amazing place and lovely area. been twice now and love it. will defiantly be backp
jenna
於 2023 年 12 月住了 2 晚
10/10 優異
IAN
家人同遊
2023年10月20日
讚好:整潔度和客房舒適度
IAN
於 2023 年 10 月住了 4 晚
8/10 不錯
Susan
2023年10月13日
Susan
於 2023 年 10 月住了 3 晚
8/10 不錯
Johannes
家人同遊
2023年9月20日
讚好:整潔度和客房舒適度
Lovely place- some issues during our stay
Sadly there was a flash flood when we stayed which impacted the toilet being able to flush, the shower not working and electricity. A couple of other fixable problems which I let management know about. Other than that it was a great place to stay and I'd be happy to go back.
Johannes
於 2023 年 9 月住了 1 晚
6/10 一般
真實旅客
2023年9月12日
讚好:整潔度和客房舒適度
Lovely place; terrible customer service
Lovely, comfortable, dog-friendly apartments in a beautiful and secluded rural location. We had a great time.
Unfortunately the check-in experience was atrocious - it took over half an hour to get our keys as we stood around while the receptionist communicated with "the office" by text. Apparently the office were supposed to have emailed me a payment link before I arrived (even though I'd already paid them through Hotels.com but for some reason they also needed to take a deposit), but they hadn't sent it and were very unresponsive. Communication was terrible; no-one seemed to know what they were doing and we kept being asked us the same questions over and over.
What's the point in even having a reception desk if the receptionist isn't authorised to actually do anything? And what's the point in having a card machine at reception if I have to pay for everything on my phone using your barely-functional web form? We were desperate for our room after spending the entire day driving and this terrible check-in experience is enough to make me not recommend this hotel.
Getting the deposit back was also a nightmare that took at least five phone calls. Once again, all blame was placed on the mysterious "office", never the person I was actually talking to. I'm sad to leave a negative review because the actual apartment was really lovely so it's a shame that the customer service was so poor.
真實旅客
於 2023 年 8 月住了 2 晚
10/10 優異
Shruthi
2023年8月28日
讚好:整潔度和住宿狀況
It is an excellent property. We, in fact, decided to extend our stay having been so impressed with the cottage. It was clean, comfortable, surprisingly big(the pictures do not do justice). The staff have been very courteous and helpful. The only word of caution is for one to plan their meals well in advance as the area has little to offer in terms of dining. The local co op and Spar are well stocked though (open from 6am until 10pm everyday).
Shruthi
於 2023 年 8 月住了 2 晚
10/10 優異
Lynne
家人同遊
2022年4月16日
讚好:整潔度和客房舒適度
Fantastic accommodation in amazing location
Amazing location, beautiful property with everything you need for a relaxing stay, plenty of Amazing walks. Ideal for a family getaway.
Lynne
於 2022 年 4 月住了 4 晚
10/10 優異
Waheed
家人同遊
2022年3月15日
讚好:整潔度和客房舒適度
Lovely stay , peaceful, out the way.
Ideal.for peacful and realxijg weekend
Waheed
於 2022 年 3 月住了 2 晚
6/10 一般
janice (Newcastle)
2017年10月3日
Nice Countryside Hotel
Nice greeting. Room 8 dated but comfortable. Poor water pressure for shower and it would take an age to run a bath. Lovely surroundings.
The room was situated on the 2nd floor and on inspection we found the fire escape stairs, were worn concrete and were hazardous covered in moss and slippy. My husband fell down the stairs hurting his hip we mentioned it to reception staff who didn't even ask if he was ok. In light of recent tragic events you would have thought fire escapes and route would be of the utmost importance.
janice
於 2017 年 9 月住了 1 晚
8/10 不錯
Alan (yorkshire)
2017年9月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ideal for walkers and visiting the lakes.
Everything was fine ,but found the bistro menu very limited.