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关于OYO 德克萨斯阿尔派恩近大弯国家公园汽车旅馆的点评

2.5 out of 5
OYO 德克萨斯阿尔派恩近大弯国家公园汽车旅馆
809 E Holland Ave, Alpine, TX

点评

4.6
10 分 - 超赞。32 条好评，共有 337 条点评" "
8 分 - 还可以。42 条好评，共有 337 条点评" "
6 分 - 一般。53 条好评，共有 337 条点评" "
4 分 - 很差。70 条好评，共有 337 条点评" "
2 分 - 糟糕。140 条好评，共有 337 条点评" "

4.6/10

清洁度

6.4/10

员工和服务

4.4/10

服务设施

3.8/10

住宿条件和设施

4.8/10

环保

点评

2/10 糟糕

Karina

不满意：住宿条件和设施，清洁度
We did not stay we drove up there was men everywhere outside drinking. We did not feel safe. It did not look anything like the pictures. It real run down and in a shady area.
2024 年 5 月入住 1 晚

10/10 超赞

Daniel

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was spacious and clean, and the amenities were top-notch. Will definitely be back!
2024 年 5 月入住 1 晚

2/10 糟糕

Brian

不满意：清洁度
2024 年 4 月入住 8 晚

6/10 一般

Jorge

2024 年 4 月入住 1 晚

2/10 糟糕

Alexander

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rundown, one star (at the best), dirty hotel. Not being renovated for probably 50 years. Kitchen counter and vanity are made of plain 2x4 boards and plywood. Dirty carpets and spring mattresses are awful. We had a room with kitchen where no dishes, cookware, and any silverware or utensils exit. Toilet is in stains and smells with sewer. Rooms did not have any sound proofing so that we can hear everything in the room above. This hotel should be delisted from Expedia.
2024 年 4 月入住 2 晚
Ammy 于 2024年05月2日 的回复
Apologies for the problems you had faced, Alexander! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 一般

Paul

Acceptable but in need of some attention.
2024 年 4 月入住 2 晚
Ammy 于 2024年05月2日 的回复
Hi, Paul! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 糟糕

Garrett

不满意：住宿条件和设施，清洁度
2024 年 4 月入住 1 晚
Ammy 于 2024年05月2日 的回复
Hi, Garrett! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 糟糕

Lisa

不满意：清洁度、员工和服务、住宿条件和设施
There was no hot water for the shower and when I went to the office for help i rang the bell 3 times and no one came. This was at 730 am. I can handle dirty and cramped, you get what you pay for at $50, but no hot shower is a deal breaker. I want a refund.
2024 年 4 月入住 1 晚
Ammy 于 2024年05月2日 的回复
Apologies for the problems you had faced, Lisa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 糟糕

Ronnie

团体旅客
不满意：员工和服务、服务设施、住宿条件和设施
Hard to understand them speaking. Room was beyond bad. Looks like a 10 year old did the repairs. Blood on the wall ac was so noisy slept with it off. Light switch didn’t work tv didn’t work bed was so so. Will not stay there again.
2024 年 3 月入住 1 晚
Ammy 于 2024年05月2日 的回复
Hi, Ronnie! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

8/10 还可以

Carol

带宠物出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
The property was run down. Bathroom cabinets were and walls were stained.Toilet was clean and worked. Hot water was plentiful. Roof in bathroom was water damaged and sagged a little. Lighting in bathroom was poor. Bed cover and attractive and new. Curtains attractive and light blocking (wonderful). Sheets clean and smelled slightly of bleach. Small refrigerator worked!
2024 年 3 月入住 2 晚
Ammy 于 2024年05月2日 的回复
Hi, Carol! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah,

4/10 很差

john

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were clean, comfortable bed, fairly quiet at night. Limited parking, some maintenance issues. Exterior was unkept.
2024 年 3 月入住 2 晚
Ammy 于 2024年05月2日 的回复
Hi, John! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

4/10 很差

Kevin

与配偶出行
不满意：住宿条件和设施，清洁度
Shower curtain moldy, bugs in bathroom, fridge was inoperable, half of lights didn’t work, paint chipping from walls/furniture, bedsheets stained; would not return in the future or recommend to others
2024 年 3 月入住 3 晚
Ammy 于 2024年05月2日 的回复
Apologies for the problems you had faced, Kevin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 糟糕

Zhongjun

不满意：住宿条件和设施，清洁度
High price, low/dirty service/condition
2024 年 3 月入住 1 晚
Ammy 于 2024年05月2日 的回复
Apologies for the problems you had faced, Zhongjun! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 糟糕

John

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
The room stank from smoke. Didn't seem to clean. Tiny towels.
2024 年 3 月入住 1 晚
Ammy 于 2024年05月2日 的回复
Hi, John! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 糟糕

Ericka

不满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚
Ammy 于 2024年05月2日 的回复
Hi, Ericka! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 很差

Matilde

满意：员工和服务
不满意：住宿条件和设施
2024 年 3 月入住 3 晚
Ammy 于 2024年05月2日 的回复
Hi, Matilde! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 超赞

edgar torres

满意：清洁度
不满意：住宿条件和设施
No hot water, no cable.
2024 年 2 月入住 1 晚
Ammy 于 2024年05月2日 的回复
Hi, Edgar! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

4/10 很差

Barry

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This maybe the most rundown excuse for a hotel I have ever seen. There is limited hotel space in Alpine or this hotel would not exist.
2024 年 2 月入住 1 晚
Ammy 于 2024年05月2日 的回复
Hi, Barry! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 糟糕

Chris

The room smelled, it was dirty, and the mattress was stained. I left.
2024 年 2 月入住 1 晚
Ammy 于 2024年05月6日 的回复
Apologies for the problems you had faced, Chris! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 糟糕

Erik

不满意：清洁度、服务设施、住宿条件和设施
Stayed as it was only place in town available due to an event in the town, heater was broken, restroom floor and shower, need to be cleaned
2024 年 2 月入住 1 晚
Ammy 于 2024年05月6日 的回复
Apologies for the problems you had faced, Erik! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 糟糕

mike

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nasty nasty
Worst experience ive ever had. Dirty beds with peoples hair on them and stains. Sheets were torn, dirty floors, dirty fridge. Just disgusting.
2024 年 1 月入住 3 晚
Ammy 于 2024年05月6日 的回复
Hi, Mike! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 糟糕

yong

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
you can smell drug in the room, and the door lock is broken. trash still in the room from previous guest, towel hanger is broken. stove is not working, floor is not even. it's not a even a motel level.
2023 年 12 月入住 4 晚
Ammy 于 2024年05月6日 的回复
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 一般

Santiago

满意：员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Luis

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚

10/10 超赞

Bernhard

满意：清洁度、员工和服务、住宿条件和设施
The building was not fancy at all, but it was comfortable.
2024 年 1 月入住 1 晚

2/10 糟糕

RT

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
While the staff are pleasant, this property is, by far, the most filthy and dilapidated of any motel I've ever seen. I prefer funky accommodations with personality over sterile corporate chains, but they should be scrupulously clean and well-maintained. Only at $10/night could this place possibly be worth booking, even as a last resort.

2/10 糟糕

Gerardo

不满意：清洁度、员工和服务、住宿条件和设施
Awful noisy all night felt like somebody was doing mechanical work on the second floor
2023 年 12 月入住 1 晚

2/10 糟糕

Keuly，Colorado springs

2023 年 10 月入住 1 晚

6/10 一般

Dajhely

商务旅客
不满意：住宿条件和设施
There wasn't hot water, it was not completely clean,
2023 年 12 月入住 1 晚

10/10 超赞

Erzhuo

2023 年 12 月入住 1 晚

2/10 糟糕

Valerie

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Negative 100 star rating
Where do I hegin? This hotel is the absolute worst one I have ever stayed at in my entire life. The advertised pictures that are on hotels.com is NOT what their rooms look like. The rooms are so run down/falling apart/disgusting/nasty/make you want to throw up gross. Nothing in the rooms match. The flooring feels like you may fall through it. The first room they tried to give us had HUMAN FECES in a toliet that wouldn't flush (I'll spare you the picture i took). The next room they gave us there were issues with the bedding, trash left from previous people, there were no toliet paper holders. The shower sprayed everywhere & the water temperature varied between hot & cold. The lady (possible owner) was no help. She could care less that the rooms were dirty & the toliet was full of crap. She didn’t offer anything. I ABSOLUTELY GOT CATFISHED ON THE ROOM I PAID FOR. This hotel took my money and I didn’t get what I paid for. STAY AWAY FROM THIS HOTEL. Hotels.com you should be ashamed of yourself for ever sponsoring/ having this OYO hotel on your website. I'm trying to add photes but your site wouldn't allow me to. I guess lets add that to an alteady horrible experience. I really should get my money back for false advertisement.
2023 年 12 月入住 1 晚

4/10 很差

Gabriel

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was no oYo hotel, it was something else
2023 年 10 月入住 1 晚

6/10 一般

Nancy

满意：清洁度
不满意：住宿条件和设施
Needs work
The picture on the website is not a picture of the rooms at this hotel, or at least not my room. They need to clean up the outside.
2023 年 12 月入住 2 晚
Ammy 于 2024年05月6日 的回复
Hi, Nancy! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

8/10 还可以

Alex

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

2/10 糟糕

Joseph

不满意：员工和服务、服务设施、住宿条件和设施
The place was dilapidated. Looked abandoned. Lots of noise and drama from other guests and/or the bar located a block away. Worst part, no hot water on either day. Place should be closed down. Absolute waste of money.
2023 年 12 月入住 2 晚
Maria 于 2024年01月22日 的回复
Hi, Joseph! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Maria

2/10 糟糕

Leah

2023 年 11 月入住 1 晚
Joey 于 2024年01月22日 的回复
We are sorry for the inconvenience caused to you, Leah! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

6/10 一般

Alberto

.

2/10 糟糕

Jackie

不满意：清洁度、员工和服务、住宿条件和设施
Property should be condemned
2023 年 11 月入住 1 晚

2/10 糟糕

真实旅客

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Do not recommend
Hotel is bad, pictures for this place are deceiving. Guess you get what you’re paying for.
2023 年 11 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
Only if you must.
Furnished with Goodwill discards. Clean sheets only redeeming value. Last resort in an inhospitable land.
2023 年 10 月入住 2 晚

2/10 糟糕

Brian

团体旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Sentence of life imprisonment
The Oyo hotel was despicable. The room was not only smelly, but was clearly ignored in the way of upgrades. There were cigarette butts on the front walkway, and the room smell of dog pee.
2023 年 10 月入住 1 晚

2/10 糟糕

Alex

团体旅客
不满意：客房舒适度
Cheap has a price.
They are clean. They are occupied currently by what looks like people who may be living there. It felt a bit unsafe with a bit of trash and random thing laying about. We did not stay the night and opted to move to a different hotel.
2023 年 9 月入住 1 晚
Eva 于 2023年10月13日 的回复
Apologies for the problems you had faced, Alex! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

2/10 糟糕

Tibrina

2023 年 9 月入住 1 晚

6/10 一般

Irene

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was quiet, no one bothered us. There were couple of shops that were close to walk to. It was pleasant
2023 年 9 月入住 1 晚
Eva 于 2023年10月13日 的回复
Thanks for your kind and lovely words, Irene! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Eva

6/10 一般

Irvin

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Eva 于 2023年09月11日 的回复
Hi, Irvin! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

2/10 糟糕

mack

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
There was NO HOT WATER,walls were dingy/dirty,bare electric wires along walls and hanging from the cei[ing.Will NOT stay here again!!!
2023 年 9 月入住 2 晚
Joey 于 2023年09月11日 的回复
We are sorry to hear about your experience, Mack! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

10/10 超赞

lilia

满意：员工和服务
不满意：住宿条件和设施，清洁度
Not a very nice place
2023 年 8 月入住 1 晚
Eva 于 2023年09月11日 的回复
Hi, lilia! Thanks for rating us positively and we are sorry for the inconvenience may have caused to you. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Eva

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not a clean place. But i stayed.
2023 年 8 月入住 1 晚
Dewi 于 2023年09月11日 的回复
Thanks for rating us superbly, Hi! Glad to know that you loved our services. Regards, Dewi

8/10 还可以

Georgette

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
Pricing was excellent
2023 年 7 月入住 1 晚
Eva 于 2023年09月11日 的回复
Thanks for your kind and lovely words, Georgette! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Eva

2/10 糟糕

Kathy

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
It's obvious all they did was change the sheets in this room the bathroom was dirty there was food in the refrigerator somebody else's clothes and watch in the dresser drawer wasn't cleaned at all from what I understand some tenant that stays at the hotel is the one that cleans it he also had a beer open at 9:00 in the morning would not advise anyone to stay there
2023 年 7 月入住 1 晚
Maria 于 2023年07月29日 的回复
Hi, Kathy! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Maria