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关于本森 I-10 公路 304 号出口凯艺酒店的点评

2.5 out of 5
本森 I-10 公路 304 号出口凯艺酒店
699 N Ocotillo Rd, Benson, AZ

点评

7.8

还可以

10 分 - 超赞。365 条好评，共有 1002 条点评" "
8 分 - 还可以。344 条好评，共有 1002 条点评" "
6 分 - 一般。144 条好评，共有 1002 条点评" "
4 分 - 很差。85 条好评，共有 1002 条点评" "
2 分 - 糟糕。64 条好评，共有 1002 条点评" "

7.8/10

清洁度

8.6/10

员工和服务

7.4/10

服务设施

7.6/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Xiangdong

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything is good
2023 年 12 月入住 1 晚
Brandi - Assistant Manager 于 2024年01月10日 的回复
Thank you for the 5 out of 5! Be safe and come back and see us!

10/10 超赞

GENRONG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful time
Hotel management standards, friendly staff, and I stayed at a number of quality hotels, this is one of the best.
Brandi-Assistant Manager 于 2018年04月10日 的回复
Thank you for sharing your recent stay with the travel community. Thank you for the good review and for for staying at the Quality Inn.

6/10 一般

ocavio hernandez

满意：员工和服务，清洁度
Bien, para pasar una noche.
2024 年 5 月入住 1 晚

6/10 一般

Lucinda

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Although the price was good, the place is pretty dingy and run down. Our room smelled like weed and drawers were broken along with flickering lights. The pool was nice but the chairs were broken and battered.
2024 年 5 月入住 2 晚

6/10 一般

Alex

与配偶出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Great location and staff was awesome, our king bed room however was very dated. The bed was stiffer than a coffin. The shower valve involved the deciphering capability of the zodiac killer in order to get hot water going. Tile was failing around the shower/bathtub. The building was being heated and we awoke to sweating so we turned on the a/c which was very loud and I would say the fan motor needs a repair. Room was clean and nice otherwise, parking was great, the complimentary breakfast was a great addition for the price.
2024 年 5 月入住 1 晚

8/10 还可以

Joyce

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very accommodating and helpful. Easy access from the freeway. Close to some great places to explore-Tombstone, Kartchner Caverns. Plus, Bixbee isn't too far.
2024 年 5 月入住 1 晚
Brandi 于 2024年05月12日 的回复
Thank you for sharing your recent stay with the travel community and we thank you for the good review.

10/10 超赞

Jenna

2024 年 4 月入住 1 晚

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Brandi 于 2024年05月5日 的回复
Thank you for the 5 out of 5. We are so glad you enjoyed your stay with us.

2/10 糟糕

Vasilii

不满意：员工和服务
2024 年 4 月入住 1 晚
Brandi 于 2024年05月12日 的回复
Thank you for staying with us at the Quality Inn.We appreciate your business.

8/10 还可以

JOSE，Las cruces

2024 年 4 月入住 2 晚

2/10 糟糕

CARLA

商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Hotel is in the middle of nowhere, there were bats outside my room. The place was dirty and old.
2024 年 4 月入住 1 晚
Brandi 于 2024年05月5日 的回复
Thank you for giving us a try and for sharing your recent stay with the travel community!

6/10 一般

Jerod

与家人出行
满意：员工和服务，清洁度
不满意：服务设施
It would be nice to mention that the pool is out of service instead of listing it as a perk while it is not usable or being worked on.
2024 年 4 月入住 1 晚
Brandi - Assistant Manager 于 2024年04月17日 的回复
Thank you for sharing your recent stay with us! Pool has been closed for the winter. We do apologize for the inconvience.

2/10 糟糕

John

2024 年 4 月入住 1 晚
Brandi 于 2024年05月12日 的回复
Thank you for giving us a try. We appreciate your business.

10/10 超赞

Anthony，El Paso

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Brandi - Assistant Manager 于 2024年04月17日 的回复
Thank you for the five out of five. We are so happy you enjoyed your stay.

10/10 超赞

Sheridan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 3 月入住 1 晚
Brandi - Assistant Manager 于 2024年03月25日 的回复
Thank you for the 5 out of 5!

10/10 超赞

Sally

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Just right location for our archery shot nearby in Dragoon. Good shower and tub. Good beds and pillows. Quiet. Good breakfast. TV with many offerings. Pool doesn’t open until April 1. Just something to know.
2024 年 3 月入住 1 晚
Brandi - Assistant Manager 于 2024年03月25日 的回复
Thank you for staying with us and for the good review.

8/10 还可以

Colette

2024 年 3 月入住 1 晚
Brandi - Assistant Manager 于 2024年04月17日 的回复
Thank you for the 4 out of 5. We value your business.

2/10 糟糕

Renee，Las Vegas

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Jacuzzi closed even though i called first to confirm it would be open before booking. Room only cleaned when i requested and beds weren't touched. Only towels changed and garbage taken away. Rude staff upon check in when i confirmed first floor, but was given second due to sellout the next day. She told me i could go to another hotel.
2024 年 3 月入住 4 晚
Brandi - Assistant Manager 于 2024年03月25日 的回复
Thank you for bringing this to our attention. Our ground level rooms are the first ones to get rented and our housekeepers only clean when our guest have requested room service, if personal stuff is on the beds they are instructed not to touch them. We do apologize for any inconviences you may have had during your stay!

10/10 超赞

Lauren

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Staff at the Benson Quality Inn is the absolute best!! They go above and beyond to make you feel not only welcome, but like family. I give it 10 stars!!
2024 年 3 月入住 1 晚
Brandi - Assistant Manager 于 2024年03月25日 的回复
Thank you so much! We are happy to hear that you enjoyed your stay with us.

2/10 糟糕

Kaifeng

不满意：清洁度
2024 年 3 月入住 1 晚
Brandi - Assistant Manager 于 2024年03月25日 的回复
Thank you for choosing to stay with us.

4/10 很差

Kay

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Pool was closed. Door was difficult. Deck furniture was dated. Bathroom was 1970’s style. Shower head was broken and sprayed everywhere except where it was meant to spray.
2024 年 2 月入住 1 晚
Brandi - Assistant Manager 于 2024年03月3日 的回复
Thank you for sharing your recent stay with the travel communituy. We thank you for your feed back as well for this helps us to consistently improve where needed!

8/10 还可以

Debbie

2024 年 2 月入住 1 晚
Brandi - Assistant Manager 于 2024年03月25日 的回复
Thank you for the 4 out of 5 and for choosing to stay with us.

8/10 还可以

Cathy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean hotel! Normal hotel breakfast. Nice staff. I feel like this as well as other hotels in area are overpriced. I think they capitalize on people driving through and having to stay overnight.
2024 年 2 月入住 1 晚
Brandi - Assistant Manager 于 2024年03月3日 的回复
Here at the Quality Inn we capaitalize on superior hospitality and cleanliness. We are also so happy you enjoyed your stay with us.

4/10 很差

Brian

不满意：住宿条件和设施
HVAC unit unable to turn off heat. Remote control for TV did not work. Guests smoke outside our door. Plumbing old in need of upgrades.
2024 年 2 月入住 1 晚
Brandi 于 2024年02月22日 的回复
Thank you for staying with us and for your feed back. Your feed back helps us to consistently improve where needed!

8/10 还可以

Joyce

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Brandi 于 2024年02月22日 的回复
Thank you for staying with us and for the 4out of 5.

10/10 超赞

Graham

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay for our first night on the road. Easy check in and friendly staff. Bed was a bit springy, but everything else was great. Safe and quiet was a plus and very convenient from HWY. Thank you QI team for your hospitality!
2024 年 2 月入住 1 晚
Brandi 于 2024年02月22日 的回复
You are so welcome! Safe travels to you from all of us here at the Quality Inn.

2/10 糟糕

La Donna

与配偶出行
Not as advertised. Hot tub not in service and had not been for a long time. Abandoned buildings all around the hotel. Very noisy, freeway on one side train tracks on other. Large cracks in wall. Would not recommend at all. Expedia needs do do a better job on the hotels they offer and post all reviews not just the ones they like. Out of the three hotels we booked only one was acceptable. This hotel is very over priced for what it is.
2024 年 2 月入住 1 晚
Brandi 于 2024年02月22日 的回复
We want to thank you for giving us a try and for taking the time to share your stay with the travel community. We are so sorry you were not happy with your stay. Safe travels to you!

10/10 超赞

Gloria

满意：住宿条件和设施，服务设施
Nice
2024 年 2 月入住 2 晚
Brandi 于 2024年02月22日 的回复
Thank you so much for staying with us!

8/10 还可以

Karen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 3 晚
Brandi 于 2024年02月22日 的回复
Thank you for staying with us and for the 8 out of 10!

6/10 一般

Beatriz

商务旅客
满意：员工和服务
2024 年 2 月入住 1 晚
Brandi - Assistant manager 于 2024年02月5日 的回复
Thank you for choosing to stay with and for the 6 out of 10! We appreciate your business.

10/10 超赞

Durell

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
Thank you so much for the 10 out of 10!

10/10 超赞

Joseph

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
Thank you for staying with us!

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice property in Benson
Booked this property for a member of my staff, and she reported that everything was lovely! Good customer service by hotel staff, smooth check-in & check-out processes, and comfortable accommodations!
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
We are happy she enjoyed her stay here. Thank you for the feedback.

6/10 一般

Scot

商务旅客
满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
Mediocre Visit
The staff was great, they went out of their way to get me checked in during a very busy time of the year. I stayed 2 nights in different rooms and both rooms were nice but they need attention. The AC units are extremely dirty. I had to use the heater and the smell that came out was really bad. Any filtration on these units need to be thoroughly cleaned . The beds are past due for a refresh. And the next time a trucker parks his rig near the hotel overnight, make sure he is far enough away that the refrigeration unit on the trailer can't be heard running all night long!
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
Thank you for sharing your resent stay with us. We are in the process of replacing are beds and are working on our ac/heater units. Thank you for bringing this to our attention. Come back and stay with us for we value your business!

10/10 超赞

Amador

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good property
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
Thank you so much! We have a lot of employees that take pride in their work!

8/10 还可以

Matthew

满意：清洁度、员工和服务、服务设施
electricity kept shutting off
2024 年 1 月入住 4 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
Thank you for the feedback. We are so sorry about the electric shutting off. We did fix the problem! Thank you for letting us know!

10/10 超赞

glenn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quality stay
Overall it was a good stay. The service was great!
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
Thank you for your kind words. We appreciate your business!

10/10 超赞

dejuan，El paso

满意：清洁度、员工和服务、住宿条件和设施
Felt safe wasn't a bunch of people standing around the hotel. Staff was really friendly too
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
Thank you for the good review. We are happy to know you felt safe!

8/10 还可以

Tamara

2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年03月25日 的回复
Thank you for staying with us!

10/10 超赞

Alvin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is very outdated but was very clean. The staff was awesome.
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
Thank you for the wonderful review! Come back and see us!

8/10 还可以

Duane

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
Thank you for the 4 out of 5! We value your business!

10/10 超赞

Jesse

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
Yay! 10 out of 10! Thank you so much!

10/10 超赞

Wayne

2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
Thank you for the 5 out of 5!

10/10 超赞

Rosario，Exeter

Quick check in. Breakfast scrambled eggs, waffles, juice, cereals and a few other items. Would stay here again
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年02月5日 的回复
We would love to have you stay again! Thank you for the 5 out of 5 and for your kind words!

4/10 很差

Abraham

不满意：住宿条件和设施，清洁度
Bed uncomfortable. Towels moldy. Room very cold, heating unit noisy. Shower needs upkeep.
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年01月18日 的回复
We are so sorry to hear that you were not happy with your stay. Your feedback will help us to continue to improve where needed! Thank you so much!

8/10 还可以

brian

商务旅客
满意：服务设施
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年01月18日 的回复
Thank you for the 4 out of 5 and for choosing to stay with us.

4/10 很差

Steven

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年01月18日 的回复
We appreicate your business.

10/10 超赞

Anthony

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Above Expectations
Everything was perfect. The staff was friendly. The room was well maintained and immaculate.
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年01月18日 的回复
Thank you for the wonderfull review and for staying with us. Come back and see us!

2/10 糟糕

Jim

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚
Brandi - Assistant Manager 于 2024年01月18日 的回复
Thank you for staying with us. We would love to know how we can get 5 out of 5.

10/10 超赞

Stephanie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Brandi - Assistant Manager 于 2024年01月10日 的回复
Thank you for choosing to stay with us and for the 10 out of 10!