4/10 很差
Ioannis
商务旅客
2025 年 12 月 17 日
不满意：客房舒适度
This is really the worst experience I have ever had with a booking on Hotels.com. The room you see in the pictures – the room you book and pay for – does not correspond at all to the room you actually get.
I was shocked when I arrived. I had booked this room because I had a lot of work to do and needed a comfortable place to focus, but nothing matched what I had seen in the pictures. It did not meet even basic standards of comfort, let alone what I would expect for a working environment.
The owner blamed Hotels.com, and Hotels.com does not want to take any responsibility. Despite many requests, I never received a clear answer from them. It has now been over two months since this happened, and from what I can see, the same misleading photos are still online.
Do not book this room: the pictures are misleading, and you will pay for something you would never have chosen if you had seen the reality. Thank you.
Ioannis
2025 年 10 月入住 1 晚