Never received door code and had to book a different hotel night of horrible experience 1/100000
Erik
於 2025 年 7 月住了 1 晚
2/10 很差
Pira
2025 年 7 月 25 日
不滿:整潔度和住宿狀況
The property canceled on us 4 hours prior to check in
Pira
於 2025 年 7 月住了 3 晚
4/10 欠佳
Troy
2025 年 7 月 24 日
讚好:整潔度
不滿:住宿狀況
I don’t usually leave hotel ratings, but there were two major issues that made our stay a disappointment- no elevator and no AC.
The hotel’s elevator was out of service for our entire stay. We were assigned the 4th floor. Air conditioning didn’t work in our room - it was 77 degrees inside. After one night, they switched our room to the 5th floor. No improvement. This is definitely a common complaint as both rooms were equipped with large oscillating fans.
The lack of elevator did become quite annoying as it required us to climb 84 stairs every time we returned to our room.
The hotel was very clean, and any staff we encountered were friendly. However, the lack of a working elevator and a functioning AC made this a very disappointing stay.
Troy
於 2025 年 7 月住了 4 晚
10/10 優異
Maiten
2025 年 7 月 23 日
讚好:整潔度、設施服務和住宿狀況
The elevator wasn’t working
Maiten
於 2025 年 7 月住了 2 晚
2/10 很差
Donald
2025 年 7 月 18 日
讚好:整潔度和住宿狀況
Having the elevator not wotking in an old building with the unit being located on the 5th floor. I had 3 large suitcases that had to drag 5 floors made the entire stay miserable for a 62 year old with back problems. Management made zero efforts to resolve or provide compensation for guest their inconveniences. Absolutely miserable stay!!!!
Donald
於 2025 年 7 月住了 2 晚
2/10 很差
Bailey
伴侶同遊
2025 年 7 月 18 日
Sonder cancelled my reservation the day of our check in. The did not provide an explanation as to why it was canceled. I called Marriott and Sonder to get an answer and no explanation was provided. I messaged the hotel on the Expedia app and no response.
Bailey
於 2025 年 7 月住了 2 晚
2/10 很差
tynesha
2025 年 7 月 13 日
Elevator was out of service, bedding wasnt clean
tynesha
於 2025 年 7 月住了 2 晚
2/10 很差
Kyle
多人同遊
2025 年 7 月 11 日
不滿:整潔度、設施服務和住宿狀況
All around bad experience. Apparently I cant explain in detail because by review keeps getting rejected.
Kyle
於 2025 年 7 月住了 1 晚
8/10 不錯
Jamal
伴侶同遊
2025 年 7 月 10 日
讚好:整潔度和設施服務
Sonder By Marriott Was In A Great Location, Near Many Walkable Stores & Restaurants In The West Loop. The Studio Was Spacious With A Fully Functional Kitchen Space With Full Fridge. The Only Downside To The Space Was During A 3 Day Get Away The Elevator Was Out Of Service The Entire Time. This Wouldn’t Have Been Too Bad If We Stayed On The 2nd Or 3rd Floor But We Were On The 4th & The Stairway Had No AC.
Nevertheless, I’d Stay Again But I Hope To Get Some Form Of Compensation For The Inconvenience
Jamal
於 2025 年 7 月住了 3 晚
8/10 不錯
Meagan
2025 年 7 月 8 日
讚好:整潔度和住宿狀況
Meagan
於 2025 年 7 月住了 6 晚
8/10 不錯
Eliot
2025 年 7 月 2 日
讚好:整潔度
不滿:住宿狀況
The elevator had broken down and the stairs were a challenge with luggage but the room was nice, good quality gym and the local options were great.
Eliot
於 2025 年 6 月住了 1 晚
2/10 很差
Trent
多人同遊
2025 年 6 月 30 日
不滿:住宿狀況
Forced to stay somewhere else with no parking nearby
Trent
於 2025 年 6 月住了 1 晚
8/10 不錯
Tialena
2025 年 6 月 29 日
讚好:整潔度、設施服務和住宿狀況
I would rate 5 stars…but there were a couple things that brought this rating to a 4 for me.
1. The loud music from the complex directly next door. There were nights where I couldn’t sleep because it was soooo loud from pool parties/events. I know that has nothing to do with Sonder, but the location isn’t the quietest.
2. My final night before checkout I was woken up in the middle of the night by false fire alarms. The first time it went off for like 5-7 minutes. Then as I’m falling back asleep it goes off again….that was annoying.
Tialena
於 2025 年 6 月住了 4 晚
2/10 很差
Joseph
伴侶同遊
2025 年 6 月 26 日
This hotel is in the same building as a night club so don’t expect to get a good nights sleep. I never submit reviews but this experience was so bad I wanted to warn people about this. The music was so loud we had to move the mattress into the common space area and sleep with the sound machine on full blast. We notified Sonder about this and they told us all they could do was charge us more money to move our room. Terrible customer service.
Joseph
於 2025 年 6 月住了 1 晚
2/10 很差
Brian
商務旅客
2025 年 6 月 19 日
不滿:整潔度
They didn’t have a clean room for me when I showed at 8 pm. They then sent me to a room that was occupied and finally said at 10 pm there is no room. Also with their “Marriott update the mobile app doesn’t work unless you book through Marriott…
Brian
於 2025 年 6 月住了 3 晚
8/10 不錯
Makayla
2025 年 6 月 18 日
Makayla
於 2025 年 6 月住了 3 晚
10/10 優異
Keith
2025 年 6 月 17 日
讚好:整潔度、設施服務和住宿狀況
Perfect for what I needed it for. I stayed almost two weeks. One block from the train to get downtown, and an easy walk up Randolph to all the dining and shops in the West Loop. The place is great, with all appliances, including a clothes washer/dryer combo that makes a longer stay easy. The bed was very comfortable. The place is in great condition and updated. You do hear the L train going by all day and night, but I slept soundly with earplugs (bring some). I would definitely stay there again, and will consider other locations if they are as nice and comfortable as this one.
Keith
於 2025 年 5 月住了 10 晚
2/10 很差
Brian
2025 年 6 月 17 日
不滿:整潔度
Brian
於 2025 年 5 月住了 3 晚
10/10 優異
Lore
2025 年 6 月 11 日
Lore
於 2025 年 6 月住了 4 晚
10/10 優異
Leonard
伴侶同遊
2025 年 6 月 9 日
讚好:整潔度、設施服務和住宿狀況
Excellent location near train station, very nice and well designed studio
Leonard
於 2025 年 5 月住了 4 晚
10/10 優異
Shannon
2025 年 6 月 8 日
Shannon
於 2025 年 5 月住了 2 晚
10/10 優異
toben
2025 年 6 月 4 日
讚好:整潔度、設施服務和住宿狀況
Super cool spot in a great part of the city.
toben
於 2025 年 5 月住了 2 晚
8/10 不錯
Kushalappa
2025 年 6 月 2 日
讚好:整潔度、設施服務和住宿狀況
The property is great. Nice neighborhood, walkable. Only grip the air conditioning takes a long time to cool.
Kushalappa
於 2025 年 5 月住了 2 晚
8/10 不錯
LaBrandon
2025 年 6 月 1 日
讚好:整潔度和住宿狀況
Great location — many restaurants and coffee shops in walking distance. Close to train station and spacious, clean rooms. Can be a little noisy with traffic and city sounds if you’re not used to those.