2/10 糟糕
Antonio
2025 年 8 月 9 日
满意：清洁度
不满意：服务设施
When I got into my room, I realized that the safe didn't work; I called the reception desk, and they sent somebody to fix it. That night at the hotel's restaurant, they refuse to charge the bill to my room even if I had deposited my credit card. Next morning I found that the shower didn't have hot water and the safe didn't work again. That night I asked for a wake-up call at 07:00 am and a taxi at 09:00 am. Next day I did not receive the wake-up call and at 09:15 am the taxi was not there yet. I asked about it, and they said that it was just few minutes away. At 09:30 I asked again where the taxi was, but they didn't know. I asked about a different taxi, a regular taxi, but they only tried to tell me that they were not responsible for the situation, an attitude coated with a layer of high dignity. When I understood that no help was coming from any of the two incompetent people at the hotel, I went out with my luggage looking for a taxi; I found out that 30 meters from the hotel door, just around the corner, there was an official taxi stop with a long line of empty taxis. It is tempting to think that the whole thing was the outcome of plain stupidity, but I think that something even worse was at play. Now I think that the hotel manager probably doubles down as the official driver for the guests.
Antonio
2025 年 8 月入住 2 晚