"Front desk staff wasn’t looking pleasant upon arrival although 2 of them available and there were no other guests. They were looking annoyed and unwilling to help, no smile, no welcoming attitude or did not provide necessary information regarding hotel and amenities. They looked like they wanna get rid of us asap so they go back to peaceful quiet desk work.
They didn’t greet us, didn’t say welcome, didn’t say hi, didn’t even bother standing up from that cozy chair to reach us. This is a hospitality and service industry and the last thing a guest wants to see an unwelcoming hotel staff with disturbed face. 5 minutes later we we wanted to reach front desk but there were no pamphlet at the room and the phone wasn’t dialing front desk. Internet wasn’t working at all.
Room was clean and spotless, breakfast was good and adequate, staff was working so hard to provide enough food for the buffet. Thank you for restaurant and housekeeping staff. Front desk needs lots of training about what hotel business and guest service is all about!"
