「- hotel is promised with pool and gym. Was told they cost ¥258 extra; excuse me! One main reason we pick to stay is for a gym in China. We also picked it because it has a pool. Hotel does not even allow us to visit the pool without paying.
- room is filthy. And very dark and think hotel hopes guest will not see the stained filthy carpet and bed. Wires to lamp were broken.
- AC or heat keeps going and broken. Can not adjust and no window. Crazy place like a dark room in movie. We got a...
「- hotel is promised with pool and gym. Was told they cost ¥258 extra; excuse me! One main reason we pick to stay is for a gym in China. We also picked it because it has a pool. Hotel does not even allow us to visit the pool without paying.
- room is filthy. And very dark and think hotel hopes guest will not see the stained filthy carpet and bed. Wires to lamp were broken.
- AC or heat keeps going and broken. Can not adjust and no window. Crazy place like a dark room in movie. We got a...
"- hair dryer broken 1st night, asked for a new one and the staff didnt apologise and only said they cannot gurantee theres a new one.
- asked 3 staff about a function room location and noone knows
-dead mouse inside the function room and had to change to another one
-staff was unprofessional during cocktail session. keep pushing drinks/snacks over guests.
Overall cannot imagine this is Shangri La, 3 star hotel standard maybe?"
"Breakfast variety is good . Thanks to concierge staff who helped us to arrange transportation to airport in early hours of the day . And special thanks to the two concierge staff on duty around 5am who made an effort to verify the corresponding booking and driver’s identity for our safety sake ."
"The hotel and service is super , the food is prefect , only issue to be the transportation , it takes time to walk from subway station to the hotel , of course the suttle mini van is a good help . Overall we do enjoy so much , we are planning the next trip to live again . Thanks a million ."