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傳承酒店的評價

2 out of 5
傳承酒店
2850 I-10 East, Exit 85, Beaumont, TX

評價

5.4
10 分評分，優異；143 則評價中有 21 則" "
8 分評分，不錯；143 則評價中有 26 則" "
6 分評分，一般；143 則評價中有 30 則" "
4 分評分，欠佳；143 則評價中有 17 則" "
2 分評分，很差；143 則評價中有 49 則" "

5.4/10 

整潔度

6.4/10 

職員與服務

5.0/10 

設施服務

4.8/10 

住宿狀況

4.8/10 

環保程度

評價

8/10 不錯

David

讚好：住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

David

於 2024 年 4 月住了 1 晚

10/10 優異

Jeanette

於 2024 年 4 月住了 1 晚

10/10 優異

Donna

讚好：整潔度、職員與服務和住宿狀況
Great
於 2024 年 2 月住了 1 晚
Management 於 2024年3月21日的回應
Thank you for your feedback and we are glad you enjoyed your stay.

2/10 很差

Jose

家人同遊, 商務旅客
不滿：整潔度、職員與服務和住宿狀況
Horrible experience
於 2024 年 1 月住了 1 晚
Management 於 2024年3月21日的回應
We apologize for your experience and appreciate your feedback.

6/10 一般

Sotero

於 2024 年 1 月住了 2 晚
Management 於 2024年3月21日的回應
Thank you for taking the time to leave a review and we appreciate your feedback.

8/10 不錯

Ruben

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Ruben

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚

6/10 一般

Kristina

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 12 月住了 1 晚

4/10 欠佳

Andrew

不滿：整潔度、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Management 於 2023年12月11日的回應
We apologize for your experience. Thank you for the feedback.

6/10 一般

Jay

讚好：職員與服務
Very reasonable price. Room was clean but some broken tiles in bathroom and overhead lightbulb was out. OK for a short stay. Front desk manager was very nice.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月30日的回應
We appreciate your feedback and will definitely look into and correct the maintenance issues you spoke of. Thank you for staying with us.

2/10 很差

judy

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
There was no chain lock on the door. You can see the light (from the hallway) around the 4 sides of the door inside my room. For my safety, I put a chair up against the door. There were people coming and going, not having a room. The wall electrical plate f socket office was loose. I had to call the office on my cell phones. The bathroom door had a fist bust hole. The tub knob had a lot of white maybe cleanser? on it. There was rust spread behind the toliet and metal part of tub. Holes in the bathroom by light switch. The man that worked there was very friendly to some people that didn't stay there. The elevator didn't seem safe, it makes a noise going up and down. Inside elevator door seems to beaten in. No lights work when you push the floor number. I will never go there again.
於 2023 年 11 月住了 1 晚
Bappy 於 2023年11月16日的回應
We sincerely apologize for the inconvenience you have experienced. We are committed to resolving such situations promptly, and we assure you that this inconvenience will not occur again.Hope we will see you soon. Thanks.

2/10 很差

joshua

於 2023 年 11 月住了 1 晚
Management 於 2023年12月11日的回應
We apologize for your experience. Thank you for the feedback.

10/10 優異

Richard

於 2023 年 11 月住了 2 晚
Management 於 2023年11月10日的回應
Thank you for your feedback. We hope you enjoyed your stay.

2/10 很差

Shan

不滿：客房舒適度
於 2023 年 11 月住了 1 晚
management 於 2023年11月6日的回應
We apologize for your experience and appreciate your feedback.

4/10 欠佳

Leah

讚好：整潔度
不滿：住宿狀況
Nothing
於 2023 年 11 月住了 1 晚
Management 於 2023年11月6日的回應
We apologize for your experience and appreciate your feedback.

8/10 不錯

Daniela

寵物同遊, 商務旅客
The nonstop door slamming all night was frustrating
於 2023 年 10 月住了 1 晚
Management 於 2023年10月27日的回應
I am sorry for your experience. I will make sure to address this issue. I hope you enjoyed your stay other than that. Thank you for your business.

8/10 不錯

Shanoha

讚好：整潔度和職員與服務
A
於 2023 年 10 月住了 1 晚
Management 於 2023年10月27日的回應
Thank you for your feedback and for choosing to stay again with us.

10/10 優異

Lucy

讚好：整潔度、職員與服務和住宿狀況
I loved everything
於 2023 年 10 月住了 1 晚
Management 於 2023年10月24日的回應
Thank you for your review and for staying with us at Heritage Inn. Have a great day!

8/10 不錯

Arthur

讚好：整潔度、職員與服務和住宿狀況
Fresh paint and new floors. bed was comfortable, a/c worked and plenty of hot water. some fixtures need replacing or cleaning , fabric softener would help the towels too. initial clerk was trying to process my credit card for a pre paid room but another person helped him out. would stay again for sure. must get to rooms through lobby is nice feature for safety leaning.
於 2023 年 10 月住了 1 晚
Management 於 2023年10月24日的回應
Thank you for your review. We will be sure to address the issues with the fixtures and make suggestions about towels. We apologize for the clerk. We have a few new front desk clerks who are still in training. Thank you for choosing Heritage Inn and for your feedback.

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 4 晚
Manager 於 2023年10月19日的回應
Thank you so much for your feedback.

2/10 很差

Maryna

親子同遊
不滿：職員與服務、設施服務和住宿狀況
the furniture is old. The door to the toilet did not close. The shower handle was falling off. I saw a cockroach in the corridor. The refrigerator made a loud noise that made it difficult to sleep. Swimming pool without water.
於 2023 年 9 月住了 1 晚
manager 於 2023年9月25日的回應
We apologize for your experience and will have this issues corrected. They furniture is fairly new and we are sorry it did not meet your standards. Also, we apologize about the pool we drained it to clean it and the city would not let us refill at this time because of the drought. I apologize it was not explained at the time of your check in. Again, I will make sure these issues are addressed and apologize for any inconvenience.

8/10 不錯

Rita

於 2022 年 8 月住了 1 晚

6/10 一般

Jose luis

讚好：職員與服務
於 2021 年 9 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度
不滿：設施服務和住宿狀況
This place is really trash honestly. I only recommend if you have extremely low budget. Front desk staff are rude, doors are not securely locked, place is outdated, roaches everywhere
於 2021 年 7 月住了 2 晚

10/10 優異

Sanford

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean and lean
於 2021 年 6 月住了 1 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Fair
The carpet had holes in it and it looks like it needed shampooed
於 2021 年 1 月住了 1 晚
manager 於 2021年2月1日的回應
Thank you for your feedback we are working to resolve this matter.

2/10 很差

Markquinn

不滿：整潔度、住宿狀況和客房舒適度
Horrible
The first room door wouldn't work. There was also a gap where you could see into the room. The second one had a horrible wet carpet and mold smell. There where also mold on the ceiling and roaches on the walls
於 2020 年 8 月住了 2 晚

8/10 不錯

真實旅客

於 2020 年 8 月住了 1 晚

6/10 一般

Nakimah

讚好：職員與服務
不滿：整潔度
於 2020 年 7 月住了 1 晚

4/10 欠佳

真實旅客

於 2020 年 6 月住了 1 晚
Management 於 2020年7月7日的回應
Thank you for your feedback.

2/10 很差

Jason

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not what I expected
於 2020 年 6 月住了 1 晚
Management 於 2020年6月22日的回應
We apologize for your experience not being a great one and we are working diligently to correct this. We also would like to thank you for your business.

10/10 優異

Philip

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great staff and checkin . Helpfull
於 2020 年 6 月住了 4 晚
Management 於 2020年6月22日的回應
Thank you for the great review and we appreciate your business.

6/10 一般

Cheryl

不滿：整潔度、職員與服務和住宿狀況
Not the place to stay!
Check in took forever. The girl working the desk had no idea what she was doing and then had to call me back up for a signature. I had booked a room with one king but got two either doubles or queens. Poor water pressure and no hot water. Towel was like sandpaper. Outside there were cigarettes butts everywhere. I will never stay there again.
於 2020 年 6 月住了 1 晚
Management 於 2020年6月22日的回應
We would like to apologize for the bad experience you encountered at our property and we are working diligently to correct these issues. We would also like to thank you for your business.

6/10 一般

真實旅客

商務旅客
No comments . It was okay...nothing else to add. Thanks
於 2020 年 1 月住了 1 晚

6/10 一般

JT

多人同遊
不滿：整潔度
Not that great broken air condition roaches every where
於 2020 年 1 月住了 1 晚

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度
It was ok. Customer service was great. No ashtray in the room but a smoking room
於 2020 年 1 月住了 1 晚

2/10 很差

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Not safe
It was unsafe not for a family to stay there was strong weed smell every exit was open
於 2020 年 1 月住了 1 晚

2/10 很差

Fulgencio

不滿：整潔度、住宿狀況和客房舒適度
The smell of cigarettes in the hallway was terrible. Also, the rooms weren’t clean and had roaches.
於 2020 年 1 月住了 1 晚
Management 於 2020年1月8日的回應
We apologize for your experience and we wish you would have let the front desk know that you had issues with your room we could have changed your room and solved this issue during your stay.

8/10 不錯

Jason

商務旅客
讚好：整潔度、職員與服務和設施服務
Close to job site. Build was run down, but for price and location I can overlook that. The front desk staff is very accommodating.
於 2019 年 10 月住了 7 晚
Management 於 2019年10月28日的回應
Thank you for choosing Heritage Inn. We are working diligently to modernize our building. Our staff is appreciates the kind words and are always here to help. We appreciate your review.

10/10 優異

Josh

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
1st night they put me in a room I wouldn’t want my dog to live in And wasn’t suppose to be rented out after I confronted the front desk
於 2019 年 10 月住了 2 晚
Management 於 2019年10月23日的回應
We apologize for any inconvenience you may have experienced. We are working diligently to correct these issues. Thank you for informing our staff. We appreciate your feedback and your business.

2/10 很差

真實旅客

商務旅客, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
They allow tenants to have a brothel and a rear parking lot on regular occasions Witness by myself a police officer and hotel management. My cargo trailer was broken into and several thousand dollars of tools were stolen and the very next night I witnessed with the hotel manager people coming to the parking lot to have intercourse. I have returned a week later define still use condoms in the parking lot and a doing business as usual
於 2019 年 9 月住了 3 晚
Management 於 2019年11月21日的回應
I am sorry for the irritation and frustration you endured but, this information is not true and we do not allow such things to occur. We apologize for your bad experience that occurred during your lengthy, 3-4 week, stay with us. We are truly sorry this happened to you and wish you the best. You were great customers and we sincerely apologize again and our staff worked hard to make your stay decent and we have taken all of your complaints into consideration and are doing our best to address them.

2/10 很差

Franklin

於 2019 年 9 月住了 2 晚

6/10 一般

Daniel

家人同遊
讚好：職員與服務
不滿：住宿狀況
Hotel is in serious need of maintenance.
於 2019 年 9 月住了 1 晚
Management 於 2019年10月18日的回應
We're sorry you were unhappy - We'll work hard to fix the issues that you experienced. Thank you for letting us know.

4/10 欠佳

Jesse

不滿：整潔度
於 2019 年 9 月住了 2 晚
management 於 2019年10月18日的回應
We're sorry you were unhappy - We'll work hard to fix the issues that you experienced. Thank you for letting us know.

2/10 很差

Peter

不滿：整潔度、住宿狀況和客房舒適度
Carpet terrible elevator terrible roach inside bathroom
於 2019 年 9 月住了 1 晚
Management 於 2019年10月23日的回應
We are sorry for any inconvenience and the bad experience you encountered at our location. We are working diligently to correct these issues. We appreciate your feedback and we want to thank you for your business.

8/10 不錯

真實旅客

伴侶同遊
It was a place to sleep for a night, but it is old.
於 2019 年 6 月住了 1 晚
Micheal 於 2019年6月28日的回應
We thank you for your feedback. Unfortunately, we are still renovating but once done we hope you come back and visit us soon!.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 6 晚
Micheal 於 2019年6月26日的回應
Thank you for staying with us! We appreciate your feedback.

10/10 優異

Taquanna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
Micheal 於 2019年6月24日的回應
Thank you for staying with us! We appreciate your feedback

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 6 月住了 1 晚
Micheal 於 2019年6月21日的回應
Thank you for your feedback thank you for choosing Heritage Inn we hope to see you soon!