I recently booked a two-night stay for two rooms at the Holiday Inn Barcelona-Sant Cugat through Expedia. Unfortunately, due to unforeseen circumstances, I had to cancel my reservation. Despite informing Expedia well in advance, the hotel strictly enforced its cancellation policy, resulting in no refund.
While I understand cancellation policies exist, the lack of flexibility, especially considering it was my first cancellation and the additional cost of losing my flight booking, was disappointing.
This experience has impacted my perception of the hotel's guest-friendliness. Future travelers should be aware of the hotel's strict cancellation policy, particularly if unforeseen circumstances might arise during their travel plans. Please avoid this hotel.