2/10 很差
Karen F.
2023年8月13日
不滿：整潔度
Filthy, overpriced, Roach infested, broken and very used furniture
When we checked in, I had to wash all the dishes, utensils, coffee maker etc. There was caked on tomato sauce in a pan in the cabinet, old food in the utensils in the drawers...etc. The furniture is broken, badly stained, and dirty. the porch is useless as over half of it is full of storage furniture. I found a live roach. The front door lock did not work. I complained and received no response, I eventually even checked out early and complained in person.
I have stayed in other units in this complex and found them in much better condition. This place is an overpriced dump and needs some serious upgrades. When I stayed with a different unit, there was much better support and help. VAcasa is not interested in your vacation, nor your pleasure. Once you pay for it, you are stuck with it. They did not offer to help nor reimburse me for the problems I had and the lack of cleanliness.
Karen F.
於 2023 年 8 月住了 7 晚