2/10 Terrible
Zoe D.
5 Jun 2024
Disliked: Cleanliness
OLD, DATED, BADLY MANAGED AND NOT AS DESCRIBED.
Firstly, the villa is in a great location and in a beautiful Golf resort. IT ENDS THERE!
Whatever I’m about to say, the owner will retaliate no doubt, as I tried to sort this out with her personally and did not want to leave a bad review. However, our holiday was ruined.
On the day of arrival, she messaged me saying I had not filled out a booking form or paid the final amount. I informed her I had never received a booking form, nor a final payment reminder. She said that other customers had also complained that booking forms never attached properly to her emails. So I paid the final amount and told her how many adults and children would be staying. When we arrived at 4pm, there were steep narrow stairs leading down to two bedrooms. One bedroom had a queen bed, the other had two small single beds. There was no made up bed for our 3rd child, fair enough as it was a sofa bed, but no bed linen in sight. I had to phone a number I found in a book in the kitchen, and ask a lady where the bedding was. It turned out to be underneath the queen bed. We had to lift this bed up and rummage through lots of haphazard bedding. Then I made the sofa up as a bed and as I did, crumbs fell out all over the floor. I could only find a flat sheet and a single duvet so nothing fitted the dirty sofa and when my son slept on it there were uncomfortable gaps where it doesn’t fold out properly. Disgraceful.
The bathrooms are old, dated and dirty with cracked tiles. I hope I can attach photos!
Zoe D.
Stayed 6 nights in May 2024