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"Basic functional accommodation "

"Room was excellent! We got a free upgrade to a premium room with see view, which was a lovely surprise! Room was also very clean and confortable. "

"The apartment was clean and towels changed twice in the week, it seems to be halfway through being renovated and sofa bed old which let it down but it didn’t spoil our stay. It was very peaceful and we would return."

"Absolute pleasure staying at Cay Beach again, this is the 1st time with Hotels.com. clean, tidy, convenient and friendly "

"Room felt damp and mould on back on wardrobe door (clothes left in wardrobe all smelt by end of the week), misleading advice on gluten free food prior to arrival when phoned in advance and then told on arrival it should have been pre-booked. "

"It was a nice stay. The beds were comfortable, however there are bugs everywhere in the room. The food was surprisingly ok, although at times hard and cold. We weren’t given the warmest welcome and then were placed and the other end of the hotel; furthest possible point. It was quite evident as to why. Would I return? No.Many Thanks for your services "

"Our room needed refurbishing: deteriorated furniture and bathroom door. We were next to a service entrance on the ground floor and the noise started at 8:00am; thankful that they waited until then but we were on vacation and couldn’t sleep in. Meals and service were really good. Front desk and reservation staff were solicitous. I would recommend exploring other companies for day trips, but happy they located one. We would go back but would request a different room. Final note: Just be aware that it is windy most of the time and there are crowds at restaurant; the resort was packed. "

"I arrived feeling very stressed as my plane had been cancelled and had left my phone in the car. I had to book the hotel on the bus from the airport. Roberto and his 2 colleagues on reception were so kind and helpful"

"Had a fantastic stay beautiful hotel and pool "