「Our visit to the NICI in Lymington came after a family bereavement and we were so incredibly lucky to meet Wendy from the NICI reception / conceirge team who gave us such a warm and compassionate welcome. By the end of our stay we were completely transformed and any issues that arose during our stay were resolved very quickly. We look forward to our next stay」
「Very underwhelmed by our stay. We had room 122 for 4 nights. Bed was terrible - old and sunken, really uncomfortable. Battled spiders nightly. The worst was the shower - understanding that the hotel is really old and plumbing is tricky- we had zero water pressure unless the water was scorching hot. Like burn your skin hot. We notified the front desk but that was as far as it went. Thankfully the weather wasn’t hot - no fans or much air circulation with the small windows.
The staff was friendly,...