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关于瑟里纳美洲贝斯特维佑酒店的点评

2 out of 5
瑟里纳美洲贝斯特维佑酒店
1421 State Route 703, Celina, OH

点评

7.6

还可以

10 分 - 超赞。61 条好评,共有 249 条点评" "
8 分 - 还可以。111 条好评,共有 249 条点评" "
6 分 - 一般。35 条好评,共有 249 条点评" "
4 分 - 很差。29 条好评,共有 249 条点评" "
2 分 - 糟糕。13 条好评,共有 249 条点评" "

7.6/10

清洁度

8.4/10

员工和服务

7.2/10

服务设施

7.2/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

Laurie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful stay!
2024 年 4 月入住 1 晚
Manager 于 2024年04月16日 的回复
Dear Guest,We thank you for taking your time to write us a review. Our staff appreciates all the feedback we recieve. We hope to see you in the near future. Thank you.

8/10 还可以

Jeffrey,Elyria

满意:清洁度、员工和服务、住宿条件和设施
The room was clean and the bed was comfortable. The shower was good. Parking is a bit wonky but it works.
2024 年 4 月入住 1 晚
Manager 于 2024年04月17日 的回复
Thank you for sharing your feedback! We're glad to hear that you found our rooms clean and comfortable, and that you enjoyed the quality of our showers. We hope to welcome you back again soon for another pleasant stay!

10/10 超赞

Laurie

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Outstanding hospitality!!
2024 年 4 月入住 1 晚
Manager 于 2024年04月16日 的回复
Dear Guest, Thanks for taking your time to write this review. We appreciate all the feedback we receive. We hope to accommodate you in the future. Thank you.

10/10 超赞

charles

满意:服务设施,清洁度
Friendly and helpful
2024 年 4 月入住 1 晚
Manager 于 2024年04月17日 的回复
We're delighted to hear that you found our staff friendly and helpful! Providing excellent service is our top priority, and we're thrilled that we could make your stay enjoyable. Thank you for choosing to stay with us, and we hope to welcome you back soon!

8/10 还可以

Apryl

满意:员工和服务,清洁度
The property is overdue for updates but otherwise nice.
2024 年 2 月入住 1 晚
Manager 于 2024年03月19日 的回复
Dear Guest,Thank you for your feedback. We appreciate your positive comments about our property. We are constantly striving to improve our facilities and services, and your input is valuable to us. We hope to have the opportunity to welcome you back in the future to showcase our improvements. Thank you for choosing us for your stay.

10/10 超赞

allie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Manager 于 2024年03月19日 的回复
Dear Guest,We thank your for writing this review. We appreciate all the feedback we receive. We hope to welcome you back in the future.

10/10 超赞

Jason

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean. Faye and Paige did great. Very good size room. Everything I needed for the night.
2024 年 1 月入住 1 晚
Manager 于 2024年03月19日 的回复
Dear Guest,Thank you for your kind words! We are delighted to hear that you found our establishment clean and that Faye and Paige provided excellent service. It's wonderful to know that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 超赞

Sherry

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything
2023 年 10 月入住 2 晚

8/10 还可以

David

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

TRISHA

2023 年 10 月入住 4 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

8/10 还可以

Ryan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The lake view was priceless had a great stay, would stay again
2023 年 10 月入住 1 晚

10/10 超赞

mike

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Thumbs up!
Nice, friendly atmosphere. Clean, neat and affordable.
2023 年 10 月入住 1 晚

8/10 还可以

John

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

8/10 还可以

Richard

与家人出行
You get what you pay for this place is fare. But the address is wrong in Expedia it is on marketplace east. gps will take you to marina on the other end of the lake.
2023 年 9 月入住 2 晚

10/10 超赞

Leon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was great! The rooms were in great shape!
2023 年 8 月入住 4 晚

10/10 超赞

Bruce

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good for the price.
2023 年 9 月入住 1 晚
Manager 于 2023年09月12日 的回复
Dear Guest,Thank you for taking your time to write us a review. We appreciate all the feedback we receive. We are pleased you enjoyed your stay. We hope to see you again in the future! Thank you.

8/10 还可以

真实旅客

满意:客房舒适度,员工和服务
The hotel is older and shows it. It met our needs but nothing spectacular.
2023 年 8 月入住 1 晚
Manager 于 2023年09月12日 的回复
Dear Guest,Thank you for taking your time to write us a review. We appreciate all the feedback we receive. We hope to see you again in the future! Thank you.

10/10 超赞

Douglas

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Very clean and newly remodeled
2023 年 9 月入住 1 晚
Manager 于 2023年09月12日 的回复
Dear Guest,Thank you for taking your time to write us a review. We appreciate all the feedback we receive. We are pleased you enjoyed your stay. We hope to see you again in the future! Thank you.

2/10 糟糕

真实旅客

团体旅客
Terrible check in
There was 6 of us couples checking in, it took over an hour and we had all reserved rooms.
2023 年 8 月入住 1 晚
Guest Relations 于 2023年09月1日 的回复
Thank you for taking the time to share your thoughts with us. We apologize for the long wait, as the summertime can be very busy at the front desk. Usually, our team is up to speed. We will be sure to share your feedback with them for review and improvement. Please book another stay with us, so we can show you a better experience.

6/10 一般

Lee Ann

团体旅客
不满意:员工和服务
Check in was terrible. Requested handicap 1st floor non smoking. They had me in 2nd floor smoking non handicap 😡
2023 年 8 月入住 1 晚
Manager 于 2023年09月12日 的回复
Dear Guest,I'm sincerely sorry for the inconvenience you experienced during check-in. This is not the level of service we strive for. Your feedback is invaluable, and we're committed to making improvements. We hope for the chance to provide you with a seamless stay in the future.

10/10 超赞

Lori

满意:住宿条件和设施,员工和服务
2023 年 8 月入住 1 晚
Manager 于 2023年09月12日 的回复
Dear Guest,Thank you for taking your time to write us a review. We appreciate all the feedback we receive. We are pleased you enjoyed your stay. We hope to see you again in the future! Thank you.

10/10 超赞

Doug

2023 年 8 月入住 1 晚
Manager 于 2023年09月12日 的回复
Dear Guest,Thank you for taking your time to write us a review. We appreciate all the feedback we receive. We are pleased you enjoyed your stay. We hope to see you again in the future! Thank you.

6/10 一般

John,Durham

带宠物出行
满意:清洁度、员工和服务、住宿条件和设施
It is a really location, away from interstates, and in a rather nice small town. The lakefront location is a major attraction for me.
2023 年 7 月入住 1 晚
Manager 于 2023年08月7日 的回复
Dear Guest,Thank you for taking your time to write a review. We appreciate all the feedback we receive. Hope to see you again in the future. Thank you!

8/10 还可以

Aaron

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Service at the counter was professional no complaints at all. Our room was clean and seemed to be well taken care of. The only issue I had was the ramp in the back where my room was had been blocked. If i had not been accompanied by a friend I wouldn't have been able to get up onto the sidewalk to enter my room. There was a van parked right next to the ramp as there was a parking spot there but no room to use the ramp.
2023 年 7 月入住 1 晚
Manager 于 2023年08月7日 的回复
Dear Guest,Thank you for taking your time to write a review. We appreciate all the feedback we receive. We apologize for any inconveniences you had during your stay. Thank you again for your feedback.

8/10 还可以

Michael

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Loved the staff. Very, very nice. So helpful.
2023 年 7 月入住 1 晚
Manager 于 2023年08月7日 的回复
Dear Guest,Thank you for taking your time to write us a review. We appreciate all the feedback we receive. We are pleased you enjoyed your stay. We hope to see you again in the future! Thank you.

6/10 一般

Kelly

不满意:清洁度、住宿条件和设施、客房舒适度
Filthy
Room was outdated and FILTHY! Even had cobwebs in the bathroom.
2023 年 5 月入住 1 晚
Manager 于 2023年08月7日 的回复
Dear Guest,I'm sorry to hear about your disappointing experience during your recent stay at our hotel. We deeply value feedback from our guests, as it helps us identify areas where we can improve. Please accept our sincerest apologies for the condition of your room not meeting our usual standards. Thank you.

2/10 糟糕

Luke

与配偶出行
不满意:住宿条件和设施,清洁度
Room smelled like indian food. Almost intolerable
2023 年 5 月入住 1 晚
Manager 于 2023年05月22日 的回复
Dear Guest,Thank you for taking your time to write us a review. We apologize for any inconveniences you had during your stay. Next time we will make sure your stay is as you had hoped for it to be. Thank you.

2/10 糟糕

Jennifer

带宠物出行, 与配偶出行
不满意:住宿条件和设施,清洁度
We rented a room with a jacuzzi tub and right when you walked in the room there was a terrible smell, I'm guessing mold but I'm no expert.
Manager 于 2023年05月8日 的回复
Dear Guest, Thanks for writing us a review. We understand that you had issues with unlocking the door but it is just a common inconvenience that guests have and it is just a simple battery change thats required. The staff resolved the issue quickly. Also if you had a pet in the room you need to tell us at the front desk as we have a pet charge of 10 a night per pet. The pet that was present in the room was also not registered at the front desk, as a result you were charged the pet fee. We have had no negative reviews on the jacuzzi room and it is a room many returning guests favor over any other room. If you had an issue with the scent inside the room you should have addressed the issue the day of checkin in the front desk so we could have given you some sort of compensation. But after checkout we unfortunately cannot give any sort of refund back. The rooms are all maintained daily and in a cleanly manner by our housekeepers. We hope the next time you are around the experience would be as you expected of it.

8/10 还可以

Johnathan

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great view possible on the lake facing side upper rooms. Room had nearly everything I needed. The room was definitely clean but some chemical they use has a VERY strong odor, I had to run a hot shower for a while to make the odor non-intrusive. No USB outlets for charging devices, but TV had one which worked to keep my phone from dropping charge. Overall good experience, staff is very friendly and helpful.
2023 年 4 月入住 1 晚
Manager 于 2023年05月18日 的回复
Dear Guest,Thank you for taking your time to write a review. We appreciate all the feedback we receive. Hope to see you again in the future. Thank you!

10/10 超赞

Krista

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚
Manager 于 2023年05月18日 的回复
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back in the future.

8/10 还可以

Krista

2023 年 4 月入住 1 晚
Manager 于 2023年05月18日 的回复
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall good place to stay
Friendly person running desk, decent room overall, good parking, good location, good breakfast with waffle maker but no eggs or sausage
2023 年 3 月入住 1 晚
Manager 于 2023年04月11日 的回复
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚
Manager 于 2023年04月11日 的回复
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back in the future.

6/10 一般

Teresa

满意:员工和服务
2023 年 2 月入住 1 晚
Manager 于 2023年04月11日 的回复
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 超赞

judy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice room clean thanks to faye.Will be back
2023 年 2 月入住 1 晚

10/10 超赞

zhoucheng,Ajax

商务旅客
满意:员工和服务、服务设施、住宿条件和设施
kindly staff, clean room and quit area.
2022 年 12 月入住 2 晚

10/10 超赞

Elizabeth

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff. Clean Hotel, clean, cute rooms. Beds comfortable. Easy access to hotel and to surrounding dining. Close to highway.
2022 年 10 月入住 1 晚

10/10 超赞

Jerry

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved the location. View of the lake. Walking distance to Moose Lodge.
2022 年 10 月入住 1 晚

10/10 超赞

Johannes

Good experience, friendly staff!
2022 年 10 月入住 1 晚

10/10 超赞

Raella

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was nice and clean. The price for the room was great. Loved being across the street from the lake.
2022 年 9 月入住 1 晚

4/10 很差

Kelly

团体旅客
满意:员工和服务
不满意:住宿条件和设施,清洁度
The gentleman that checked me in was great but after that I walked into the room it smelled like urine, spider egg sacks all around both windows and a huge spider on the ceiling in the bedroom, there a dogs chew toy under the bed, and the toilet had BM stains in it
2022 年 9 月入住 1 晚
Guest Relations 于 2022年09月22日 的回复
Dear Kelly,Though we are pleased to hear that you enjoyed our friendly staff, we're distressed to learn that other areas of your stay fell below your expectations. What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our apology for our shortcomings and know we will give our rooms the care they deserve. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to determine how we can do better. In the future, we hope you give us another chance to change your perceptions; we know we can impress you.

8/10 还可以

Sarah

满意:员工和服务、服务设施、住宿条件和设施
2022 年 9 月入住 3 晚

10/10 超赞

Marvin

团体旅客
满意:员工和服务、服务设施、住宿条件和设施
My room was ready and clean. Thanks
2022 年 9 月入住 1 晚

6/10 一般

John

满意:员工和服务
2022 年 8 月入住 1 晚

2/10 糟糕

Adam

不满意:住宿条件和设施,清洁度
2022 年 8 月入住 1 晚

4/10 很差

Deborah

团体旅客
满意:客房舒适度,员工和服务
不满意:住宿条件和设施,清洁度
Clean up
We were put in a smoking room, it was filthy. Sun shining on the pictures on the wall all spotty, coffee or something had dried on the wall. Dirty wash cloth hanging on top of shower curtain ( hard as a rock). Some type of dried on food stuck in mirror. Told management about this. We stayed here last year 2021 and did not have this experience. I did not ask for smoking room.
2022 年 8 月入住 1 晚
Manager 于 2022年08月9日 的回复
Dear Guest, Thank you for taking your time to write us a review. We appreciate all the feedback we receive. We apologize for the inconvenience you had with your stay, and will take this into consideration as soon as we can with our staff. Thank you and have a great day!

6/10 一般

Dj

与家人出行
满意:员工和服务
不满意:清洁度
The first room wasn’t very clean. But the hotel staff quickly changed our rooms and the second room was much cleaner. Overall it isn’t the greatest of rooms but for a night traveling through it worked.
2022 年 8 月入住 1 晚
Manager 于 2022年08月9日 的回复
Dear Guest, Thank you for taking your time to write us a review. We appreciate all the feedback we receive. We apologize for the inconvenience you had with your stay. Thank you and have a great day!

8/10 还可以

David

团体旅客
满意:员工和服务
The property is conveniently located. It is an older property, but it is clean. I would consider staying there again.
2022 年 7 月入住 1 晚
Manager 于 2022年08月9日 的回复
Dear guest, Thank you for taking your time to write us a review. We appreciate all the feedback we receive. We look forward seeing you again in the near future. Thank you and have a great day!

8/10 还可以

dennis

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is clean and quiet
2022 年 7 月入住 4 晚
Manager 于 2022年08月9日 的回复
Dear guest, We appreciate you taking your time to write us a review. Our staff takes pride in our guests feedback. We look forward seeing you again in the future. Thank you and have a good day!