2/10 很差
Matthew
親子同遊
2024年5月19日
不滿：整潔度、職員與服務、設施服務和住宿狀況
We checked into the property and as soon as we walked in noticed the AC ws was not working so i went back and told the front desk and she said she would get maintenance to come look at it and said if they were not in she would put usbin another room. We no one came and she didn't upgrade so we had to crack the door and the window in the room to get air flow.
Morning comes and i go back and tell the front that no one came and now the toile has ran off and on all night and the bed sheets smelled bad. She said she look at maintenance there. We had to leave cuz we had tickets to Knott's Berry Farm and I asked her to have the manager call me he did not come until 11:00 so I said I would be waiting for his phone call. Well as you can expect there was no phone call we get back about 6:00 at night and they did fix the AC but the toilet still was leaking. They didn't change the bedding and there was no one on staff that could do it at that time. They brought us the sheets so we can do it ourselves. We checked out the next morning and I asked for the managers phone number and she didn't have it all she gave me was an email and said that the manager knew about the situation and would get back with us well here we are a week later when I get this review and nothing has even happened. Needless to say we won't be back at this property. Very poor management and customer service.
Matthew
於 2024 年 5 月住了 2 晚