Called the night prior to our stay to ask if they accepted the card I had. Gentlemen said yes it wouldn’t be an issue. Got there after driving 5 and half hours paying for parking and was told they could not accept it. I offered them to run my card AND also give them cash money to guarantee nothing would happen was turned away it was 830 at night and I had 3 children. I even showed the person at the front desk my call log and everything showing them I called. They treated me and my kids as we were not good enough to be at their hotel..
Latasha
2025 年 7 月入住 1 晚
6/10 一般
Teresa
2025 年 7 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great, except would not honor free breakfast.
Teresa
2025 年 7 月入住 1 晚
8/10 还可以
Nicole
与家人出行
2025 年 7 月 23 日
满意:清洁度
This is a very nice hotel, however needs a bit of updating, bathrooms very dated and did have some mold in the calking behind sink. Expedia advertises it had a bar and restaurant, it is a restaurant with a bar, opens at 5 and closes at 10. Pool area very nice and clean. Valet was wonderful as well as the staff.
Nicole
2025 年 7 月入住 1 晚
10/10 超赞
Robert,Apopka
2025 年 7 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
Crown Plaza is in the Playhouse district and has fine restaurants, shopping, and is within walking distance of the Progressive Baseball Stadium.
Robert
2025 年 7 月入住 2 晚
10/10 超赞
Randall
与家人出行
2025 年 7 月 22 日
满意:服务设施,清洁度
great staff
Randall
2025 年 7 月入住 2 晚
8/10 还可以
Kelly
与配偶出行
2025 年 7 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel does not have parking. We had find a parking garage on the next block.
Kelly
2025 年 7 月入住 1 晚
4/10 很差
TERRY
与家人出行
2025 年 7 月 16 日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
Rooms were clean, lighting terrible, no vent fan in the bathroom, room lacked information on local restaurants or attractions, ice machine only available on 11th floor, hallway was very noisy,
TERRY
2025 年 7 月入住 4 晚
10/10 超赞
Daniel
2025 年 7 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
The hotel, rooms and restaurant are excellent. The valet parking at $50 a night is a bit expensive when you can park across the street for so much less.
Daniel
2025 年 7 月入住 1 晚
6/10 一般
DAVID
2025 年 7 月 15 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
I booked a premium room via Expedia,and was checked into a standard roomview. Explanation was all premium rooms were booked. Hmm, I checked in 20 minutes after the start of checkin. The staff was indifferent.
DAVID
2025 年 6 月入住 3 晚
8/10 还可以
JAESANG,WASHINGTON
与家人及幼儿出行
2025 年 7 月 15 日
满意:清洁度、服务设施、住宿条件和设施
Great location and service at the hotel. Rooms are a little dated but solid.
JAESANG
2025 年 6 月入住 1 晚
10/10 超赞
Dena
2025 年 7 月 10 日
满意:清洁度、服务设施、住宿条件和设施
Very nice property.
Dena
2025 年 5 月入住 2 晚
10/10 超赞
Michael
与配偶出行
2025 年 7 月 9 日
满意:清洁度、服务设施、住宿条件和设施
Great location downtown. Very friendly staff. Room was new and modern. Very clean
Michael
2025 年 7 月入住 1 晚
2/10 糟糕
Kelis
2025 年 7 月 8 日
满意:清洁度
不满意:住宿条件和设施
Overall my experience wasn’t the best!! Customer service was good!! But overall with the room wasn’t the best. My room sink wasn’t working, I wasn’t able to use hot water. My room smells like cigarettes and me and my bf are non-smokers. Overall our experience wasn’t the best
Kelis
2025 年 7 月入住 2 晚
10/10 超赞
Charlotte
与家人出行
2025 年 7 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Valet parking only had 1 employee working on a Sunday at check in.
Charlotte
2025 年 7 月入住 1 晚
4/10 很差
Jalaya
团体旅客
2025 年 7 月 7 日
Room was dirty & the dining area messed up my order. Also there isn’t a lot of options for the breakfast.
Jalaya
2025 年 7 月入住 1 晚
10/10 超赞
Darcy
与配偶出行
2025 年 7 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gave us a nice high floor that had a decent view. Very walkable to different areas- especially Playhouse Square as well as restaurants, some attractions & some good walking.
Darcy
2025 年 7 月入住 1 晚
10/10 超赞
Mary Jo
与家人出行
2025 年 7 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
It was a surprisingly perfect location to the theater and beautiful area of Cleveland. The staff was excellent
Mary Jo
2025 年 7 月入住 1 晚
10/10 超赞
Joseph
与家人出行
2025 年 7 月 6 日
The proximity to everything in the area.
Joseph
2025 年 7 月入住 1 晚
8/10 还可以
Ana
与家人出行
2025 年 7 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Great location near Progressive Ballpark. Easily walkable and lots of great food locations in the area.
Ana
2025 年 7 月入住 1 晚
10/10 超赞
Denise
与家人出行
2025 年 7 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good accessible room. Staff was extremely helpful.
Denise
2025 年 7 月入住 2 晚
10/10 超赞
Lisa
2025 年 7 月 4 日
Lisa
2025 年 7 月入住 3 晚
10/10 超赞
Lakeisha
2025 年 7 月 2 日
Lakeisha
2025 年 7 月入住 1 晚
6/10 一般
Susanne
与配偶出行
2025 年 7 月 2 日
满意:清洁度
不满意:服务设施
Did not get what I paid for - $345/night for room with a lake view but got the side of concrete buildings, broken tv with blue screen and “on schedule for repairs” per maintenance, room temp regulated and would not go lower than 72°. At the end of the second day after 150 people checked out, they finally offered a better room but at that point the impression was already bad. They should have offered me back 50%. The prices of the room dropped dramatically per their website, and very few people were staying during the weekday per the front desk, so why make the customer who IS staying longer have to pack up and change rooms? Fix the air conditioning and the TVs. Give people the room they paid for or refund them. This was a rip off.