"The location is excellent, right in the center of the Riverwalk, which is very convenient, but the service was terrible. I booked a room with two beds, but they gave me a room with only one king-size bed. We stayed for three nights, and on the first night, the water pressure was extremely low, making it almost impossible to shower. We reported the issue to customer service the next day, but the repair attempt was ineffective. We reported the problem again that evening, and only after making three phone calls after midnight did they finally address the issue. Although the water pressure improved slightly, it was still not satisfactory. We requested to change rooms, but they said all rooms were full, even though I clearly saw many available rooms on their online platform. I am a loyal Hyatt customer, and this experience was truly disappointing!"
改變主意預訂可免費取消的酒店
精挑細選搜尋全球近百萬間住宿
