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Tsuruya

3.0 star property
Guests relax in countless ways at this retreat, from savoring delicious meals in the restaurant to singing their favorite songs at karaoke night.

Choose dates to view prices

Tsuruya offers a peaceful escape with an indoor private bath, a bar for socializing, in-room WiFi, complimentary parking, and a meeting room. Enjoy satisfying meals at the restaurant throughout the day.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
The current price is HK$2,474
HK$2,721 total
5 Jun - 6 Jun
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals and futons for children age 3 and younger are not included in the room rate. Guests booked in Annex rooms are charged JPY 3500 per child, per day for a futon and JPY 6500 per child, per meal, or meals and futons may be purchased together for JPY 7500 per child, per day. For all other room types, guests are charged JPY 2,500 per child, per day for a futon and JPY 5000 per child, per meal, or meals and futons may be purchased together for JPY 6,000 per child, per day. Fees are collected at check-in.
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Tsuruya pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Tsuruya?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Tsuruya on 5 Jun 2026 start from HK$2,474, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Tsuruya?

Self-parking is free at this property.

What time is check-in at Tsuruya?

Check-in start time: 3 PM; check-in end time: 6 PM.

What time is check-out at Tsuruya?

Checkout is at 10 AM.

Where is Tsuruya located?

Situated in Aso, this guesthouse is 0.7 mi (1.1 km) from Aso Shrine and within 3 miles (5 km) of Kodainosato Museum of Art and Road Station Aso. Usopp Statue is 2.9 mi (4.6 km) away. Miyaji station is 19 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.4

Cleanliness

8.0

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 18 out of 33 reviews
Rating 8 - Good. 8 out of 33 reviews
Rating 6 - Okay. 3 out of 33 reviews
Rating 4 - Poor. 2 out of 33 reviews
Rating 2 - Terrible. 2 out of 33 reviews

Reviews

Verified

10/10 Excellent

Wentao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super large room with outdoor bath love it
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Camille Dindi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are visiting Mt. Aso, it is a great place to stay! The food is amazing! The price is very reasonable and the location is great! The staff are very kind and reliable! Room was very comfortable. I would definitely come back :)
Stayed 1 night in Nov 2023
Verified

8/10 Good

Seiya

Liked: Staff & service, amenities
The open-air bath was really comfortable, and since it was a bath in the room, I was satisfied that I could relax without worrying about anyone.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Lillian K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Stay at Ryokan Tsuru

I highly recommend this ryokan if you are visiting Mt Aso. We stayed at the two storied migi room with a private outdoor tub and an indoor jacuzzi. The space was immaculate and spacious. You must book the half board rate that includes the most sumptuous breakfast and dinner you will find anywhere. You will need to take a bus/train to reach the main Aso area but that we no issue for us. Every staff we met extended the highest hospitality we ever experienced.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Kam Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big and clean, fantastic!!! We enjoy our stay here very much! Will recommend others to come!
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Karen

Liked: Staff & service
Overall is ok. Staff are nice. Just a bit old.
Stayed 1 night in Oct 2024
Verified

8/10 Good

hiroko

Liked: Cleanliness, amenities, property conditions & facilities
お料理はどれも美味しくてボリュームたっぷりでした。お部屋も綺麗で良かったです。 露天風呂がお湯を溜めるタイプで温度調節が難しかったです。
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

他の旅館を研究して頑張ってください

カーナビの案内が裏口が示したので、裏口到着で入館しました。戸口に明確な指示があれば良いのにと、思いました。 創作料理とありましたが、素朴な民宿のようなお料理で、味付けも濃いめでした。ソファも沈み込み過ぎて寛げませんでした。 唯一の救いは、かなりご年配の女将さんらしき方が、丁寧な接客をしていただけたことでた。
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Nicolas

Disliked: Cleanliness, property conditions & facilities, room comfort

Trop cher trop vétuste

Mauvais rapport qualité prix. Pension de famille très vieille qui mériterait d être entièrement rénovée. Le repas est bien mais tout est vétuste. Le seul hébergement très décevant pour le prix en trois semaines passées au japon
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Nonoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ご飯も美味しく、客室も最高
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

YUMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食付のプランでした。 卵焼きなど、出来立てを提供していただきとても美味しかったです。 食べきれない程でした！
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

JU HUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
超級優秀的日式住宿空間，晚餐、早餐都非常豐盛，服務非常好，住宿空間非常喜歡，很大，上下2層樓，泡湯池有內外各一個，非常滿意。 附近有全家便利超商，離阿蘇神社很近，可以早起去享受一下寧靜的神社氛圍
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

順子

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
美味しいお食事を頂きました 阿蘇神社にも近くて良かったです
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

PIK WAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務態度非常好，職員能說流利英文
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

SATOMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ごはんがとてもおいしい（旅行に来て食べたかったものが全部出てきた） スタッフがちょうど良い距離感で親切 部屋が独立していて、他の客が気にならない 旅行1日目でとてもいい宿に泊まれてよかったです。ありがとうございました！
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
和モダンの素敵な旅館でした。 食事も美味しく接客サービスも良かったと思います。
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia problem. Is a wrong communication. I’m so angry and make me trouble
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

初めての阿蘇、快適でした

昔からの瀟洒な和風旅館ですが、お風呂は檜、家庭風呂はユニットと快適でした。和室に３人で泊まりましたが、廊下&テラスや脱衣場スペースがそこそこの広さで分かれていて、寝る者起きる者と家族それぞれが自由に過ごせました。部屋には、冷水、ポットの湯共に湧き水で美味しかったです。従業員の皆さん親切で、説明も丁寧でした。朝食の場所がわからず少し迷いました。朝食は量、品数が多くて食べきれませんでした。
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Tony

Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Boudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

KYEUNG A

Stayed 1 night in Jun 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024
Verified

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

りりか

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023