A small and exquisite hotel with royal garden style, the hotel room facilities are full of artistic atmosphere, restaurant decoration and food complement each other. Is an amazing and unforgettable hotel.
Well kept environment, if you drive, definitely the first choice.
真實旅客
10/10 優異
xiangming
2015年5月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
xiangming
6/10 一般
Stephen
伴侶同遊, 商務旅客
2024年6月14日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The property is fantastic.
However we were originally put into a small box room at the rear of the hotel. After asking for an upgrade we were shown a much better room in The same category. This is confusing as the hotel was not full at all. Why were we not shown the good room to start with?
Also on check out, for a 4 night stay the hotel decided to add 90 euros service charge to our bill. Luckily I questioned this and had it removed , as we had tipped the waiters at every meal… I have never had such a charge added to my bill…
A fantastic hotel but a couple of issues left us disappointed.
Stephen
於 2024 年 6 月住了 4 晚
10/10 優異
Brid
伴侶同遊
2024年6月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a fabulous time Would definitely recommend it and would definitely visit again
Brid
於 2024 年 6 月住了 2 晚
4/10 欠佳
Angela
伴侶同遊
2024年6月12日
讚好:整潔度和住宿狀況
不滿:職員與服務
Warning to others about undisclosed gratuities. At checkout, after a 2-day stay, They added a €36 service fee to my bill. They told me this was for the kitchen, bar, reception, housekeeping, etc. They never told me at check-in about this gratuity so I had been leaving gratuities in the room each day of my stay and also tipping the baggage handler. This was an additional fee on top of the city tax. I had never eaten at the hotel (although we were charged for breakfast we never ate). I feel like they should have disclosed these gratuities at the very beginning at check-in before we started tipping the staff. Also the shuttle service advertised for the hotel is not free but costs €2.50 per person each way and must be reserved 24 hours before.
Not very cheap or convenient so we simply walked out to the bus stop and took the bus. One evening for dinner we took a taxi to the center of town and it cost us over €50.
Otherwise the hotel was nice and clean and had good AC. Our goal was to see the city of Florence and not to hang out at the hotel. So we basically only slept there. From our window we could see that the pool and grounds looked nice and the reception lobby also looked nice but again we didn't spend very much time there. One of the few positives was that the parking was free.
Angela
於 2024 年 6 月住了 2 晚
10/10 優異
Lizbeth (Lake Forest)
家人同遊
2024年6月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything about this property exceeded my expectations. This was truly a great experience and would recommend it to anyone traveling to Florence or Tuscany.