"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"The little house was great for the price. Could be improved by air conditioning. It is very warm in bedrooms and as it was raining could not let in fresh air. One let downâŠthe bedding was dreadful. Unclean cover on bed and mattress cover covered in other peoples hairsđalso found some in bathroom sink"
"The little house was great for the price. Could be improved by air conditioning. It is very warm in bedrooms and as it was raining could not let in fresh air. One let downâŠthe bedding was dreadful. Unclean cover on bed and mattress cover covered in other peoples hairsđalso found some in bathroom sink"
"We didn't feel that this property was representative of the listing pictures. It was a lot more run down and stark in comparison. Perhaps because we got a ground floor unit.
- The patio was unusable (no privacy and plastic table and chairs were covered in bird poop).
- Grounds weren't well kep with grass long, not outdoor seating around the pool (which is much smaller than expected with limited hours).
- Check in process was frustrating.
- Unit had absolutely no supplies (no hand soap, no...
"We didn't feel that this property was representative of the listing pictures. It was a lot more run down and stark in comparison. Perhaps because we got a ground floor unit.
- The patio was unusable (no privacy and plastic table and chairs were covered in bird poop).
- Grounds weren't well kep with grass long, not outdoor seating around the pool (which is much smaller than expected with limited hours).
- Check in process was frustrating.
- Unit had absolutely no supplies (no hand soap, no...
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price weâve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price weâve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"We loved our room with the balcony area that provided a beautiful view of the mountains. Staff were very welcoming and spoke English which was very helpful! Beds were super cozy and the room had ample space for moving around and storing our luggage. We also loved that there was onsite parking."
"Room was spacious, comfortable and clean. Breakfast was an excellent selection of items with some hot options too. Car park was large and had very easy access. Walk into town took about 6 mins and not too steep at all really. Delightful stay!"
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the âreception deskâ â this is not a hotel.
To make matters worse, when we tried to call the companyâs central reservations line, they said that they "donât speak Englishâ and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry.
This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company.
There are better options for real hotels directly across the street."
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Frequently asked questions
Can I find holiday rentals in Benasque?
Yes, there are holiday rentals close to the most popular sights in Benasque, or you can select a more secluded option if you're looking for a relaxing stay. Benasque is known for its ski areas and parks. Make sure you have time to check out the restaurants while you're in the area.
What are some of the best holiday rentals that Benasque has to offer?
Pyrenees house, sleeps 2/12: SKIING, HIKING, FISHING. WIFI: This holiday home rental outside of Benasque is located on a lake, and has a patio, a garden and a BBQ to put you at ease in your new surroundings. It has 3 bedrooms, as well as a kitchen with a dishwasher, a fridge and a stovetop, so that you can cook with friends or family.
What can I see and do in Benasque?
Benasque Valley and Aneto are a couple of scenic spots to enjoy the outdoors, whereas Palacio de los Condes de Ribagorza is one of the cultural attractions. Other places in town to visit include Cerler Ski Resort and Llanos del Hospital.
What are holiday rentals like in Benasque?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Benasque. Holiday rentals offer extras like laundry facilities and kitchens to help you enjoy your stay. If you're concerned about a clean environment, holiday rentals can provide a sense of privacy away from shared hotel lifts and busy reception areas while still allowing you to travel. You'll also get more space in a holiday rental than in a standard hotel, which makes a holiday rental an attractive choice for a family trip or a small group gathering.
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