No extra towels also it was promised
Old and smelly building bad service in room
Paul
2024 年 5 月入住 2 晚
8/10 还可以
Steven
与家人出行
2024年05月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Chain hotel. Good value. Location great. Clean. Room was not ready at check-in time. Substantial street noise at night. Ask for room in back of hotel.
Steven
2024 年 4 月入住 2 晚
6/10 一般
Nicola
团体旅客
2024年05月6日
Location is excellent, just a short walk to all the major sites. Housekeeping was very poor and in our group of 8, none of us had our rooms made up. We complained and eventually someone came to do our room.
Nicola
2024 年 5 月入住 2 晚
10/10 超赞
Stuart
与配偶出行
2024年04月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
In house restaurant food was fantastic! Staff very nice. Polite and helpful. Quiet rooms despite big tourist groups staying at the hotel. Perfect location right in the city centre. No free disabled parking bays however there were two disabled bays in front of the hotel but these are not bookable. There is a NCP car park beneath the hotel which costs £50.00 for the weekend. We requested a room with twin beds and was given an ‘accessible’ room to accommodate wheelchair users which didn’t apply in our case. The downside to this was the bathroom sink was very low done as was the loo and loo roll holder. Would highly recommend. Not cheap but worth it.
Stuart
2024 年 4 月入住 3 晚
10/10 超赞
Lyndsey
与家人及幼儿出行
2024年04月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel for families. Very welcoming staff.
Lyndsey
2024 年 4 月入住 2 晚
6/10 一般
Natalie
与家人及幼儿出行
2024年04月5日
不满意:住宿条件和设施
Hotel insisted I pay on arrival even though I’d already paid via Expedia and showed receipt!
Rooms certainly not up to standard, smelt mouldy and damp in room, seals around window were filthy. Rusty bin in bathroom and damp patches on wall and ceiling in bathroom. We stayed in room 350.
Only one reception staff member at peak check in time! Hotel really needs to step up and refine their offering to suit what they say they provide
Natalie
2024 年 4 月入住 1 晚
8/10 还可以
Suk Ping
与家人出行
2024年04月1日
满意:清洁度、员工和服务、服务设施
Breakfast is excellent good, quality and quantity in excellent standard