阿拉那亞卡別墅

「Let me start with the good points since there are very few : the look of the room - beautiful Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided : - we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right...

「Superbe hotel. Nous avons vécue un rêve avec une vue incroyable. La famille est formidable. Je conseille a tout le monde cet hotel.」

「The villa was pretty nice, bathrom notvthe best, view was sensatiomal! There was a lot of oroblems! Firsly itcwas very difficult to access the property, we arrived late, we expected to have dinner at a restaurant, instead most of us had cold melas thst were ordered in hours b4! Some were returned to be reheated! It was the worse dinner i have ever had! The compkaint was mot gandled, i emailed the iwner an drexeived mp response! We also post some of our packibg bags we used to fet laundry done!...

「Our family of 5 arrived at the villa at 630pm tired and hoping for a good night rest. Pressed the bell and knocked on the door before someone came down from the villa. Realised they werent aware there is a booking for the night's stay! We had to wait for a good one hour before that poor caretaker sort out the stay wt the owner for our booking and then cleaned the rooms. No service recovery and no apologies by the owner at all. Utterly disappointed! 」

「Clean and extremely comfortable stay. The housekeepers were very accommodating. Whipped up a scrumptious dinner at short notice. Stunning pool. Would stay here again but must remember to bring essentials like coffee, tea and shampoo. 」