Jacksonville Centennial Hall Hotels

"Our room was so nasty we left and drove home. Mold, stained carpet and the smell on the whole third floor was musty. The front desk told me they knew that room was in terrible shape. "

"Clean room and good breakfast Ms Tina was so helpful and sweet"

"The hotel is going through some upgrades, but I don't believe they have completed the work. The rooms have been upgraded, however I am not terribly impressed. Good size rooms, but too stark and sterile. Scale of furniture is off for size of room. They could also use some area rugs to warm up the otherwise sterile feeling. Looks like it was designed on a dime. Staff was polite and helpful. I had prepaid my room but they charged me twice and held $700 on my debit card for over 5 days which is not cool. Area was convenient for my reasons to be there, but there is nothing going on at night. It's a little depressing."

"Great."

"Terrible experience. Southbank Hotel was under construction, after being bought out by Marriott. This was not disclosed to me by hotels.com or Marriot when I made reservation. When I say under construction, I don’t mean slight construction I mean, heavy construction, and total remodel. The carpets were filthy. The hotel was understaffed in the housekeeping department so if you wanted a refresh of your room or total clean, you had to ask for it at the front desk. We had to wait on towels two days. I would say the only decent place in the hotel was the bar lounge area. On our second night there at 1:30 in the morning the fire alarm goes off so evacuation was needed. The person at the front desk told us if the fire alarm goes off again don’t worry we have the engineer here to turn it off immediately. We were outside for almost an hour. He also told us that this had happened several times. Speaking of staff most were nice and tried to be accommodating. This by far is the worst experience we’ve had with a hotel and especially a Marriott hotel."

"Parking inadequate bathroom lacked towel racks. Bfst adequate not great."

"Very clean room n spacious. Staff was friendly. Loved it"

"Please, demolish that disgusting place! Stop selling that dump on Expedia—it’s full of people loitering about and looks absolutely dreadful. The hallways reek of urine. It was abysmal; we left instantly—we didn't even make it to the room—and we really needed to sleep after a long journey. And, of course, we lost our money—money that you should be refunding to us!"

"The size of the house was great, the kitchen and bathroom were beautiful and the house has a wonderful front porch. The king size bed was very comfortable! The accuracy of the listing? The listing stated there was a dishwasher, shampoo and hair dryer, soap, kitchen ware and it slept 6. Nothing on the listing was there. If there had been six people traveling with me they would have had to sleep on the two couches. No additional linens or blankets, 3 forks, 3 knives and one spoon. If you plan to stay here, plan on packing everything you need including cookware! Very disappointing stay!"