Dear Xumig, First of all I want to apologize for respond you in English but unfortunately I cannot speak your language. I hope that you will forgive me this. We was delighted to read about your wonderful time in our hotel and the team all really appreciated your compliments about our pool, facilities of the hotel and nice view of the hotel. I will share your comments with our team members and management. It will be a big pleasure and honor for us to welcome you next visit to Antalya. Best Regards, Elif Körük Customer Relations Manager WOW Resort Hotels

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Değerli misafirimiz,Öncelikle tarafımıza iletmiş olduğunuz görüşleriniz için Swandor Hotels&Resort Topkapı Palace ailesi adına teşekkür ediyoruz.Zaman ayırarak deneyimlerinizi bizlerle ve diğer tatil severlerle paylaştığınız için çok teşekkür ediyoruz. Sizlerden gelen bu denli güzel bildirimler, bizleri daha güzel işler çıkarmak için motive etmektedir.Amacımız otelimizde konaklayan her bir misafirimizin Swandor Hotels farkını hissetmesi ve otelimizden güzel hatıralarla ayrılmasıdır.Otellerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağız!SaygılarımızlaSwandor Topkapı Palace Yönetimi

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,Thank you for your feedback.If you had mentioned in the comment why you gave the score you gave, we could have given you information or satisfaction. We are curious about how you misinformed our guests about our facility in different ways and what you based your rating on. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without any reduction.We would like to take this opportunity to state that if we have the chance to host you again, we will eliminate the misunderstandings we have experienced and the situations and events that you evaluate negatively.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden. Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben. Wir würden uns freuen, Sie wieder in den Hotels der Swandor Group begrüßen zu dürfen.Mit Liebe und Grüßen,

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,Thank you for your feedback.To clarify, we respect your past holiday experiences and statements. However, you accuse us in your statements, and when you do this, you act only with your feelings without any basis.All our staff are experienced and experts in their fields. They do their jobs with love and dedication. It is recorded that we did not agree with the statement that our room was not cleaned, that when we checked our records, the do not disturb light was on and that it was cleaned on other days.Our facility is planned by taking into account the situations you have stated in your declaration. Indoor/outdoor area definitions, status and quotas of event areas have been clearly explained to all our guests who want to make a reservation at our facility during this period. This information is clearly expressed in all channels where information about our facility can be obtained, including the channel through which you purchased it.We keep you informed and wish you a good day.

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden.Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben.Grüße,

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden.Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben.Grüße,

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us.Regarding your feedback about the shop and taxi service, we would like to clarify that these premises are independently operated and are not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you again in the future for a smoother experience.Best Regards,Swandor Topkapi Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,Thank you for your feedback.If you had mentioned in the comment why you gave the score you gave, we could have given you information or satisfaction. We are curious about how you misinformed our guests about our facility in different ways and what you based your rating on. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without any reduction.We would like to take this opportunity to state that if we have the chance to host you again, we will eliminate the misunderstandings we have experienced and the situations and events that you evaluate negatively.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Değerli Misafirimiz,Öncelikle tatilinizi otelimizde geçirmeyi tercih ettiğiniz ve bizleri daima daha iyi olmaya teşvik eden değerli görüşlerinizi paylaştığınız için teşekkür ederiz.Tesisimizde bulunan farklı olanaklarımız ve kaliteli hizmetimiz ile harika geçen konaklamanıza katkıda bulunmuş olmaktan mutluluk duyuyoruz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Lieber Gast,Zunächst möchten wir uns im Namen der Familie Swandor Hotels&Resort Topkapı Palace für Ihre Kommentare bedanken.Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns und anderen Urlaubsliebhabern zu teilen. Solche netten Mitteilungen von Ihnen motivieren uns zu besserer Arbeit.Unser Ziel ist es, dass jeder Gast, der in unserem Hotel übernachtet, den Unterschied von Swandor Hotels spürt und unser Hotel mit guten Erinnerungen verlässt.Wir freuen uns immer, Sie wieder in unseren Hotels begrüßen zu dürfen!Grüße

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, we would like to thank you on behalf of the Swandor Hotels & Resort Topkapı Palace family for your comments. We would like to inform you that the opinions you have expressed here have been shared with the relevant departments and senior management.Planning is carried out in our facility's winter concept, taking into account the situations you have stated in your declaration. Indoor/outdoor area definitions, status and quotas of event areas have been clearly explained to all our guests who want to make a reservation at our facility during this period. This information is clearly expressed in all channels where information about our facility can be obtained, including the channel through which you purchased it.We keep you informed and wish you a good day.

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Değerli Misafirimiz,Öncelikle tatilinizi otelimizde geçirmeyi tercih ettiğiniz ve bizleri daima daha iyi olmaya teşvik eden değerli görüşlerinizi paylaştığınız için teşekkür ederiz.Tesisimizde bulunan farklı olanaklarımız ve kaliteli hizmetimiz ile harika geçen konaklamanıza katkıda bulunmuş olmaktan mutluluk duyuyoruz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

Değerli Misafirimiz,Öncelikle tatilinizi otelimizde geçirmeyi tercih ettiğiniz ve bizleri daima daha iyi olmaya teşvik eden değerli görüşlerinizi paylaştığınız için teşekkür ederiz.Tesisimizde bulunan farklı olanaklarımız ve kaliteli hizmetimiz ile harika geçen konaklamanıza katkıda bulunmuş olmaktan mutluluk duyuyoruz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

Değerli Misafirimiz, Geri bildiriminiz için teşekkür ederiz.Yorumda verdiğiniz puanı neden dolayı vermiş olduğunuzdan bahsetmiş olsaydınız sizlere bilgi verebilirdik veya memnuniyet sağlayabilirdik. Tesisimiz hakkında misafirlerimizi farklı yollarla yanlış bilgilendirdiğinizi, verdiğiniz puanı neye dayandırdığınızı merak etmekteyiz. Misafirlerimizin alışık oldukları hizmet kalitemizden ödün vermediğimizi de bu bağlamda belirtmek isteriz. Otel konseptimizde vermeyi taahhüt ettiğimiz her türlü hizmet eksiltilmeden devam etmektedir.Sizleri tekrar ağırlama şansımız olması durumunda karşılıklı yaşamış olduğumuz yanlış anlaşılmaları ve tarafınızca olumsuz değerlendirilen durum ve olayları ortadan kaldıracağımızı bu vesile ile belirtmek isteriz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

Değerli Misafirimiz, Geri bildiriminiz için teşekkür ederiz.Yorumda verdiğiniz puanı neden dolayı vermiş olduğunuzdan bahsetmiş olsaydınız sizlere bilgi verebilirdik veya memnuniyet sağlayabilirdik. Tesisimiz hakkında misafirlerimizi farklı yollarla yanlış bilgilendirdiğinizi, verdiğiniz puanı neye dayandırdığınızı merak etmekteyiz. Misafirlerimizin alışık oldukları hizmet kalitemizden ödün vermediğimizi de bu bağlamda belirtmek isteriz. Otel konseptimizde vermeyi taahhüt ettiğimiz her türlü hizmet eksiltilmeden devam etmektedir.Sizleri tekrar ağırlama şansımız olması durumunda karşılıklı yaşamış olduğumuz yanlış anlaşılmaları ve tarafınızca olumsuz değerlendirilen durum ve olayları ortadan kaldıracağımızı bu vesile ile belirtmek isteriz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

Değerli misafirimiz,Öncelikle tarafımıza iletmiş olduğunuz görüşleriniz için Swandor Hotels&Resort Topkapı Palace ailesi adına teşekkür ediyoruz.Zaman ayırarak deneyimlerinizi bizlerle ve diğer tatil severlerle paylaştığınız için çok teşekkür ediyoruz. Sizlerden gelen bu denli güzel bildirimler, bizleri daha güzel işler çıkarmak için motive etmektedir.Amacımız otelimizde konaklayan her bir misafirimizin Swandor Hotels farkını hissetmesi ve otelimizden güzel hatıralarla ayrılmasıdır.Otellerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağız!SaygılarımızlaSwandor Topkapı Palace Yönetimi

Değerli Misafirimiz , Görüş bildirdiğiniz için sizlere teşekkür ederiz. Bahsi geçen konularla ilgili bilgi vermek isteriz. Tesisimizin hiçbir hizmetinden memnun kalmamanız , yararlandığınız onca hizmet arasında sizi memnun eden hiçbir şeyin olmaması çok düşündürücü bir durumdur. Tesisimiz hakkında olumlu olumsuz her türlü geri bildirim bizler için kıymetlidir. Ancak hiçbir gerçek temele dayanmayan , iyi niyet taşımayan sadece karalamaya yönelik yorumlar bizim gözümüzde yok hükmündedir. Hakkımızda çok az da olsa yazılabilen bu tarz yorumlara ve bizim bu yorumlara cevabımızı okuyan diğer misafirlerimiz gerçek değerlendirmeyi yapacaklardır.Tesisimizde ortalama olarak 700 üzeri personel siz değerli misafirlerimize hizmet vermektedir. Her departmanda farklı dil yeteneklerine sahip yerli-yabancı arkadaşlar istihdam edilmiş olup, her biri alanında deneyimli ve uzman kişilerdir. Cevabımızın başlangıcında bahsettiğimiz gibi gerçeği yansıttığı sürece olumlu veya olumsuz bütün geri bildirimler bizler için önemlidir. Ancak yorumlarınızı bu kapsamda değerlendirmek mümkün değildir.SaygılarımızlaSwandor Topkapı Palace Yönetimi

Dear Guest ,Thank you for your feedback. Any feedback is extremely valuable to us as long as it reflects the truth.When we check the system, we see that you stayed for 1 night.In addition, the doctor, not the hotel, decides whether the condition you mentioned is contagious or not. If a situation occurs based on this, hotel staff are obliged to warn you.If you stay for 1 night and do not fully benefit from anything, your negative feedback about our hotel is null and void for us. As we mentioned at the beginning of our answer, all feedback, positive or negative, is important to us as long as it reflects the truth. However, it is not possible to evaluate your comments in this context.Best RegardsSwandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Değerli Misafirimiz,Öncelikle zaman ayırıp otelimiz hakkında yorum yazdığınız için teşekkür ederiz. Tesisimiz ile ilgili yapılan her türlü geri dönüş bizim hizmet kalitemiz adına yaptigimiz çalışmalara ışık tutacak olup bizim için son derece önem taşımaktadır.Yiyecek - içecek çeşitlerimizin yeterli seviyede olduğunu düşünmekteyiz. Menümüz sabit bir sitemde değil her gün değişen ve çeşitlenen özelliğe sahiptir. Sizlerde taktir edersiniz ki lezzet kişiden kişiye değişebilir. Dolayısıyla ifade ettiğiniz gibi yemeklerin kötü olması mümkün değildir.Değerli geri bildiriminiz için bir kez daha teşekkür ederiz. Daha sorunsuz bir deneyim için sizi gelecekte tekrar ağırlamayı umuyoruz.Saygılarımla,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management