4/10 很差
Andy
与配偶出行
2024年05月4日
满意:清洁度
不满意:员工和服务
To be honest, I was kinda disappointed. I’ve been to this hotel a couple years ago and their service went down a lot. First impression was bad. Got over there, the doorman nor the bellmen offered to help us with bags. The doorman was smoking and on his phone didn’t even bother to look at us. Room was not ready at 5pm when we got there. We had to wait until 6 smth just to get in. The pool was crowded and full of kids, small and was taking swimming classes. To be fair, the only nice persons were the front desk agents I interacted with. Room was nice, nothing to say about that, so was the executive lounge. It’s a shame a beautiful hotel like this can manage to get professional staff only at the reception. Wouldn’t go there again. Way better options around Bucharest.
Andy
2024 年 4 月入住 1 晚