外觀

芝加哥米德威機場萬怡酒店的評價

3 out of 5
芝加哥米德威機場萬怡酒店
6610 S Cicero Ave, Chicago, IL

評價

8.0

很好

10 分評分,優異;1004 則評價中有 435 則" "
8 分評分,不錯;1004 則評價中有 317 則" "
6 分評分,一般;1004 則評價中有 121 則" "
4 分評分,欠佳;1004 則評價中有 60 則" "
2 分評分,很差;1004 則評價中有 71 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

7.4/10 

設施服務

8.2/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

Lena D.

讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was comfortable however, I thought the accessible room would have a walk in shower.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月22日的回應
Lena,Thank you for sharing your feedback. The team at Courtyard by Marriott Chicago Midway Airport is glad you found the room comfortable. We appreciate your input regarding the accessible room, as it helps us improve our service and facilities. We look forward to the opportunity to host you again in the future.

10/10 優異

Joel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Paying for parking
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月12日的回應
Joel, we're glad you chose to stay at Courtyard by Marriott Chicago Midway Airport. It sounds like you had comments about the parking arrangements; a necessary measure to ensure ample space and security for all our valued guests. We hope this didn't tarnish your overall visit and we look forward to having you back with us.

10/10 優異

Candace

We always stay here when we’re flying out of midway.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月29日的回應
Candace, it's wonderful to hear that Courtyard by Marriott Chicago Midway Airport is your go-to location when you have a flight. We truly appreciate your loyalty and look forward to welcoming you back for your next trip. Safe travels!

8/10 不錯

Ashley

讚好:整潔度、職員與服務和住宿狀況
The hotel was very clean and staff was pleasant. Wish there was continental breakfast as stated on Expedia
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月19日的回應
Ashley, thank you for highlighting our clean premises and congenial team members. However, we understand your preference for a continental breakfast and we're working on aligning our services with the information on booking platforms. We at Courtyard by Marriott Chicago Midway Airport value your feedback and ook forward to sharing an even better experience with you soon!

6/10 一般

Mary Jo

多人同遊
Major issues with check-in as the room cards issued did not work. After a flight and travel activities, i just want to relax. Not to be as I had to walk from the furthest part of the hotel back to the desk, I wasn't impressed, to say the least. After being questioned about what i had tried to get in, it was a touch card lock for heaven’s sake! I was issued two new keys. Didn’t work a second time after my long hike back. Fortunately the manager was shortly behind me to make sure I could get in. Her card worked perfectly. Maintenance had to reprogram the lock. For my trouble and frustration, the front desk offered what looked like two free appetizer coupons to the attached restaurant. No, it required me to buy an entree to get the appetizer. Gee, thanks. I gave the hotel just an average rating as it just wasn't as crisp and nice as similar courtyard stays I’ve had recently. It was a bit worn and as a guest, I felt the whole experience was just ok. Might try other nearby properties next time.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月19日的回應
Mary Jo, your feedback is highly appreciated. It's disappointing to hear that you faced challenges with the room key upon arrival, which understandably can cause unnecessary stress after a long trip. Your experience doesn't meet the service standards we strive for. In order to improve, your noted observations about the condition of the hotel have been noted and will be considered. The coupon issue has been shared with our team to review the offers in the future more comprehensively. We earnestly hope that you will reconsider and provide us with the opportunity to serve you better in the future. We remain committed to ensuring a better experience during your next visit.

10/10 優異

Demetrius

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月7日的回應
Demetrius, it's wonderful to see your high rating for Courtyard by Marriott Chicago Midway Airport! We're thrilled you had a positive experience and look forward to the opportunity to serve you again. Safe travels till then!

8/10 不錯

Katie (Hartland)

家人同遊
讚好:職員與服務
Pillows are hard and flat. Hair on the bathroom floor. Wear and tear throughout especially the elevators. Wonderful staff, though.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月29日的回應
Katie, thank you for bringing to light your concerns. We regret that aspects of your room fell short of exemplary, especially regarding cleanliness and maintenance. Your praise for our devoted team members is appreciated, and we assure you that feedback like yours will be used to improve future guest experiences at Courtyard by Marriott Chicago Midway Airport. We hope to welcome you again for a more satisfying stay.

10/10 優異

Christopher

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月22日的回應
Christopher, thank you for your high rating of Courtyard by Marriott Chicago Midway Airport. We're thrilled to know your stay was enjoyable and we anxiously await your next visit. Safe travels until then.

10/10 優異

Stephanie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月20日的回應
Stephanie, it brings us joy to know you thoroughly enjoyed your stay at Courtyard by Marriott Chicago Midway Airport. We genuinely hope to have the opportunity to welcome you back for another stellar experience. Thank you for sharing your rating with us on Expedia!

2/10 很差

Aegis

於 2024 年 1 月住了 21 晚
Customer Service 於 2024年2月18日的回應
We appreciate your feedback, Aegis.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 優異

Steven

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月11日的回應
Thank you for the fantastic rating, Steven!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard by Marriott Chicago Midway Airport! We can't wait to see you again soon.

8/10 不錯

Shalonda

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The rooms could use some upgrades , larger TV and color scheme. Front desk reps were very helpful and polite
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月8日的回應
Shalonda, it's uplifting to hear that you found our front desk team members helpful and polite. Your feedback regarding the room amenities is invaluable to us. We hope for the opportunity to serve you better in the future, offering a more enhanced room experience.

10/10 優異

Richard

讚好:整潔度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月2日的回應
Thanks for the outstanding rating, Richard!We're delighted your time at Courtyard by Marriott Chicago Midway Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

2/10 很差

Aegis

於 2024 年 1 月住了 22 晚
Customer Service 於 2024年1月28日的回應
We appreciate you taking the time to share your feedback, Aegis.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 不錯

Crey

商務旅客
讚好:整潔度、職員與服務和設施服務
Staff was great
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月26日的回應
Crey, it's heartening to read your recognition of our team members at Courtyard by Marriott Chicago Midway Airport. Thanks for taking the time out to share your experience. We hope to see you back soon!

8/10 不錯

Brittany

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月24日的回應
Brittany, thank you so much for choosing Courtyard by Marriott Chicago Midway Airport for your stay. We're grateful for your positive rating and invite you to return whenever you're in the area. Your continued patronage is very much appreciated.

10/10 優異

Karen

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月23日的回應
Karen, it's wonderful to see your perfect rating of Courtyard by Marriott Chicago Midway Airport. It appears your stay was enjoyable and met your expectations, which delights us. We appreciate you choosing our hotel and we look forward to hosting your future visits to Chicago.

2/10 很差

Matthew

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月21日的回應
We appreciate the feedback, Matthew.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

6/10 一般

Jonathan

Horrible television
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月15日的回應
Jonathan, we regret that you faced some concerns with the television in your room. Making sure all amenities are up to standard is crucial to us, and we appreciate that you brought this to our attention. We assure you that we will look into this matter and take the necessary steps to enhance our guest experience. We hope to have the opportunity to welcome you back again.

10/10 優異

Lavita

讚好:整潔度、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Customer Service 於 2024年1月13日的回應
Thank you for sharing your perfect rating with us, Lavita!It's wonderful to see how much you appreciated your time at Courtyard by Marriott Chicago Midway Airport! We want everyone to feel right at home at Courtyard by Marriott Chicago Midway Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4/10 欠佳

Aegis

於 2023 年 12 月住了 21 晚
Customer Service 於 2023年12月26日的回應
We appreciate you sharing your concerns with us, Aegis.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

2/10 很差

Aegis

於 2023 年 12 月住了 19 晚
Customer Service 於 2023年12月26日的回應
We appreciate your feedback, Aegis.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 一般

David

Customer Service 於 2024年2月8日的回應
Thank you for taking the time to submit this feedback, David.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

4/10 欠佳

Eliahu (Indianapolis)

家人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
We arrive at 6pm on dec-22nd. Receptionist at the front desk was kind of rude and not welcoming, felt like she did us a favor and check us in. Other than that hotel is clean and close to Chicago MIdway airport 5 minutes away with traffic. Plenty restaurants around and Friday’s is just next door.
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月24日的回應
Eliahu, thank you for sharing your feedback. It's unfortunate to hear that your interaction with the reception didn't quite meet your expectations. We continually strive to ensure all our guests feel welcomed and appreciated. It's nice to know that you found the cleanliness satisfactory and appreciated our proximity to the airport and local eateries. We hope we can earn a better impression on your next visit.

8/10 不錯

Aegis

於 2023 年 12 月住了 11 晚
Customer Service 於 2023年12月23日的回應
Aegis, it's wonderful to see your positive rating for Courtyard by Marriott Chicago Midway Airport. We appreciate your acknowledgement and sincerely hope to welcome you back in the future for another fantastic stay. Safe travels!

8/10 不錯

Michelle

於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月13日的回應
We appreciate your lovely rating, Michelle!The satisfaction of our guests is important to us so we can't wait to see you back again at Courtyard by Marriott Chicago Midway Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 優異

Elizabeth

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月17日的回應
Thank you for the perfect rating, Elizabeth!We are very pleased to hear that you had a wonderful stay at Courtyard by Marriott Chicago Midway Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 一般

Reginald R clarke

於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月29日的回應
Reginald, your feedback is greatly appreciated. We would like to learn what areas may have led to a less than perfect experience for you. We strive to offer exceptional services to our guests and would find your detailed feedback most valuable. Please feel free to share any further comments you may have.

10/10 優異

Melinda

讚好:整潔度、職員與服務、設施服務和住宿狀況
Super friendly staff! Nice lobby. Rooms could use some updating. Pet friendly.
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月7日的回應
Melinda, it's delightful to read that you found our team members at Courtyard by Marriott Chicago Midway Airport to be exceptionally welcoming. We appreciate your remarks about the pleasing aesthetic of our lobby area. Acknowledging your comments about our rooms, please note that we are constantly working on upgrades to enhance our guests' experience. We are also glad our pet-friendly policy added an extra layer of convenience during your stay. We look forward to welcoming you back in the future.

8/10 不錯

Lisa

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay, but it would have been nice to have some free coffee in the lobby
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月7日的回應
Lisa, thank you for your kind words regarding your stay at Courtyard by Marriott Chicago Midway Airport. Your feedback about offering complimentary coffee in the lobby is appreciated, and we're happy to pass it along for consideration. We look forward to serving you again in the future.

10/10 優異

Hillrod John

讚好:整潔度、職員與服務和住宿狀況
No free parking.
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年12月6日的回應
Hillrod, we understand that free parking is a significant aspect of your experience. However, rates and inclusions at the Courtyard by Marriott Chicago Midway Airport are designed to provide an overall value with other amenities such as our location and room quality. We appreciate your understanding and taking the time to review us.

8/10 不錯

Raynesha

讚好:整潔度
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月6日的回應
Raynesha, thank you for taking the time to rate your recent stay at Courtyard by Marriott Chicago Midway Airport. We're pleased to see that you had a good experience. Your feedback is greatly appreciated and we hope to have the opportunity to welcome you back soon.

4/10 欠佳

Aegis

於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月6日的回應
Aegis, although there isn't specific feedback provided, it's regrettable to know that your experience did not meet your expectations. Your views are important and will guide us in making improvements to ensure that our future guests have a more satisfactory stay. We hope to get another opportunity to serve you better.

10/10 優異

Chang gon

於 2023 年 11 月住了 1 晚
Customer Service 於 2023年12月6日的回應
Thanks for the perfect rating, Chang! We can't wait to see you again soon for another amazing experience at Courtyard by Marriott Chicago Midway Airport. Have a great day!

10/10 優異

Ellen (Henderson)

讚好:整潔度、職員與服務和住宿狀況
Check in was efficient. Room is clean and ready for a good night sleep.
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月29日的回應
Ellen, thank you for your positive remarks! It's great to know that the check-in process at Courtyard by Marriott Chicago Midway Airport was smooth and efficient for you. We're glad to hear that your room was in excellent condition, setting you up for a well-rested night. We'll pass on your praises to our team members who will be thrilled to hear of your satisfaction. We look forward to your future visits!

8/10 不錯

Fredrick

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was quiet
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月25日的回應
Fredrick, it's great to hear you enjoyed the tranquil setting of Courtyard by Marriott Chicago Midway Airport. We value your feedback and hope to see you again soon.

10/10 優異

Carol

讚好:整潔度、職員與服務和住宿狀況
We just needed to night to sleep a few hours n this was perfect. No complaints.
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月23日的回應
Carol, we're thrilled to hear Courtyard by Marriott Chicago Midway Airport was able to provide a comfortable and suitable stay for your needs. Thank you for sharing your positive experience. We look forward to welcoming you back in the future.

8/10 不錯

Juanita

於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月21日的回應
Thank you for the 4-star rating, Juanita!It's great your time at Courtyard by Marriott Chicago Midway Airport was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 優異

Jill

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Airport shuttle and check in were easy. My flight got in after midnight, and several airport hotels do not offer check in after midnight. I'm glad I found this hotel! Would stay again.
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月18日的回應
Jill, it's wonderful to hear about your seamless check-in experience and convenient airport shuttle service at Courtyard by Marriott Chicago Midway Airport. We truly appreciate your positive comments and are thrilled that our hotel was able to accommodate you after a late flight. It's always our privilege to serve our guests and it would be our pleasure to welcome you back in the future. Safe travels until then.

6/10 一般

Kirk

於 2023 年 11 月住了 4 晚
Customer Service 於 2023年11月19日的回應
We appreciate the feedback, Kirk.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 很差

Helen

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
My room was not clean not clean towel call front desk and was told that they will call me back never got a return call I called the second time and was put on hold
於 2023 年 11 月住了 2 晚
Customer Service 於 2023年11月17日的回應
Helen, we regret to hear about your experience with housekeeping and the delayed communication. Reassuringly, cleanliness and respectful service are our top priorities. We will certainly evaluate and address the concerns you raised. Thank you for your feedback. We hope you'll afford us another opportunity to provide a superior experience in the future.

10/10 優異

ANGEL

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A solo trip
One night stay on a longer trip.
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月11日的回應
Angel, it's great to hear you chose the Courtyard by Marriott Chicago Midway Airport as a stop on your journey. We trust it offered the perfect respite on your extended trip. Thanks for sharing your experience. We hope to welcome you back soon.

10/10 優異

Jivon

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Customer Service 於 2023年11月1日的回應
Thank you for taking the time to leave this wonderful rating, Jivon! We hope to see you again soon at Courtyard by Marriott Chicago Midway Airport so we can share yet another amazing experience!

10/10 優異

Jenna

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a great time, and any needs we had they were promptly met.
於 2023 年 10 月住了 3 晚
Customer Service 於 2023年10月23日的回應
Jenna, thank you for the positive feedback regarding your stay at the Courtyard by Marriott Chicago Midway Airport. We're pleased to hear that we were able to meet your needs promptly and you had an enjoyable time. We put our guests' satisfaction as our top priority, and your review reaffirms the hard work our team puts in. Look forward to welcoming you back on your next visit!

6/10 一般

Steve

於 2023 年 10 月住了 1 晚
Customer Service 於 2023年11月9日的回應
Steve, your feedback with a neutral rating has been noted. We hope your experience was satisfactory and we're eager to step up our game the next time around. We look forward to offering you our services again and improving upon your overall impression.

6/10 一般

melissa

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The place charges for everything.
於 2023 年 10 月住了 6 晚
Customer Service 於 2023年10月28日的回應
Melissa, it seems you had concerns about the additional charges during your stay. We strive to provide all details regarding any extra costs upfront to ensure there are no surprises for our guests and we apologize for any miscommunication that might have transpired in this regard. Your feedback is important, and rest assured, your comments have been taken into consideration by the management team. Thank you for your understanding.

10/10 優異

Ken

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel close to Airport.
Great facility, close to restaurants and airport. Great service and breakfast which is included with stay.
於 2023 年 10 月住了 2 晚
Customer Service 於 2023年10月17日的回應
Ken, we're thrilled to read that you enjoyed your stay at Courtyard by Marriott Chicago Midway Airport. It's wonderful to hear that our location was convenient for your culinary and travel needs. We're also delighted that our inclusive breakfast and excellent service lived up to your expectations. Thank you for taking the time to share your positive experience. We're looking forward to welcoming you back in the future.

4/10 欠佳

Vismark

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Customer Service 於 2023年10月9日的回應
Vismark, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

6/10 一般

Sharonda

家人同遊
讚好:整潔度和職員與服務
Good location, ok stay
Overall good stay, nice staff. Spent 1-2 hours outside due to fire or something that occurred on an upper floor. The hallways near my room had water running from the ceiling, it smelled stale afterwards. Just could have been a better stay
於 2023 年 9 月住了 2 晚
Customer Service 於 2023年9月21日的回應
Sharonda, we appreciate your constructive feedback. It's wonderful to hear that you found our team members to be pleasant during your time with us. Regarding the unexpected situation that occurred during your visit, we sincerely apologize for any inconvenience. It's not common, and we're thoroughly addressing its aftermath, including the lingering smell and the condition of the hallway. We do wish your stay could have been more seamless and we strive to provide a better experience on your next visit.

2/10 很差

Andrey

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
So dirty, I got allergies I've never experienced before. No hot breakfast. One elevator works out of two. Stinky toilets on the first floor spreading smell all over the place. Second worst hotel in the USA.
於 2023 年 8 月住了 5 晚
Customer Service 於 2023年9月3日的回應
We appreciate the feedback, Andrey.It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.