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关于苏珊娜别墅酒店的点评

苏珊娜别墅酒店
Via Giacinto Bruzzesi n. 3/a, Civitavecchia, RM

点评

8.2

很好

10 分 - 超赞。32 条好评，共有 94 条点评" "
8 分 - 还可以。43 条好评，共有 94 条点评" "
6 分 - 一般。12 条好评，共有 94 条点评" "
4 分 - 很差。3 条好评，共有 94 条点评" "
2 分 - 糟糕。4 条好评，共有 94 条点评" "

8.8/10

清洁度

8.0/10

员工和服务

8.0/10

服务设施

8.0/10

住宿条件和设施

10/10

环保

点评

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muy limpio y acogedor. Recomendable.
2021 年 7 月入住 1 晚
maura 于 2021年07月21日 的回复
muchas gracias :-)

10/10 超赞

Dorothy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cruise 🚢 port Hotel
Very friendly, pleasant stay.
2019 年 11 月入住 1 晚
maura 于 2019年12月12日 的回复
Thank you very much :-)

8/10 还可以

Morgan，St. Louis

与家人出行
满意：住宿条件和设施，清洁度
Nice room in a small B&B. We were disappointed that we only saw the owner as we were leaving - and that was only by accident. There was a small kitchen where you could fix coffee, and have breakfast. No shampoo provided. Close to the train station.
2019 年 11 月入住 2 晚
maura 于 2019年12月12日 的回复
Good morning the B&B is a private home run by people who usually have another job, it's not a hotel with a 24-hour reception however we give our customers the possibility of communicating with us 24-hour via an intercom connected to our mobile however, we will always try to improve, so we thank you very much for your review

6/10 一般

Fred，Albuquerque NM

与配偶出行
不满意：服务设施
It certainly is a safe place to stay, inside a gated compound. But it's a bear bones, virtually unmanned, operation. The only real detraction is the breakfast part. There's a basket of packaged items in your room to select from and a kitchen down the hall with a fridge, toaster and some other items such as cereal, juice, fruit and coffee to assemble as you wish. Not really what you expect from a B&B and, at 58 euros, it's not really an inexpensive night's stay for those on a budget. Our hotels in Orvieto and Siena were about the same price.
2019 年 10 月入住 1 晚
maura 于 2019年12月12日 的回复
Thanks for the review, we will do our best to improve

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The proprietor was excellent - friendly and helpful. The location was within easy access to the ocean and train station. Umbrellas were provided because of the heavy rains. She contacted the taxi service for our trip to the cruise. We did have some difficulty getting in (and she responded to our call) and OUT! There was a button to push above the outdoor entry and we couldn't locate it. A neighbor came over and let us out. Very interesting - excellent value!.
2019 年 11 月入住 2 晚
Rosalba 于 2019年11月19日 的回复
Thank you very much for your review. It is very important to us. We hope to see you soon

8/10 还可以

William

满意：清洁度、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
Rosalba 于 2019年11月19日 的回复
Thank you so much for your review. We hope to see you again soon

8/10 还可以

Elsa

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place for overnight rest
The room and bathroom were spotless and had natural light, the linens and bed/pillow were most comfortable. The hostess is friendly and personable, she helped us to make transportation arrangements to the port. The breakfast area is very small but also clean.
2019 年 10 月入住 1 晚
Rosalba 于 2019年11月19日 的回复
Thank you so much for your review. We hope to see you again soon

10/10 超赞

Beate，Balingen

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super Service, alles sehr sauber. Wir kommen gerne wieder😀
2019 年 9 月入住 1 晚
maura 于 2019年09月9日 的回复
thank you very much for your feed :-)

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pulizia e comfort,la signora è gentilissima. Ottima posizione.
2019 年 7 月入住 1 晚
maura 于 2019年07月22日 的回复
Grazie infinite per la recensione

10/10 超赞

真实旅客

2019 年 7 月入住 1 晚
maura 于 2019年07月22日 的回复
Grazie infinite per la recensione

10/10 超赞

Genevieve，Montreal

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 1 晚
MAURA 于 2019年06月25日 的回复
:-) THANK YOU VERY MUCH

10/10 超赞

真实旅客

2019 年 6 月入住 1 晚
maura 于 2019年06月22日 的回复
:-)

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Nice comfortable clean accommodations
Nice clean accommodations near port that our cruise ship was leaving from. Clean and comfortable but not fancy and breakfast is minimal. They did allow us to store our luggage for a couple of hours which was quite helpful!!
2019 年 5 月入住 1 晚
MAURA 于 2019年06月10日 的回复
INFINITE THANKS FOR YOUR REVIEW.

8/10 还可以

Rosely

Bom
2019 年 5 月入住 1 晚
MAURA 于 2019年05月29日 的回复
:-) THANK YOU

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room we got had bunk beds plus the queen bed. The bed was comfortable and the site is quiet at night, but near a school that teaches band. Some students are quite good. No problem sleeping. The room has heat and AC. We would definitely stay there if we visit again.
2019 年 4 月入住 2 晚
maura 于 2019年05月14日 的回复
thank you very much for the review, we were happy to host you and we are very happy that you were well

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Nice location but was noisy
Room number 4 had see-through window on top of the door. It was very anointed when somebody turned on the light. It was beside kitchen and terrace, so was very noisy when the people used the area. Host was seemed nice and location was great!!
2019 年 4 月入住 2 晚
MAURA 于 2019年04月16日 的回复
THANK YOU

6/10 一般

真实旅客

与家人及幼儿出行
不满意：住宿条件和设施
No Internet, the private bathroom for the room number three has a terrible smell to iit. Breakfast consist of coffee, crackers, a croissant. The beds are very comfortable. There is no TV channel in English, all channels are in Italian.
2019 年 3 月入住 2 晚
maura 于 2019年04月11日 的回复
unfortunately in those days we had a problem on the pipes and on the wifi line that we have solved for many days. About breakfast we are sure that everything available to customers can be adjusted to the price paid: Italian and American coffee, croissants, biscuits, bread, cereals, milk and juices Thank you so much for your review

6/10 一般

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Flexible helpful personal.
We were delayed on arrival, but the hotel were very understanding & flexible.
2019 年 2 月入住 1 晚
maura 于 2019年03月5日 的回复
thanks for your feed

10/10 超赞

Arturo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Un muy buen alojamiento.
Fue una estancia de dos días pero basto para acreditar la limpieza, comodidad y buena ubicación de Villa Susanna, ademas de la extrema amabilidad de sus dueña.
2019 年 2 月入住 2 晚
maura 于 2019年03月5日 的回复
thank you very much for your feed :-)

8/10 还可以

Primavera

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Facility is good!
2019 年 2 月入住 1 晚
maura 于 2019年02月25日 的回复
thank you very much :-)

8/10 还可以

Linda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very convenient and great value
It was very convient to get on the cruise ships. Only a 5 minute to the free shuttle bus stop for the port. A great value for the price and a breakfast with several choices.
2018 年 10 月入住 1 晚
maura 于 2018年11月7日 的回复
we are happy that you were fine. I hope to meet you again

8/10 还可以

真实旅客

满意：员工和服务，清洁度
2018 年 11 月入住 1 晚
maura 于 2018年11月14日 的回复
:-)

6/10 一般

Jorge

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good
Overall was good, location was great walking distance to central city, very helpful stuff,
2018 年 10 月入住 1 晚
francesca 于 2018年10月31日 的回复
Dear guest thank you!!!!

10/10 超赞

Alberto

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Un soggiorno all'insegna dell'accoglienza
Molto accogliente e ottima disposizione della camera. Posizione comoda per il centro città e la stazione ferroviaria.
2018 年 9 月入住 1 晚
francesca 于 2018年11月2日 的回复
Grazie mille per la tua recensione

8/10 还可以

Franca Adriana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 1 晚

10/10 超赞

Gina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 1 晚

8/10 还可以

giacomo，torino

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comodo soggiorno a due passi dal lungomare e dalla stazione
2018 年 7 月入住 1 晚
francesca 于 2018年07月27日 的回复
grazie mille per la tua recensione!!!! a presto cordialissimi saluti Francesca

8/10 还可以

sergio

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
come a casa
ottimo per raggiungere la vicina clinica Siligato
2018 年 7 月入住 2 晚
maura & francesca 于 2018年07月13日 的回复
Grazie infinite per la recensione speriamo di rivederci presto

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
The self serve breakfast was disappointing. Also we had trouble finding the place and ended up having to take a taxi. Walking through the tunnel with large suitcases, many steps down and back up, wasn't an option.
2018 年 5 月入住 1 晚
maura & francesca 于 2018年06月8日 的回复
we are very sorry if the breakfast was not to your liking despite there were croissants, biscuits, cereals, snacks, toasting bread, coffee, fruit juices and milk unfortunately we have another job and often we are forced to move away, this is the reason for self-service breakfast our house is very close to the railway station and can be reached by underpass with about 20 steps or, in the case of passengers with big baggage, going around the station increasing the distance of about 300 meters we will certainly do everything possible to do better thanks for the review

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nuestra estancia fue comoda es una villa agradable
2018 年 5 月入住 1 晚
maura & francesca 于 2018年06月6日 的回复
FUE UN PLACER TENER NUESTROS CLIENTES INFINITAS GRACIAS POR BUENA REVISIÓN

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
contentissimo, bella esperienza. PUlito e personale molto gentile.
2017 年 11 月入住 3 晚
maura & francesca 于 2017年12月22日 的回复
Felicissime che siate stati bene. Speriamo di rivederci presto

8/10 还可以

lyse ，Quebec

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
très bien
Parfait pour une journee ou deux avant de prendre la croisière et bien placé pour se promener dans la ville
2017 年 11 月入住 1 晚
FRANCESCA 于 2017年11月16日 的回复
Many Thanks!!!

8/10 还可以

Ed & Terry，Oliver BC

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice location within walking distance to port bus
Had a little difficulty on directions but located fairly easy. nice room. Bathroom was great and breakfast was adequate. Would definitely stay again
2017 年 10 月入住 1 晚
FRANCESCA 于 2017年11月16日 的回复
Many Many Thanks!!!

10/10 超赞

Lauren

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic stay
Amazing host, really clean room! Only stayed one night and she mad us feel really welcome. Would 110% recommend
2017 年 7 月入住 1 晚

8/10 还可以

Angel，Ibiza

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comodo para viajeros
Comodo y agradable lugar en cerca de todo ,estacion de tren ,puerto ,centro ciudad. Habitacion muy limpia y comoda para descansar bien .El anfitriona Maura muy disponible y atenta .Me quede muy satisfecho. Es Recomendable!

6/10 一般

Lissa

满意：清洁度、住宿条件和设施、客房舒适度
Leave early
It was quiet and peasant until 8 am when some sort of day care or nursery school opened on the floor above us and what sounded like a herd of elephants began running back and forth across the ceiling. Not cool. Not cool at all.

10/10 超赞

Enzo，Germania

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comodissimo.A due passi dal mare.
Abbiamo incontrato la titolare che gentilissima ci ha messo subito a nostro agio.Ottima collocazione,camera grande e pilitissima.Ci torneremo sicuramente in futuro.

6/10 一般

Andrew，Sungapore good

不满意：员工和服务
It was only a 1 night stay to join our cruise ship. The walk to the cruise port was about 20 minutes and going through cobbler stone ground which was quite difficult to handle. Taxis from this accommodation we were told is difficult to get!

8/10 还可以

MICHAEL，Texas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Guest information required
Villa Susanna needs to put the walking map from the train terminal that they give you at the hotel on their website. You do not need to take a taxi to the hotel, but rather walk the five - eight minute walk to the hotel through the railway underpass. Taxi's are unreliable and expensive!

8/10 还可以

Claude，Québec Canada

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Personne acceuillante
Accueil parfait, petit déjeuner parfait, stationnement dans la rue pas évident pour le couché c'était parfait

10/10 超赞

Oeystein，Oslo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Exceptional B&B
Very friendly and attentive host couple. Exceptionally high standard for a B&B, the same for the breakfast. Well worth the money. 5 min from Re di Roma metro station. Also 5 min from Roma Tuscolana railway station (with direct train to Fiumiscino airpor. Even closer to local buses.

2/10 糟糕

真实旅客

不满意：员工和服务、住宿条件和设施、客房舒适度
Never again
The first impression was bad as weeds are growing along the front, plaster is falling off the wall and ceiling, dead plants in pots full of cigarette buds. Our room was clean but had mould in a corner and under the bathroom ceiling.The second night was very noisy with traffic from the street and from the room upstairs.The breakfast is not worth the name. It's just some plastic wrapped stuff under a plastic lid.

6/10 一般

Darlene

满意：住宿条件和设施，清洁度

10/10 超赞

Ann，Wellington

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay.
Really enjoyed our stay. Very handy location. Close to the railway station and port. The lovely lady is most helpful and allowed us in before check in time which we really appreciated. I recommend.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Prachtig nostalgisch hotel op loopafstand centrum
Zie titel, een echte aanrader. Parkeren kan een probleem zijn. Het hotelpersoneel spreekt goed Engels en is buitengewoon behulpzaam. Als we nog eens naar Rome gaan, boeken we zeker weer dit hotel.

4/10 很差

Antonio

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Personale assente, si trova solo per via telefonica col proprio cellulare. Ambienti decisamente sporchi.
Francesca 于 2015年08月11日 的回复
Gentile ospite sono dispiaciuta per il suo commento negativo, non ricordo della sua presenza al nostro BB, sicuramente sarà' arrivato tardissimo è partito prestissimo pertanto credo sia questo il motivo per cui non ci siamo visti....per quanto riguarda la pulizia, il nostro BB e' molto semplice, ma considerarlo sporco mi sembra eccessivo....comunque ci impegneremo di più' per migliorare la qualità' del servizio per accontentare al meglio i nostri clienti

4/10 很差

LES，Divide, CO

不满意：员工和服务、住宿条件和设施、客房舒适度
Basic accommodation
Basic stay for overnight before or after cruise. Breakfast is self serve.

6/10 一般

Mark，Seattle, Washington

满意：清洁度
Overnight before our Cruise
Well located for a 10-15 min walk to the port. Clean, easy and as advertised. The owner was friendly and helpful. We would stay here again.

10/10 超赞

真实旅客

满意：客房舒适度，清洁度
Great value!
Very pleased with this place! Needed a place to sleep for 1 night before the cruise and it was perfect! Exceeded my expectations. Great value and very clean, WiFi worked great! Highly recommend!

6/10 一般

Paulo，Joinville

满意：清洁度
Bom para uma noite
Foi uma boa estadia, o quarto é simples mas atende às necessidades básicas de quem precisa apenas de uma noite de pouso para pegar um cruzeiro em Civitavecchia. O que não gostei foi que o quarto estava frio e o aquecedor não estava funcionando. A funcionária disse que tinha horário programado para ligar, mas não percebi nenhuma diferença à noite toda. O frio foi igual.