大堂

博蒙特紅屋頂套房酒店的評價

2 out of 5
博蒙特紅屋頂套房酒店
2310 I-10 South, Beaumont, TX

評價

6.4
10 分評分,優異;1000 則評價中有 213 則" "
8 分評分,不錯;1000 則評價中有 256 則" "
6 分評分,一般;1000 則評價中有 193 則" "
4 分評分,欠佳;1000 則評價中有 124 則" "
2 分評分,很差;1000 則評價中有 214 則" "

6.6/10 

整潔度

7.2/10 

職員與服務

5.6/10 

設施服務

6.4/10 

住宿狀況

6.4/10 

環保程度

評價

2/10 很差

真實旅客

商務旅客
不滿:整潔度和設施服務
Room dirty
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月28日的回應
Hello Hung,We appreciate your feedback regarding the cleanliness of the room, and we apologize for any inconvenience this may have caused. Your comments will be shared with our housekeeping team to ensure we maintain our high standards of cleanliness. We hope you will consider giving us another opportunity to exceed your expectations in the future.

6/10 一般

Janell

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日的回應
Hello Janell, We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. If there were any specific areas of concern during your stay, we would love to hear from you so we can address them accordingly. We hope to welcome you back in the future for an even better stay!

10/10 優異

Ashleigh

家人同遊
讚好:整潔度、職員與服務和住宿狀況
It was a cool spot to stay for the night
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Ashleigh,We are glad to hear that you found our hotel to be a convenient choice for your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable experience.

2/10 很差

Danielle

家人同遊
Bed bugs brown water stairwell just dirty not vacuumed or wiped down
於 2024 年 4 月住了 2 晚
OnielRediresponse Specialist 於 2024年4月5日的回應
Hi Danielle,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Beaumont. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 欠佳

Nathaniel

商務旅客
不滿:職員與服務、設施服務和住宿狀況
Don't waste your time. A few broken items in the room, road construction right outside the front of the hotel and no complimentary breakfast. There's other hotels in the area that offer that for the same if not less per night.
Manager 於 2024年3月24日的回應
Hello Nathaniel,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide comfortable accommodations for all guests. We recommend reaching out to our management team to address your concerns directly.

6/10 一般

christina

家人同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
First we was put in had no electricity on one side of room. Second room outlet for refridge and microwave had no electricity. Noticed several roachs in room. Carpet in our room our room, and hallways was dirty. My family and Ihad stayat RedCarpet in Alexandria couple of weeks ago, and it was excellant in every way.
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月16日的回應
Hello christina, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 不錯

TODD

於 2024 年 2 月住了 6 晚
Manager 於 2024年4月2日的回應
Hello TODD, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please feel free to reach out to us. We hope to welcome you back soon for another enjoyable experience.

6/10 一般

Judy

不滿:設施服務和住宿狀況
If you can’t say something nice, Don’t say a thing
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月27日的回應
Hello Judy, We appreciate your feedback and will take your comments into consideration for future improvements. Thank you for staying with us.

4/10 欠佳

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2024年2月16日的回應
Dear Valued Guest, We at the RED ROOF INN & SUITES BEAUMONT are disappointed to have earned your low scoring of 4/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 優異

Sona

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great customer service
於 2023 年 12 月住了 6 晚
Manager 於 2024年2月9日的回應
Hello Sona,Thank you for your feedback on our customer service. We strive to provide excellent service to all our guests. If there is anything else we can do to enhance your experience in the future, please let us know.

8/10 不錯

Amber (Port Neches)

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing stay only thing i have to complain about is the fact that they don't do breakfast and i love hotel breakfast
於 2024 年 2 月住了 1 晚
Recordo Rediresponse Specialist 於 2024年2月7日的回應
Dear Amber,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Beaumont. We sincerely appreciate your positive rating and your feedback of how amazing your stay was. Unfortunately, we no longer serve breakfast at this location but we do have a few eateries in the area that you can utilize on your next visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 不錯

Robert

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月20日的回應
Hello Robert, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 很差

Candace

於 2024 年 1 月住了 1 晚
Manager 於 2024年2月6日的回應
Hello Candace, We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate the opportunity to address any specific concerns you may have had. Please reach out to us directly so we can further assist you.

2/10 很差

Mo

多人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月13日的回應
Hello Mo,We're sorry to hear that you didn't have a satisfactory experience during your stay. We would appreciate if you could kindly reach out to us directly with any specific feedback you may have, so that we can address the issues and work towards improving our services. We value your opinion and would like to ensure that we exceed your expectations in the future.

6/10 一般

Christopher

商務旅客
讚好:整潔度和住宿狀況
Decent place for a low cost. Nothing special but I just wanted a room for the night without all the fancy extras. This place was a decent value.
Manager 於 2024年1月13日的回應
Hello Christopher,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found us to be a good value for your needs. Our goal is to provide comfortable accommodations at an affordable price. We appreciate your feedback and hope to welcome you back in the future.

6/10 一般

Janissa

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月10日的回應
Hello Janissa, We appreciate you choosing our hotel for your stay. If there are any specific concerns or feedback you would like us to address, please reach out to us directly so that we can make sure to improve for future guests. We value your satisfaction and hope to have the opportunity to welcome you back in the future.

10/10 優異

Blake

伴侶同遊
讚好:設施服務
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月9日的回應
Hello Blake,We're thrilled to hear that you had an exceptional stay with us! We appreciate your kind words and are delighted that you enjoyed your time at our hotel. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future for another fantastic experience.

2/10 很差

Christy

親子同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
This hotel used to b nice, but has been run down. The area feels unsafe. Even my 3 year old could sense the feeling of uncertainty. I booked a suite for the best experience. The floor boards were falling apart, there was food left in the sink and it was the same size as a regular room in my opinion. It smells like cigarettes as soon as you walk into the lobby. The best part was checking out the same night and getting a full refund.
於 2023 年 12 月住了 2 晚
Manager 於 2024年1月1日的回應
Hello Christy,We apologize for any inconvenience experienced during your stay. We appreciate your feedback and will share it with our team for improvement. Guest safety is our utmost priority, and we have security measures in place. We regret any discomfort caused by the condition of the suite, and we will address it. As for the lobby odor, we have taken actions to eliminate it. Thank you for your understanding, and we hope you give us another chance to exceed your expectations in the future.

6/10 一般

Sonia (Deltona)

寵物同遊
讚好:職員與服務
不滿:住宿狀況
The first room was nice, but curtains were broken. Second room was filled with mold and I didn’t realize it until I woke up with a headache and you could smell it. Third room was the charm, it was dark, but mold free and nothing was broken or needed to be fixed.
於 2023 年 12 月住了 3 晚
Manager 於 2023年12月30日的回應
Hello Sonia,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the issues encountered during your stay. Our team appreciates your feedback and will address these matters accordingly. We hope you enjoyed your overall stay with us and we look forward to welcoming you back in the future.

10/10 優異

Blake

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月14日的回應
Hello Blake,We're glad to hear that you had a fantastic stay at our hotel! We hope to welcome you back in the near future for another wonderful experience. Please don't hesitate to reach out to us if there is anything else we can assist you with.

10/10 優異

Steven

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Adraine Rediresponse Specialist 於 2023年12月24日的回應
Hello Steven,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES BEAUMONT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 優異

Britney

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月6日的回應
Hello Britney,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a positive experience with us. We appreciate your kind words and hope to welcome you back again in the future.

4/10 欠佳

Ryan

於 2023 年 12 月住了 1 晚
Nishaye RediResponse Specialist 於 2023年12月27日的回應
Hello Ryan,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Beaumont. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 欠佳

Bruce

不滿:整潔度和住宿狀況
Property needs updating. No clean towels for two days. Plumbing needs work. Room had roaches
於 2023 年 11 月住了 5 晚
Manager 於 2023年12月7日的回應
Hello Bruce, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 一般

LaToya

商務旅客
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月6日的回應
Hello LaToya,We appreciate you choosing our hotel for your stay. If there's anything specific you'd like us to know, we encourage you to reach out to us directly so we can address any concerns or feedback you may have. We value your input and hope to have the opportunity to improve your experience in the future.

2/10 很差

Autumn

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This hotel was recommended by a family member since I would be spending time with family for Thanksgiving. Then traveling to Houston the next day. Let’s just say that the horrible smell in the lobby greeted me faster than the hotel attendant. The bathroom had black mold in the shower stall and on the ceiling. The doors were damaged at the bottom from either someone’s pet or termites. Oh, and their pet roach came from underneath the cabinet and told me good morning‼️
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月1日的回應
Hello Autumn, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 優異

Damian Ruben De

Good
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月29日的回應
Hello Damian Ruben De,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 不錯

Juanita Cecilia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is our 2nd time staying at Red Roof in Beaumont Tx. I like this place as they have a convenience store nearby by even a golden corral, lupe tortilla and even a steak house place. All within a walking distance. Will definitely will be staying next time in town.
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月28日的回應
Hello Juanita Cecilia, Thank you for choosing to stay with us again at Red Roof in Beaumont, TX. We appreciate your loyalty and are pleased to know that you enjoyed the convenience of our location. We look forward to welcoming you back on your next visit to town.

6/10 一般

Kameron

商務旅客
讚好:職員與服務和住宿狀況
不滿:整潔度
When I walked into my nonsmoking room I was hit with the smell of cigarettes and mildew. I had to clean and disinfect the best I could. This stay was due to business and I had to stay.
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月26日的回應
Hello Kameron,We apologize for any inconvenience you experienced during your recent stay. Our team strives to provide a comfortable atmosphere for all guests, and we regret that this was not your experience. We appreciate your feedback and will address this with our housekeeping department to ensure it does not happen again in the future. Thank you for choosing our hotel for your business stay.

4/10 欠佳

真實旅客

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Bed sheets were dirty
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月24日的回應
Dear Guest, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will address this matter with our housekeeping team to ensure our high standards are maintained in the future.

8/10 不錯

Gary

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月17日的回應
Hello Gary,We're delighted to hear that you had a great experience during your stay with us! Providing excellent service and a positive experience is our top priority. Thank you for choosing our hotel, and we hope to welcome you back again in the future.

2/10 很差

Katelynn

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
Will not be staying at a red roof again
Roaches in the room, food all over the floor in room and bathroom, people sleeping in the lobby, rude desk workers Cars getting stripped in the parking lot. Definitely did not feel safe.
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月8日的回應
Hello Katelynn,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure a comfortable and safe environment for all our guests. We encourage you to contact our management directly to discuss your concerns further.

2/10 很差

Adam

不滿:整潔度、職員與服務和設施服務
Employees rude
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月4日的回應
Hello Adam, We apologize if any of our employees did not meet your expectations. We appreciate your feedback and will address it with our team to ensure a more pleasant experience for our future guests.

2/10 很差

Shoshwoenikkwa

商務旅客
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
There was roaches the room had a urine smell and the floor was not clean
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月25日的回應
Hello Shoshwoenikkwa, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 一般

Latoya

家人同遊
讚好:職員與服務
It’s a motel
updated motel on the outside but needs work inside …. Believe locals Board here and use the washing facility. Definitely won’t return here…. What appeared to be a few abandoned cars in the parking lot. Musty smell .
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月25日的回應
Hello Latoya,We apologize for any inconvenience caused. We appreciate your feedback and will work towards improving the condition of the interior. We hope you will consider giving us another chance in the future.

10/10 優異

Jose Eduardo

於 2023 年 10 月住了 1 晚
Recordo Rediresponse Specialist 於 2023年10月19日的回應
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES BEAUMONT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 優異

Sonia

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月28日的回應
Hello Sonia,Thank you for your outstanding rating! We are thrilled to hear that you had a beyond exceptional experience at our hotel. We can't wait to welcome you back soon!

10/10 優異

Eniobannis

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月7日的回應
Hello Eniobannis,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 欠佳

Kris

家人同遊
不滿:整潔度和住宿狀況
Needs to be updated The furniture had blemishes missing pieces of sheet rock there was mold in the shower
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月30日的回應
Hello Kris ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 很差

Lila

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Entire Property smelled of raw sewerage. Filthy and moldy. Terrible staff Unfriendly and bad service in general. Kitchenettes had no dishes, pots, pans cups utensils or anything to eat on or cook with. Why even pay for a kitchenette if they do not provide the essentials needed for it. Worst hotel I ever stayed in.
於 2023 年 9 月住了 3 晚
Kerry-Lee RediResponse Specialist 於 2023年9月29日的回應
Hello Lila,We at the RED ROOF INN & SUITES BEAUMONT are very sorry to learn that you were not able to fully enjoy your stay due to the unpleasant smell, the uncleanliness and the unprofessionalism portrayed by our staff. In regards to the kitchenette, the needed amenities are not offered with it. Your feedback is taken very seriously at Red Roof, and rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrence. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 優異

Bobbie

於 2023 年 9 月住了 1 晚
Manager 於 2023年10月7日的回應
Hello Bobbie,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 不錯

Mary

多人同遊
讚好:職員與服務
於 2023 年 9 月住了 3 晚
Manager 於 2023年9月14日的回應
Hello Mary,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 一般

John (Baton Rouge)

讚好:職員與服務
Very basic hotel room. Room was semi-clean. Moved the bed to check for bed bugs and there was a variety of trash behind/under the bed (no obvious bed bugs). Room was otherwise clean but dated. Not much around the area but it seemed relatively quiet and safe.
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月2日的回應
Hello John,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 不錯

Harley

讚好:設施服務
Nice
於 2023 年 8 月住了 1 晚
Chevanese RediResponse Specialist 於 2023年9月6日的回應
Hello Harley,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Beaumont. We here at the Red Roof are delighted to hear that you had a nice stay with us, resulting in a 4/5 score. We aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 優異

Jesse

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月19日的回應
Hello Jesse,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 很差

Raul

不滿:整潔度、職員與服務和住宿狀況
Sheets and bed were dirty.
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月13日的回應
Hello Raul,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 優異

Angel

於 2023 年 8 月住了 1 晚
Linton Rediresponse Specialist 於 2023年8月31日的回應
Dear Angel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Beaumont and I are happy to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

4/10 欠佳

真實旅客

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Never booking here again
Room was humid, sheets and towels smelled like chlorine. Standing shower had no door, so it was cold in the bathroom. Front desk area had no napkins or plasticware. Most uncomfortable stay I’ve ever had
於 2023 年 7 月住了 2 晚
Manager 於 2023年8月6日的回應
Dear Guest,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 優異

Angel

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月25日的回應
Hello Angel,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

6/10 一般

Jose

家人同遊, 商務旅客
讚好:職員與服務
The room seemed to be in good shape except for the rust in the ac vent in the bathroom and there was a weird sent coming from the ac unit
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月30日的回應
Hello Jose,We appreciate that you've taken the time to share with us regarding our room. Guest comments such as yours help us to continuously improve. Thank you for your business.