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关于OYO邓马尔旅馆的点评

3 out of 5
OYO邓马尔旅馆
Dunmar House, Dunmar Drive, Alloa, Scotland

点评

8.6

超赞

10 分 - 超赞。36 条好评，共有 74 条点评" "
8 分 - 还可以。25 条好评，共有 74 条点评" "
6 分 - 一般。7 条好评，共有 74 条点评" "
4 分 - 很差。5 条好评，共有 74 条点评" "
2 分 - 糟糕。1 条好评，共有 74 条点评" "

8.8/10

清洁度

9.4/10

员工和服务

8.0/10

服务设施

7.8/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

David

满意：员工和服务，清洁度
2024 年 4 月入住 2 晚

10/10 超赞

Lesley

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Dunmar House 于 2024年03月6日 的回复
Thank you. Your review is greatly appreciated

10/10 超赞

robert

2024 年 1 月入住 1 晚
Dunmar House 于 2024年02月7日 的回复
Thank you, we appreciate you taking the tome to provide a score.

10/10 超赞

Christopher

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Dunmar House 于 2024年02月7日 的回复
Thank you. Your review is greatly appreciated.

10/10 超赞

Neil

2023 年 12 月入住 2 晚
Dunmar House 于 2024年02月7日 的回复
Thank you. We appreciate you taking the time to provide feedback on your stay.

4/10 很差

Katie

不满意：住宿条件和设施，清洁度
We stayed at this hotel for one night following a graduation. We were in room 6 and had difficulty finding the room as it was through a closed door and down a corridor with no lights on. The room we stayed in had a double bed and a single bed and was very spacious and the bathroom had both a shower and a bath. However the decoration was very outdated with brown, damp marks on the ceiling and the floor was peeling. The beds were very uncomfortable and we were able to feel each individual spring. The breakfast was good, lots of options and made to order. Staff were friendly.
2023 年 11 月入住 1 晚

6/10 一般

MARTIN

2023 年 11 月入住 1 晚

10/10 超赞

Jackie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

8/10 还可以

Neil

2023 年 8 月入住 1 晚
Dunmar House 于 2023年08月26日 的回复
Thank you

8/10 还可以

Neil

2023 年 8 月入住 1 晚
Dunmar House 于 2023年08月26日 的回复
Thank you

10/10 超赞

Martin

2023 年 8 月入住 1 晚
Dunmar House 于 2023年08月18日 的回复
Thank you. Your review is greatly appreciated.

10/10 超赞

Erika

2023 年 8 月入住 1 晚
Dunmar House 于 2023年08月26日 的回复
Thank you, your review is greatly appreciated

10/10 超赞

R. Bruce

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location - close to many tourist areas, the staff were friendly and helpful.
2023 年 7 月入住 2 晚
Dunmar House 于 2023年08月4日 的回复
Thank you for choosing to stay with us and providing such a lovely review. It was delightful having you here and hope that we shall see you again in the future.

4/10 很差

stephen

2023 年 7 月入住 1 晚
Summer House 于 2023年08月2日 的回复
We are sorry that you were disappointed with your stay. However providing a low score with no comments about what you were dissatisfied with will not help us improve or really help other travellers. Please, if you are leaving a review, provide some feedback..

8/10 还可以

Dr. Fritz

满意：员工和服务，清洁度
Das Haus liegt sehr schön feei in einem Park ; das Ambiente entspricht einem alten englischen Landhaus gehobenen Stil. Wenn auch etwas reparaturbedürftig , so doch insgesamt lohnender Aufenthalt. Zimmer sauber und sehr geräumig; Personal sehr freundlich
2023 年 6 月入住 1 晚
Dunmar House 于 2023年08月4日 的回复
We are delighted that you emptied your stay and works like to thank you for your review and comments. These are always useful.

8/10 还可以

Lisa

满意：清洁度、员工和服务、客房舒适度
2023 年 7 月入住 1 晚
Dunmar House 于 2023年08月4日 的回复
Thank you. We appreciate you taking the time to provide a review.

6/10 一般

Colleen

与家人出行
满意：员工和服务，清洁度
Near house!
Staff very friendly, great service. Cool house but needs some TLC.
2023 年 7 月入住 1 晚
Dunmar House 于 2023年08月2日 的回复
Thank you.

4/10 很差

Annette

2023 年 7 月入住 2 晚
Dunmar House 于 2023年08月14日 的回复
We appreciate review feedback but unfortunately a score with no comments do not help us improve the services on offer. If there were issues, as I assume that there must be with a score of 2 out of 5, if you let us know what these were this can be assessed.

8/10 还可以

GEOFFREY

满意：员工和服务，清洁度
不满意：住宿条件和设施
efficient friendly staff, good service but the fabric of the hotel was very tired.
2023 年 7 月入住 1 晚
Dunmar House 于 2023年08月2日 的回复
Thank you, we are aware that there are areas to be worked on and this is being done as and when we can.

4/10 很差

Sheila

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Shabby & very tired building
Potentially a beautiful building but it’s very very scruffy . Bathroom was pretty nasty, ceiling cracked & looked as though it is about to cave in. Curtains are old & grubby, windows are Rowton & paintwork flaking everywhere. Ridiculously expensive for what is offered. Staff were excellent & they were the saving grace . !. It would seem the owner doesn’t really care about the condition of his property. The drive way is a pot holed liability for your cars suspension.
2023 年 6 月入住 1 晚
Dunmar House 于 2023年08月2日 的回复
Thank you for your comments. I can assure you that the owner does care and is working around the building improving when and where they can. Prices, ended booked direct with the hotel, are considerably lower than when booked through an OTA!

10/10 超赞

Dale

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect night stay.
Everything we needed for a 1 night stay. The staff were very attentive, extremely helpful and made the stay enjoyable. The food was great and the prices very reasonable. A lovely garden area for families to enjoy and to soak up the sun. Although it could do with a little updating it was a very enjoyable stay.
2023 年 6 月入住 1 晚
Dunmar House 于 2023年06月5日 的回复
Thank you for choosing to stay with us and taking the time to provide a review. We are aware that there are areas that require updating and we are working our way through these.

10/10 超赞

Frank

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 4 晚
Dunmar House 于 2023年05月30日 的回复
Thank you for choosing to stay with us and taking the time to provide a review. It is greatly appreciated.

10/10 超赞

Dwight

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
What a wonderful stay!!!
This place was very nice. The staff was friendly, helpful and courteous. The food was great. The rooms were clean and comfortable.
2023 年 5 月入住 3 晚
Dunmar House 于 2023年05月30日 的回复
Thank you. We are delighted that you enjoyed your stay.

10/10 超赞

Paul

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
great stay
2023 年 5 月入住 1 晚
Dunmar House 于 2023年05月30日 的回复
Thank you for your feedback. It is greatly appreciated.

8/10 还可以

William

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beds were not very comfortable. Staff was friendly and great.
2023 年 5 月入住 1 晚
Dunmar House 于 2023年05月15日 的回复
Thank you for your review and feedback. We will investigate your issue with the bed.

4/10 很差

Christopher

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 4 月入住 2 晚
Dunmar House 于 2023年04月23日 的回复
Thank you for providing a feedback score. We are disappointed that you did not rate us very highly. If you could have highlighted what had caused you to provide such a low score we could address these issues.

10/10 超赞

WAYNE，Orangeburg

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Glorious old mansion converted to hotel. Lovely Victorian furnished rooms. Excellent value!
2022 年 10 月入住 1 晚
Dunmar House 于 2022年10月10日 的回复
Thank you for choosing to stay with us and taking the time to write a review.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 2 晚
Dunmar House 于 2022年10月6日 的回复
Thank you, we greatly appreciate your review.

10/10 超赞

Linda

2022 年 9 月入住 1 晚
Dunmar House 于 2022年10月1日 的回复
Thank you. We appreciate your review and works like to thank you for choosing to stay with us

8/10 还可以

Neil

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean and spacious.Dinner at night and breakfast in morning were excellent.
2022 年 9 月入住 1 晚
Dunmar House 于 2022年09月28日 的回复
Thank you for choosing to stay with us and taking the time to provide a review. Hopefully we shall see you again at some point in the future.

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great quaint hotel that I am sure would appeal to our american and european visitors
2022 年 9 月入住 2 晚
Dunmar House 于 2022年09月14日 的回复
Thank you for choosing to stay with us and we are grateful for your review. We are delighted that you enjoyed your stay and hope that we shall see you again.

8/10 还可以

Gavin

满意：清洁度
不满意：住宿条件和设施
good position, near Ochil hills
2022 年 5 月入住 2 晚
Dunmar House 于 2022年05月11日 的回复
Thank you for choosing to stay with us and taking the time to write a review. Hopefully we can be of service at some point in the future.

10/10 超赞

David

与配偶出行
满意：员工和服务，清洁度
Love the old style but property could do with an uplift
2022 年 4 月入住 1 晚
Duunmar House 于 2022年04月21日 的回复
Thank you for your review. We are aware that there are areas that require updating and are working through these. Hopefully if you return in the future you will notice the differences.

2/10 糟糕

Sonia

满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
Complaint on room 7’
I was given no 7 room which turned out to be one they avoid putting guests in unless the hotel is full. I had booked well in advance The hotel was not full and I advised when i booked my arrival time would be after 7pm I asked if oi would need to book a table they said no and would I be able to get food.yes. When I rang to say I had arrived in Alloa and was trying to get a taxi I asked could I have a meal was told kitchen was closed. So I asked for a sandwich even And told them I had been promised there would be food . So when I did arrive the chef cooked a very nice meal and the girls in the bar and reception very polite and helpful. Then I asked to go to My room I am a fit 76 year old fortunately and so after two lots of stairs carrying my case the young girl pointed to the room down a further 3 steps handing me the key. When I opened the noise of the boiler was immense the heating in the bedroom full on and I could not turn it down so they had opened the window prior to my arrival. The room had old furniture with marks on the dresser and not very inviting and this awful boiler noise went on all night. So by the morning I was exhausted and asked reception why I was in that room. She did not know said it was not normally let to guests unless hotel was full . The breakfast was absolutely delicious and I checked out feeling very cheated by the way I was treated and the dreadful room. So perhaps you could look into this for me Because the hotel itself is lovely.
2022 年 3 月入住 1 晚
Dunmar 于 2022年07月23日 的回复
Room 7 is our, only, budget room. It is the cheapest room in the hotel as it is near the fridge unit and does nor have a view on par with the rest of the rooms. Apart from that there are no issues with this room and it is used often. We are sorry that your stay did not meet your expectations and have taken your comments on board. The regulator on the radiator has been replaced and the hotel was full that night.

10/10 超赞

Paul

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Friendly hotel
Very friendly. Accommodated me for food requirements.
2022 年 1 月入住 1 晚
Dunmar House 于 2022年03月1日 的回复
Thank you for your review. It is greatly appreciated.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 2 晚
Dunmar 于 2022年07月23日 的回复
Thank you - your review is greatly appreciated.

8/10 还可以

Paula

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2021 年 9 月入住 2 晚

10/10 超赞

Dominic

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Helpful, handy & good vibe.
2021 年 8 月入住 2 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I'll definitely be back.
Excellent visit, large room and en-suite, well furnished and lovely and clean. Very friendly, helpful
2021 年 8 月入住 1 晚

8/10 还可以

Karen

满意：清洁度、员工和服务、客房舒适度
Clean, comfortable, friendly, dog friendly & superb food.
2021 年 7 月入住 3 晚

10/10 超赞

Alex

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 1 晚

10/10 超赞

Andrew

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Brilliant service and very helpful the house g lady on reception is a credit to the hotel
2021 年 7 月入住 1 晚

10/10 超赞

Alex

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
First Choice in Alloa
Second time on this lovely hotel. Food great as usual. Definitely will come back again.
2021 年 7 月入住 2 晚

8/10 还可以

Lenny

商务旅客
满意：清洁度、员工和服务、客房舒适度
Leo T
Great staff and very attentive Also nice and quiet Lovely gardens to sit in Hotel is slightly tired in places and a chair in a room would be good as you only have the bed to sit on Food was good and good portions and waiting staff excellent Overall good value for money
2021 年 7 月入住 2 晚

10/10 超赞

Craig

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Big room
Big room very quiet friendly staff. Had eggs hollandaise for breakfast which made a nice change from a fry up and a bit more healthy. Hot chocolate in the room.
2021 年 7 月入住 1 晚

8/10 还可以

Nigel

商务旅客
满意：清洁度、员工和服务、客房舒适度
Flying visit
Lovely Friendly gem
2021 年 1 月入住 2 晚
Dunmar House 于 2021年01月19日 的回复
Thank you for taking the time to write a review it is very much appreciated. We hope that we can be of service again in the future.

10/10 超赞

Sara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Really nice old house -the decor reflects the age but it is clean and the rooms are big. Service was outstanding and had no issues with my dogs. I will be coming back after lockdown
2020 年 11 月入住 2 晚
Dunmar House 于 2020年11月5日 的回复
Thank you for taking the time to write a review. It was lovely to have you here and look forward to seeing you on your next visit.

8/10 还可以

Daniel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 10 月入住 4 晚
Dunmar House 于 2020年10月22日 的回复
We are happy that your stay was good and we look forward to hopefully welcoming you back in the future.

10/10 超赞

Steven

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 4 晚
Dunmar House 于 2020年10月22日 的回复
Thank you for taking the time to provide a review. We are delighted that your stay went well and we look forward to greeting you again in the future.

8/10 还可以

David

商务旅客
满意：清洁度、员工和服务、客房舒适度
2019 年 11 月入住 2 晚
Dunmar House 于 2019年11月20日 的回复
Thank you.