Even though the house, property, and location were nice, we were very disappointed with the property management's response to problems which affected our vacation stay. We have rented many properties in the past utilizing various management companies, and have never experienced the disappointment we had with Vacasa! We rented the house in high season for 4 nights for 10 people. When we arrived, we immediately noticed that we had only 7 bath towels and 2 hot tub towels, and not enough blankets for each of the beds. In addition to this, the fireplace in the main room was not working, one of the table chairs in the main area had a leg that was about to fall off, and the shuffleboard table had no sand, which made the table useless and unplayable. Also, the master bedroom tv was not working. We contacted the local Vacasa management company the first night we arrived, and was told someone would come out. No one came! We contacted them again on the second evening and were told someone should have come already, and they would escalate the call and send someone out immediately. Again, no one ever came! One we left, we called the national Vacasa Agency and was told someone would get back to us within 36 hours regarding our concerns. Still, no response! We feel that since Vacasa had the full payment for the property, they didn't care about customer satisfaction at all. In the future, we will go out of our way NOT to rent properties managed by Vacasa!
