屋顶露台

关于芝加哥凯悦酒店的点评

4 out of 5
芝加哥凯悦酒店
100 W. Monroe St, Chicago, IL

点评

8.8

超赞

10 分 - 超赞。588 条好评,共有 1005 条点评" "
8 分 - 还可以。259 条好评,共有 1005 条点评" "
6 分 - 一般。89 条好评,共有 1005 条点评" "
4 分 - 很差。34 条好评,共有 1005 条点评" "
2 分 - 糟糕。35 条好评,共有 1005 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Jiayue

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
good
2023 年 11 月入住 1 晚
Customer Service 于 2023年11月29日 的回复
Jiayue, thanks for the brief yet affirming comment regarding your stay at the Hyatt Centric The Loop Chicago. We are pleased to know you found your experience satisfying and look forward to the opportunity to serve you again in the near future.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 1 月入住 3 晚
Customer Service 于 2023年02月11日 的回复
Thanks for the perfect rating!We're pleased to hear that you have fully enjoyed your stay at Hyatt Centric The Loop Chicago, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 一般

ziqi,CHINO HILLS

与配偶出行
满意:员工和服务,清洁度
空调很吵 房间隔音差
2021 年 9 月入住 1 晚
Mary 于 2021年09月20日 的回复
Thank you for choosing Hyatt Centric the Loop. We appreciate your feedback. I will pass this on to all the appropriate teams to avoid this in the future. We look forward to your next stay.

8/10 还可以

Michael James

满意:住宿条件和设施,清洁度
Another room had TV going all night.
2024 年 5 月入住 4 晚

10/10 超赞

Irving

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location in downtown, very convenient. Will consider staying here in the future
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月8日 的回复
Irving, it's wonderful to hear how much you appreciated the prime downtown position of Hyatt Centric The Loop Chicago. We're thrilled you're planning to stay with us again for your future visits. The team is eagerly looking forward to your return.

8/10 还可以

Kamal

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room
2024 年 5 月入住 1 晚

10/10 超赞

Milk

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Love it
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月6日 的回复
Thank you for taking the time to leave this wonderful rating! We hope to see you again soon at Hyatt Centric The Loop Chicago so we can share yet another amazing experience!

8/10 还可以

Justice

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice stay and very clean. Carpets could use some love but it was great. Love the added safety of key activated elevators.
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月4日 的回复
Justice, we're pleased to know you had a nice stay at Hyatt Centric The Loop Chicago and appreciated the cleanliness of our establishment along with the additional measures we've taken for our guest's safety. Your note regarding the carpets has been shared with the relevant teams for further attention. We look forward to welcoming you back for another great stay soon.

10/10 超赞

Sarath

满意:清洁度、员工和服务、住宿条件和设施
Good
2024 年 4 月入住 2 晚
Customer Service 于 2024年05月1日 的回复
Sarath, it's great to know you had a pleasant stay at Hyatt Centric The Loop Chicago. We appreciate your feedback and hope you choose us for your future visits to Chicago.

10/10 超赞

Patricia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Hyatt Centric is a hidden gem in the heart of downtown Chicago. I know I sound like an ad right now but I was very pleased with my stay. They have a cool 3rd floor lounge as well as a chic rooftop lounge. The rooms are nice as well.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
Patricia, your delightful words truly made our day! It's wonderful to hear how much you enjoyed staying at Hyatt Centric The Loop Chicago. The 3rd floor and rooftop lounges were certainly designed with guests like you in mind. We're also thrilled that you found the rooms to your liking. We can't wait to provide another memorable stay for you in the future.

8/10 还可以

Arianna

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hard to find parking areas
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月28日 的回复
Thank you for the 4-star rating, Arianna!It's great your time at Hyatt Centric The Loop Chicago was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 超赞

NAKAKITA

满意:清洁度
2024 年 3 月入住 6 晚
Customer Service 于 2024年04月26日 的回复
Nakakita, thank you for your high-rating review of Hyatt Centric The Loop Chicago. We're delighted your stay was magnificent and hope to welcome you back soon for another superior experience.

8/10 还可以

Sahil

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was good
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月24日 的回复
Sahil, it's fantastic to hear that you had a satisfactory stay at Hyatt Centric The Loop Chicago. We aim to provide the best possible experience, and your positive rating validates that for us. Thank you for choosing us. We'll be eagerly awaiting your next visit!

10/10 超赞

Kelly

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月24日 的回复
Kelly, it's wonderful to hear that you had a stellar experience at Hyatt Centric The Loop Chicago. Our team works diligently to provide a top-notch stay for all our guests, and your high rating indicates we succeeded. We aim to keep this level of service for your future visits. Thank you for choosing us!

10/10 超赞

Jordan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月21日 的回复
Jordan, thank you for choosing the Hyatt Centric The Loop Chicago and sharing your experience. We're glad to know that you had an exceptional stay with us. We strive to provide a great accommodation experience for all guests, and we're pleased to know we exceeded your expectations. We hope to welcome you back in the future!

10/10 超赞

Faetitia

满意:清洁度、员工和服务、住宿条件和设施
Decent hotel! Hotel was clean and comfy, staff were nice, restaurant in hotel was nice convenient had good food and drink selection.
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月17日 的回复
Faetitia, thank you for sharing such a glowing review about the Hyatt Centric The Loop Chicago. It's wonderful to know the cleanliness and comfort of our establishment met your expectations. We're thrilled our friendly team members and the restaurant's variety contributed to your excellent stay. We're very much looking forward to hosting you again in the future.

10/10 超赞

Jessica

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月6日 的回复
Jessica,Thank you for choosing Hyatt Centric The Loop Chicago and for taking the time to share your positive rating. We always strive to make our guests' stay as pleasant and comfortable as possible. We're looking forward to welcoming you back during your next visit to the Windy City.

8/10 还可以

Laura

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Looked nice and was pretty clean, but as a short person with super thick hair, my shower sucked. The shower head was high, and the pressure was low. I also wish there were a couple more towels for the room.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月16日 的回复
Laura, it's great to hear you found the Hyatt Centric The Loop Chicago attractive and well-kept. We take note of your comments about the showering experience and the availability of towels in the room. These insights help us to improve guest experience moving forward. We appreciate your feedback and look forward to serving you better on your next visit.

10/10 超赞

Lori

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月17日 的回复
Lori, thank you for giving Hyatt Centric The Loop Chicago such a wonderful score. We strive to provide a 5-star experience and it sounds like we succeeded with your stay. We can't wait to welcome you back in the near future. Safe travels!

8/10 还可以

Gabrielle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月17日 的回复
Gabrielle, thank you for taking the time to rate your recent stay at Hyatt Centric The Loop Chicago. We're glad your experience was positive. We hope to welcome you back soon for an even more enjoyable stay.

10/10 超赞

Jennifer

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月16日 的回复
Jennifer, it's fantastic to read you enjoyed your stay at Hyatt Centric The Loop Chicago and we appreciate your 5-star Expedia rating. We look forward to welcoming you back for another exceptional visit.

10/10 超赞

Bela,EDWARDS

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月15日 的回复
Bela, it's fantastic to hear you had a wonderful stay at Hyatt Centric The Loop Chicago with us. Your high rating is greatly appreciated and serves as encouragement for our dedicated team members. We look forward to your next visit!

8/10 还可以

Francine

满意:住宿条件和设施,清洁度
It was clean and quiet. The bartender in the restaurant seemed extremely bothered by patrons
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月10日 的回复
Francine, it's wonderful to hear that you found the Hyatt Centric The Loop Chicago clean and serene. However, we regret any unpleasant encounter you may have had during your visit to the restaurant. We strive for warm, hospitable interaction from our team members, and your feedback is instrumental to helping us improve. We hope that you will give us another chance to show you our commitment to exceptional service.

10/10 超赞

Meggi,Tolono

满意:清洁度、员工和服务、住宿条件和设施
Hotel is in a great location and felt clean and modern. Rooms were pretty basic but still felt modern. Our cabinet where the fridge was, was broken and the fridge wasn’t very cool, but still okay. Towels kind of sucked, but the rest was pretty great. Worked for our single night in the city while seeing an event at United Center. Quick Ubers and walking distance to one of our new favorite restaurants, Elephant & Castle. So yummy and drinks were on point!
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月9日 的回复
Meggi, it's delightful to read that Hyatt Centric The Loop Chicago's prime location and modern ambiance was to your liking. However, we have noted your comments about the room amenities and are taking appropriate measures to ensure higher standards. It's promising to know our proximity to United Center and Elephant & Castle added to your experience. We hope to host you again for any future trips to the city.

6/10 一般

Ulices

2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
We appreciate the feedback, Ulices.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 超赞

Ann

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Excellent customer service!
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月9日 的回复
Ann, thank you for highlighting the wonderful service you received at Hyatt Centric The Loop Chicago. Our team members strive to make every guest feel valued and appreciated. We're thrilled to see that they met your expectations. We hope to welcome you back soon for another exceptional experience.

10/10 超赞

michael

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed our stay.
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月5日 的回复
Michael, thanks for sharing your positive experience at Hyatt Centric The Loop Chicago. We're thrilled to hear that you enjoyed your stay and hope to welcome you back during your next visit to Chicago.

10/10 超赞

Daniel

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice rooms and a seemingly good location to downtown for business meetings etc. Yet still plenty of dining options and in the middle of everything. A great modern, clean room with nice amenities. I’d definitely stay here again.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月4日 的回复
Daniel, we're delighted to hear that you enjoyed your experience at Hyatt Centric The Loop Chicago. It's wonderful to know our prime location and variety of dining options suited your needs. We sincerely appreciate your kind words about our modern, spotless accommodation beyond standard amenities. We eagerly await the opportunity to welcome you back for another memorable stay.

10/10 超赞

Eileen Marcial

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Highly recommend, stayed for two nights and for the price it was amazing! Hotel is near many activities and eating options, within 10-15 min walk.
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月4日 的回复
Eileen, it's wonderful to read that you highly recommend the Hyatt Centric The Loop Chicago. We're thrilled to know our competitive prices and fantastic location near a variety of activities and dining destinations contributed to your memorable experience. Thank you for choosing to stay with us. We can't wait to welcome you back for another great visit.

10/10 超赞

Selina

与家人出行, 与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of the best hotels I’ve been in
2024 年 3 月入住 4 晚
Customer Service 于 2024年04月3日 的回复
Selina, it's delightful to hear that your experience at the Hyatt Centric The Loop Chicago ranks among your best. We passionately strive for this level of guest satisfaction and are thrilled to have hit the mark with you. We look forward to your next stay with us.

10/10 超赞

Aitong

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good location and stuff are nice.
2024 年 3 月入住 4 晚
Customer Service 于 2024年04月3日 的回复
Aitong, we're thrilled to hear you enjoyed your stay at Hyatt Centric The Loop Chicago, particularly our prime location and welcoming team members. Your positive feedback brightens our day, please visit us again soon!

8/10 还可以

Laura

满意:员工和服务
Great location to union station, blue line, etc
2024 年 3 月入住 3 晚
Customer Service 于 2024年04月2日 的回复
Laura, it's wonderful to hear that you appreciated the convenient location of Hyatt Centric The Loop Chicago close to various public transportation options. Whenever your travels bring you back to the Windy City, we'll be more than thrilled to welcome you again. Safe travels!

10/10 超赞

Melanie,Greeneville

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were greeted immediately upon check-in by Denise, who is quite possibly one of the nicest people I have ever met. She was extremely kind and helpful. Everyone on property was helpful and kind. We felt very safe and valued. Property was extremely clean, our room was large and had all modern amenities!
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月2日 的回复
Melanie, Hyatt Centric The Loop Chicago is thrilled to hear that Denise and the rest of our team made an impression with their friendliness and attentiveness. We take pride in maintaining a sanitary environment and ensuring our accommodations meet contemporary expectations. Your kind words remind us of our dedication to providing a guest experience that feels both secure and valued. We look forward to your next visit.

8/10 还可以

Derika

满意:住宿条件和设施,员工和服务
Good
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月2日 的回复
Derika, it's wonderful to know you had a positive experience at Hyatt Centric The Loop Chicago. We're delighted that your stay met your expectations. Looking forward to welcoming you back in the future.

10/10 超赞

Cindy

2024 年 3 月入住 1 晚
Customer Service 于 2024年04月22日 的回复
Cindy, it's wonderfully encouraging to know you had an exceptional experience at Hyatt Centric The Loop Chicago. We strive to exceed guest expectations, and it seems we did just that with your stay! We can't wait to have the pleasure of welcoming you back on your next trip to Chicago.

10/10 超赞

JUAN

满意:清洁度、员工和服务、住宿条件和设施
Great
2024 年 3 月入住 3 晚
Customer Service 于 2024年04月1日 的回复
Juan, it's fantastic to hear you had a wonderful experience at Hyatt Centric The Loop Chicago. Your succinct feedback means a lot and we look forward to your next visit.

10/10 超赞

Mario

与家人出行
不满意:住宿条件和设施,清洁度
Hotel dirty / bathroom dirty / dust they don’t clean everything dusty / that property I will not come back . For price better go other hotel
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月1日 的回复
Mario, it's disheartening to read about your recent experience with us. Ensuring a clean, comfortable stay is a top priority, and it seems we missed that mark during your visit. Though it's unfortunate you wouldn't choose to return, we appreciate your feedback as it helps us improve. We hope your future travel stays are more satisfying.

8/10 还可以

Cristian

2024 年 3 月入住 2 晚
Customer Service 于 2024年04月20日 的回复
Cristian, thank you for choosing Hyatt Centric The Loop Chicago and for taking the time to rate us. We're pleased to see you enjoyed your stay. Looking forward to welcoming you back on your next visit to Chicago.

10/10 超赞

Monica

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place to stay at and is located in a great location!
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月31日 的回复
Monica, it's splendid to know that you enjoyed your stay at Hyatt Centric The Loop Chicago and appreciated its prime location. We're thankful for your kind words. We look forward to welcoming you back for another exceptional experience.

10/10 超赞

Pia

满意:清洁度、员工和服务、住宿条件和设施
Perfect and very fair price.
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月31日 的回复
Pia, we're thrilled to hear that you found your stay at Hyatt Centric The Loop Chicago to offer great value. We strive to provide exceptional service at a competitive rate. Thank you for your positive feedback and we hope to welcome you back soon.

10/10 超赞

Zabrina

满意:清洁度、员工和服务、住宿条件和设施
Bomb ass hotel
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月31日 的回复
Thank you for the 5 out of 5 rating, Zabrina!We're thrilled to see how much you enjoyed staying at Hyatt Centric The Loop Chicago. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 超赞

Brianna

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I like how it was a good distance walk from the train station. very conveniently located. walking distance from shopping and food.
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月30日 的回复
Brianna, it's great to hear that you appreciated the Hyatt Centric The Loop Chicago's convenient location near the train station, shopping, and local eateries. We're delighted that you enjoyed your stay and found our hotel to be well-situated. We look forward to welcoming you back in the future for another great experience.

10/10 超赞

Aaron

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月29日 的回复
Aaron, it's fantastic to learn that you enjoyed your stay at Hyatt Centric The Loop Chicago! Our aim is always to provide a remarkable experience. We're grateful for your rating and hope to welcome you back in the future.

10/10 超赞

Leo,Kildeer

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, friendly staff and very convenient location. Restaurant is delicious!
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月27日 的回复
Leo, we're thrilled to hear your stay at Hyatt Centric The Loop Chicago lived up to your expectations! It's fantastic to know our team members made you feel welcome and you appreciated our prime location. Pleased to hear you savored meals at our restaurant, too! We can't wait to welcome you back in the future.

6/10 一般

Melody

与家人出行
满意:住宿条件和设施,员工和服务
Our room was really spacious which was nice and it looked pretty. The location was super convenient for us. The carpet was pretty filthy, and the whole room smelled kind of like dirty feet which wasn’t pleasant. We had a huge tub which was awesome, and a nice walk in shower, but the water only got hot enough to not be freezing, which was a total bummer, especially with such a nice tub. No room service—which is fine, but there was a fridge and no microwave, which makes not having room service more of a bummer. The coffee maker wasn’t great, either, and looked really dirty. Overall for the price I paid, it wasn’t a terrible option and I would probably stay again if it was priced similarly and I had somewhere in the area to visit, but it isn’t somewhere I would recommend as a terrific stay or that I would go out of my way to stay again.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月27日 的回复
Melody, it's encouraging to hear that you appreciated the room size, aesthetic and the hotel's strategic location. It's regrettable though that other aspects didn't meet your expectations. We understand how important cleanliness is and our team strives to maintain the highest standards. Addressing your feedback regarding room facilities, having warm and comfortable showers is indeed essential, and we're sorry this wasn't the case. We'd like to clarify that room service varies depending on the package booked. Nonetheless, we appreciate your perspective and will take into account your suggestions for improvement. If your travels bring you back, we anticipate the chance to provide a more enjoyable stay.

10/10 超赞

Alyson

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月27日 的回复
Alyson, it's wonderful to hear that you had a great stay at Hyatt Centric The Loop Chicago. Your high rating is deeply appreciated by our team and we look forward to welcoming you back in the future.

10/10 超赞

Jasmine

2024 年 3 月入住 2 晚
Customer Service 于 2024年04月14日 的回复
Jasmine, it's a joy to hear that your stay at Hyatt Centric The Loop Chicago was a great one. We are elated that we exceeded your expectations and are eagerly waiting to welcome you back on your next trip to Chicago.

10/10 超赞

Gabriele

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great spot to stay!
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月25日 的回复
Gabriele, thank you for sharing your positive experience at Hyatt Centric The Loop Chicago. We're delighted to hear your enjoyment of our hotel's location. We look forward to welcoming you back on your next visit to the city.

10/10 超赞

David

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月23日 的回复
David, we're absolutely thrilled you had a fantastic stay at Hyatt Centric The Loop Chicago. Thanks for the enthusiastic review. We sincerely hope to welcome you back soon.

10/10 超赞

Eliezer

满意:清洁度、员工和服务、住宿条件和设施
Excelente
2024 年 2 月入住 4 晚
Customer Service 于 2024年03月23日 的回复
Eliezer, obrigado por sua avaliação sucinta, porém positiva. O Hyatt Centric The Loop Chicago se esforça constantemente para oferecer uma excelente experiência aos nossos valiosos hóspedes. Esperamos recebê-lo novamente em breve.