露台
查看供应情况

关于布卢明代尔万豪公馆酒店的点评

3 out of 5
布卢明代尔万豪公馆酒店
295 Knollwood Dr, Bloomingdale, IL

点评

8.4

很好

10 分 - 超赞。141 条好评，共有 266 条点评" "
8 分 - 还可以。67 条好评，共有 266 条点评" "
6 分 - 一般。29 条好评，共有 266 条点评" "
4 分 - 很差。15 条好评，共有 266 条点评" "
2 分 - 糟糕。14 条好评，共有 266 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

8.4/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Linna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
General Manager 于 2016年08月9日 的回复
Dear Linna, Thank you for the great 5 Star review of our hotel. We are so happy to receive this and wanted to thank you for choosing our hotel. Please come back and see us the next time you find yourself in the Bloomingdale area!

6/10 一般

Shelly

与配偶出行
满意：住宿条件和设施，服务设施
It was ok. Staff is pleasant. Breakfast is ok but not much choices. The linens looked clean but there was a ‘sweaty smell’ from the pillows and bed, and the room. I let the front office know to at least spray air freshener but nothing done about it. On our scheduled room cleaning , the bed was not made up. I don’t like giving a bad review. stayed at residence inn at other locations before and I like them a lot. Also parking is free at other locations. This one you have to pay $12/day
2024 年 5 月入住 5 晚
debbie 于 2024年05月10日 的回复
Thank you so much for letting us know your experience; this is how we improve. We apologize that your stay was not pleasant for our goal is to ensure our guest is happy with your stay. I used your review as a training tool to make sure we all see from the guest's eyes. Once again we thank you for letting us know

10/10 超赞

Kirsten

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
DEBBIE 于 2024年04月29日 的回复
Thank you

6/10 一般

Annelize

2024 年 2 月入住 4 晚
debbie 于 2024年03月27日 的回复
Thank you so much for your review for this is how we improve

10/10 超赞

Sierra

满意：清洁度、员工和服务、服务设施、住宿条件和设施
staff was very friendly
2024 年 2 月入住 4 晚
debbie 于 2024年02月22日 的回复
Thank you and appreciate your business

8/10 还可以

Marcelo

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 5 晚
debbie 于 2024年02月22日 的回复
Thank you and appreciate your business

8/10 还可以

Daniel

商务旅客
Get what you pay for
Price good. Convenience good. Friendliness of staff great. Size of room good. Breakfast was below average. Coffee was weak and eggs were bad. Facility is showing lots of wear. Leaky faucet, worn out mattress, fixtures dated.
2024 年 1 月入住 3 晚
debbie 于 2024年02月22日 的回复
Thank you, and appreciate your business

10/10 超赞

Lloyd

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent clean room and superb service.
2024 年 1 月入住 1 晚
debbie 于 2024年02月22日 的回复
Thank you, and appreciate your business

8/10 还可以

Brian，Gilbert

2024 年 1 月入住 6 晚
debbie 于 2024年02月22日 的回复
Thank you, and we appreciate your business.

10/10 超赞

Jim

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was very clean and cozy. The fireplace was a nice touch as well. The lady at the front desk was wonderful as well and even let me borrow a phone charger as I had forgotten mine. I will be back again!
2024 年 1 月入住 1 晚
debbie 于 2024年02月22日 的回复
Thank you, and we appreciate your business

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Veronia

2023 年 11 月入住 4 晚

8/10 还可以

Steve

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

2/10 糟糕

mike

不满意：员工和服务，清洁度
2023 年 10 月入住 1 晚

4/10 很差

Kimie

商务旅客
不满意：清洁度、员工和服务、客房舒适度
Expect improvement….
I stay at residence inn many places, usually very clean, but this Bloomingdale, it’s getting worse every time I stay. Maybe worst of all residence inn I stayed. This time the room was with full of trash when arrived, and smelled bad. The bathtub didn’t drain.Also they clean the room every 1 in 2 days but they didn't change bed sheets in my all 4 nights stay. I was so surprised. I use here due to good location for my business so I hope they improve. I think they renovated the carpets and wall paper, so the room smell improved much than before. Staffs are always nice here. As for Breakfast, other residence inn are better. Columbus Polaris was good in my recent stay.
2023 年 10 月入住 4 晚

6/10 一般

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

2/10 糟糕

chris

2023 年 10 月入住 2 晚

8/10 还可以

Waldemar

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

2/10 糟糕

David

商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The room is old and run down. The AC was a portable very loud machine turning on and off all night making it difficult to rest. There were long hairs in the shower and on the "clean" towels. The shower is old and has rust as does the toilet and sink. This hotel really hurts the Marriott standard.
2023 年 9 月入住 2 晚

10/10 超赞

Coretta

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Love my stay. Front Desk Lily is so helpful and sweet lady and all the staff has been warm & welcoming
2023 年 7 月入住 21 晚

10/10 超赞

Cynthia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Helpful staff, clean and comfortable room
2023 年 8 月入住 6 晚

4/10 很差

Cheryl

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don't stay here
It was disgusting. I took 20 minutes to get checked in. The couch smelled like urine, there was trash left from the previous guest behind the TV. The TV didn't work. It was gross. When we complained to the front desk it was like they didn't care. Cam home with 2 bites from some kind of bug...
2023 年 7 月入住 2 晚

2/10 糟糕

Celia

不满意：清洁度、员工和服务、住宿条件和设施
No tienen servicio al cliente. La persona que estaba en la recepción al check fue muy grosera y no entendía nada lo que estaba haciendo
2023 年 7 月入住 5 晚
Debbie Hunter 于 2023年07月22日 的回复
I sincerely apologize. We thank for letting us know and will take your comments as a learning experience we appreciate you letting us know for this is how we improve. Please email me and.let me know what you needed.

10/10 超赞

May

2023 年 5 月入住 1 晚
Debbie Hunter 于 2023年06月22日 的回复
thank you

2/10 糟糕

Santos

不满意：清洁度
My issue was they charged me $450. Upon check in and they said it was for incidentals. So upon arrival we grabbed a 3 waters , they would not let me pay with cash or debit card and forced me to charge it to my room. I thought that was strange but upon checkout I figured out why they do this. The next day we got 3 more water 3 candy bars and 3 small bags of chips. Upon checkout they charged me $75.00 for those items. They do this so they can get the money back from what was list in profits booking through Expedia.
2023 年 4 月入住 2 晚
Debbie Hunter 于 2023年06月22日 的回复
Thanks for letting us know about your experience. The prices of the items are all listed in the mini-mart. we do apologize that this took you by surprise. Your business is important to us, and we appreciate you letting us know Best Regard

2/10 糟糕

Denzel

满意：员工和服务，清洁度
不满意：住宿条件和设施
2023 年 3 月入住 1 晚

8/10 还可以

Deepak

满意：员工和服务，清洁度
good place to stay
2023 年 3 月入住 9 晚

10/10 超赞

Brian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was nice
2023 年 3 月入住 1 晚
DEBBIE 于 2023年03月27日 的回复
thank you

10/10 超赞

Juan

与家人出行, 商务旅客
满意：住宿条件和设施，清洁度
2023 年 3 月入住 2 晚
DEBBIE 于 2023年03月27日 的回复
Thank you

6/10 一般

Resmi

满意：清洁度
2023 年 3 月入住 1 晚

6/10 一般

Larisa

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My air conditioner did not work for 2 nights so I slept in 60 degree temperature. I called to report it the first night and the suggestion was to turn the heat up and wait until it turned on. It never did.
2023 年 2 月入住 3 晚
Debbie Hunter 于 2023年03月6日 的回复
we sincerely apologized please let us know when there is an issue and we would be glad to fix it

8/10 还可以

Mohsin

满意：清洁度、员工和服务、住宿条件和设施
Good experience
Manager 于 2023年01月18日 的回复
Thank you for your feedback! We hope to welcome you back in the future!

8/10 还可以

Sharonda

Debbie Hunter 于 2023年03月6日 的回复
thank you

6/10 一般

Annearle

10/10 超赞

Lisa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 11 月入住 1 晚

2/10 糟糕

Jie

满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
2022 年 10 月入住 1 晚

10/10 超赞

Lynn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really like the cleanliness of the whole place.
2022 年 10 月入住 1 晚
Manager 于 2022年10月3日 的回复
Thank you for your feedback! We hope to welcome you back in the future!

10/10 超赞

Janice

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I have stayed here many times and I would recommend this place to anyone.
2022 年 8 月入住 1 晚
Manager 于 2022年08月31日 的回复
Thank you for your feedback! We are so pleased to hear you enjoy your stays with us and look forward to the next one!

10/10 超赞

Roberto Angel Diaz

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Pool was out service
2022 年 8 月入住 3 晚
Manager 于 2022年08月25日 的回复
Thank you for your feedback! We hope to see you again soon!

10/10 超赞

Beth

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay
Stay was very good. Comfortable and clean. Only thing is the unit for the ac/heat was in a little closet area in bedroom area and hummed deeply and annoyingly while on.
2022 年 8 月入住 1 晚
Manager 于 2022年08月22日 的回复
Thank you for your feedback! I will have our maintenance team address the humming of the A/C unit. We hope to see you again soon!

10/10 超赞

Sridhar

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like the place very much other than free wifi access. The instructions for free wifi were not available. I ended up using my hotspot.
2022 年 8 月入住 1 晚
Manager 于 2022年08月9日 的回复
Thank you for your feedback. We look forward to welcoming you back soon!

10/10 超赞

Rich

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location and nice room for a long weekend stay.
2022 年 7 月入住 3 晚
Manager 于 2022年08月2日 的回复
Thank you for your feedback! We hope to welcome you back in the future!

10/10 超赞

Bruce

2022 年 7 月入住 2 晚

8/10 还可以

Alberto

2022 年 6 月入住 1 晚

10/10 超赞

Sandra

满意：清洁度、员工和服务、服务设施
I liked everything about the property. It was surprisingly comfortable clean very pleasing to the eye I was very happy there….Molly was particularly helpful to me and I thoroughly enjoyed my stay.
2022 年 5 月入住 2 晚
Manager 于 2022年06月22日 的回复
Thank you for your feedback! We look forward to welcoming you back the next time you are in the Bloomingdale area!

8/10 还可以

Kabuba

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was spacious
2022 年 5 月入住 2 晚
Manager 于 2022年06月22日 的回复
Thank you for your feedback!

10/10 超赞

Melva

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Property is Beautiful but when my husband and I checked in the host at the desk was not friendly and I felt uncomfortable after I gave my credit card she then want me to sign a paper saying no partying I have stayed here a few weeks ago we were not presented with this paper to sign I really do not like playing the race card but this was very uncomfortable for husband and I she did not have to be rude about this
2022 年 4 月入住 1 晚
Residence Inn 于 2022年04月24日 的回复
Thank you for your feedback! I do apologize that you felt uncomfortable when checking in and will be speaking with our front desk staff. We do have all of our guests sign our no party policy at check-in as some of our guests have been displaced from their homes, and our hotel is like their home for an extended period of time.

10/10 超赞

Gregory H

满意：住宿条件和设施，员工和服务
2022 年 4 月入住 1 晚

8/10 还可以

YUJI

2022 年 3 月入住 3 晚

10/10 超赞

YUJI

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel
2022 年 4 月入住 3 晚
Manager 于 2022年04月9日 的回复
Thank you for your feedback!