45 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
很干净很整洁，来第二次了
於 2021 年 4 月住了 1 晚
Reginald Roark 於 2021年4月28日的回應
Thank you so much for the review! We are very happy you enjoyed your stay. We were so glad to see you back with us for a second visit! Please travel safe and have a wonderful trip. We hope to see you again very soon. 非常感谢您的评论！ 我们很高兴您在这里过得愉快。 很高兴见到您与我们再次访问！ 请安全旅行，旅途愉快。 希望很快能再见到您。 Fēicháng gǎnxiè nín de pínglùn! Wǒmen hěn gāoxìng nín zài zhèlǐguò dé yúkuài. Hěn gāoxìng jiàn dào nín yǔ wǒmen zàicì fǎngwèn!

10/10 優異

Bert (Hoodsport)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was great. Solid over-nighter. Area somewhat unsafe. Near freeway and main road so noisy.
於 2024 年 5 月住了 1 晚

2/10 很差

Gabriela

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
The person at the front desk refused to print out my receipt under the excuse that I paid though Expedia. She said that she is being doing that for ten years and they cannot do that unless we call directly to the hotel. She was nice, but I really need the receipt, and even when I explain I need it to get a reimbursement, she refused. I don’t understand why the hotel has this policy, or if it's Expedia's as she said, but it seems wrong.
於 2024 年 5 月住了 1 晚
Rose 於 2024年5月17日的回應
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Albuquerque Historic Old Town. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 不錯

Jeannie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We find the property safe, given the patrol cars and lighting. Many homeless people in Albuquerque.
於 2024 年 5 月住了 1 晚
Rose 於 2024年5月17日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Robin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a clean, spacious hotel with plenty of dining options within walking distance. I especially appreciated easy walking access to Walgreens and IPCC. Most importantly, the staff was professional and friendly. I look forward to staying here the next time I visit Albuquerque!
於 2024 年 5 月住了 2 晚
Rose 於 2024年5月17日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Griselle

讚好：整潔度、職員與服務和設施服務
The only complaint is that the property itself smells really old specifically the elevators. All good once you’re at your room though. Felt safe at the fact they had security in the parking lot and breakfast options where good too.
於 2024 年 4 月住了 2 晚
Rose 於 2024年5月14日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 不錯

martha

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Rose 於 2024年5月13日的回應
Thank you

10/10 優異

Jose

伴侶同遊
讚好：職員與服務和住宿狀況
I loved the Native American display in the Lobby and art in other areas of the hotel. The available food options close by were convenient.
於 2024 年 4 月住了 3 晚
Rose 於 2024年5月7日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Maria

讚好：職員與服務、設施服務和住宿狀況
Room was nice, but was woken up at 4 by a child running back and forth up stairs. Not sure what can done about the thinness of the floors.
於 2024 年 5 月住了 1 晚
Rose 於 2024年5月7日的回應
Thank you for taking the time to provide feedback about your experience at Holiday Inn Express Albuquerque Historic Old Town. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 不錯

Shawn

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Rose 於 2024年5月10日的回應
Thank you for taking the time to share this feedback with us! My team will be happy to see what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Ormond

讚好：整潔度、職員與服務和住宿狀況
Starbucks very close! Always a plus!
於 2024 年 4 月住了 1 晚
Rose 於 2024年5月3日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Elvira (El Paso)

讚好：整潔度、職員與服務和住宿狀況
Very clean, excelente service and great hubication
於 2024 年 4 月住了 2 晚
Rose 於 2024年4月29日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Barbara

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay as we celebrated at Old Historic Downtown Albuquerque. Staff was super friendly and very helpful.
於 2024 年 4 月住了 2 晚
Rose 於 2024年4月26日的回應
We are happy that you had a wonderful experience while staying with us. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Ruby R

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great parking, close to dining options, very clean.
於 2024 年 4 月住了 1 晚
Rose 於 2024年4月10日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 不錯

Bernie

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
safety
於 2024 年 3 月住了 1 晚
Rose 於 2024年4月10日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

4/10 欠佳

Starlet

親子同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Our stay could have been so much better, we booked the property based on it had nice indoor pool because we have 2 children, but the pool was green, cloudy & so strong with chemicals the boys couldn’t get in. Then we were give a handicap room that we didn’t ask for and the shower was the worst I’ve ever been in. The shower head wouldn’t stay hung up, the water had 2 temps burn you or freezing & we had no shower curtain. Otherwise staff was very friendly, great breakfast bar, comfortable beds and it was quiet.
於 2024 年 3 月住了 1 晚
Rose 於 2024年3月27日的回應
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Albuquerque Historic Old Town. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 不錯

Yolanda

讚好：整潔度、設施服務和住宿狀況
I liked that I saw security around the property. I didn't like that there were a few homeless nearby and other transients.
於 2024 年 3 月住了 2 晚
Rose 於 2024年3月20日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Stephanie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking was great and there was security making sure the cars are safe
於 2024 年 3 月住了 1 晚
Rose 於 2024年3月20日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Pat

於 2024 年 2 月住了 1 晚
Rose 於 2024年3月20日的回應
We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

6/10 一般

真實旅客

不滿：整潔度和住宿狀況
於 2024 年 2 月住了 2 晚
Rose 於 2024年3月20日的回應
We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 不錯

Elaine

讚好：職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Rose 於 2024年3月20日的回應
We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Jacqueline

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff. Clean hotel. Next to a beautiful Starbucks was a plus for me.
於 2024 年 2 月住了 1 晚
Rose 於 2024年3月20日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 不錯

Will

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Security officials were visible to see and patrolling around
於 2024 年 2 月住了 2 晚
Rose 於 2024年3月20日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 不錯

Glen

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Good breakfast options.
於 2024 年 1 月住了 1 晚
Rose 於 2024年3月20日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The price for pets is $50 too much expensive!
於 2024 年 1 月住了 1 晚
Rose 於 2024年3月20日的回應
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Albuquerque Historic Old Town. We take feedback seriously. We do appreciate your business.

10/10 優異

Ricardo

讚好：整潔度、職員與服務和住宿狀況
Great
於 2024 年 1 月住了 2 晚
Rose 於 2024年3月20日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 不錯

james

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is right off the highway and easy to get to. The breakfast was great and the staff was very helpful and friendly. The rooms were clean and comfortable The downside is the parking lot and surrounding area were patrolled at night by a security car to make sure the area is safe. We found out later that it is normal for that to occur in Albuquerque as the crime rate is one of the highest in the country. I always felt safe at the property
於 2024 年 1 月住了 2 晚
Rose 於 2024年3月20日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 優異

Christine

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were very friendly, the property was very clean, and lastly the breakfast was great with lots of choices!
於 2024 年 1 月住了 1 晚
Rose 於 2024年3月20日的回應
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

2/10 很差

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Scary security lapse
The property and room were fine and well-maintained and we had good customer service upon check-in. But...an incident occurred which has led to this low rating. A "guest" entered our room at 10:18 p.m. while we were sleeping in preparation for an early morning departure. You cannot imagine how shocking, scary and upsetting this was. The night clerk never reported this to management. When we reported the incident to the morning clerk, she told us that management would not be in until 10 a.m. We expected a call from management that morning but obviously the morning clerk never notified management. We had to call management later that morning ourselves after checking out. This was an EGREGIOUS lapse in security procedures. No guest should feel unsafe staying in a hotel. A situation like this could lead to a potential shooting and enormous liability issues for your company. During the phone call, the manager was informed of all of this. She apologized and offered to comp our stay. (This credit has not occurred yet). We tried to tell her it wasn't about relieving us of the charge, it was about security...ours and all future guests.
於 2024 年 1 月住了 1 晚

10/10 優異

Andrea

讚好：整潔度、職員與服務和住宿狀況
Good coffee & food across parking lot. Friendly staff. Clean rooms. It’s in a busy area, but was very quiet at night.
於 2024 年 1 月住了 3 晚

10/10 優異

Leticia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Jeff

家人同遊
Best holiday in so far
於 2024 年 1 月住了 2 晚

10/10 優異

Karen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
everything good until Sat am breakfast.....breakfast doors opened 35 min late...crowds of people waiting....we wanted to leave early that day
於 2023 年 12 月住了 1 晚

10/10 優異

Diana

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Lois

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Kimberly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚

10/10 優異

Bruce

讚好：整潔度、職員與服務和住宿狀況
Nice check in process
於 2023 年 12 月住了 1 晚

10/10 優異

David

讚好：整潔度、職員與服務、設施服務和住宿狀況
We chose this property as it is very convenient to the interstate. The staff was super friendly and welcoming.
於 2023 年 12 月住了 1 晚

10/10 優異

robert

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

6/10 一般

Martha King (Wake Forest)

讚好：整潔度和職員與服務
於 2023 年 11 月住了 3 晚

10/10 優異

Edward

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Couldn’t ask for more
Very nice. Housekeeping comes daily, breakfast is always ready in the morning and front desk staff are super accommodating.
於 2023 年 12 月住了 3 晚

10/10 優異

Risa

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Karl

於 2023 年 12 月住了 2 晚

10/10 優異

Ligia

於 2023 年 12 月住了 1 晚

8/10 不錯

Kyle

家人同遊
讚好：設施服務
於 2023 年 12 月住了 2 晚

2/10 很差

Erin

家人同遊
讚好：職員與服務
不滿：住宿狀況和客房舒適度
Terrible place to stay.
It was terrible. The toilet in our room was plugged. We called and asked that the problem be resolved. A young girl from the Front Desk was sent up to take care of the problem. She couldn’t do anything to resolve the issue. My family was told that we couldn’t be moved to another room, and we could use public restrooms located on different floors. Couldn’t take showers in the morning because we were afraid the toilets might overflow. I asked for a refund but the manager wouldn’t consider it. I guess it’s all about making money and not about making sure customers are satisfied with their stay. I would not recommend staying at this hotel unless you’re ok with running up and down the corridors to get to a restroom.
於 2023 年 11 月住了 1 晚

10/10 優異

Francisco

於 2023 年 12 月住了 1 晚

10/10 優異

Danny

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great nights stay, quiet and comfortable!
於 2023 年 12 月住了 1 晚

4/10 欠佳

Dale

家人同遊
讚好：整潔度和職員與服務
不滿：客房舒適度
Dont get a room facing 12th street
Everything was fine with the exception of having a 1st floor room facing 12th street. Noise and the lack of security between the hotel and street
於 2023 年 12 月住了 4 晚