Didn't get to stay there at all because the air conditioner was down and they were working on it
Terry
2025 年 7 月入住 3 晚
6/10 一般
Nicole
与配偶出行
2025 年 7 月 21 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
So much trash on the carpets in the hallway. Running a vacuum has not been done in a while. Stains in sheets, and mirror had writing I. It from previous guest meaning not really cleaning. Overall just needs more care into cleaning. Right downtown is a plus, skyline is nice, just wished it was a little cleaner and not as dirty
Nicole
2025 年 7 月入住 1 晚
8/10 还可以
Kathy
与家人出行
2025 年 7 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Valet staff was very efficient and friendly. Front desk staff was helpful and able to accommodate me with a wheelchair when my brother needed one. Restaurant had good food and friendly staff. Only downfall in my opinion was that it was not near shops or other storefronts. In essence, we needed to drive to most places.
Kathy
2025 年 7 月入住 4 晚
8/10 还可以
Michelle
与配偶出行
2025 年 7 月 17 日
满意:清洁度、服务设施、住宿条件和设施
Sadly the city placed highly odiferous mulch on the downtown city streets a day or so before we arrived. The flora will be healthily invigorated however the stench was worse than I have experienced in New Orleans in August.
Michelle
2025 年 7 月入住 3 晚
8/10 还可以
Marcello
与家人出行
2025 年 7 月 14 日
满意:住宿条件和设施,服务设施
It is in a great location very close to Rock hall of fame. It is clean comfortable beds. Only part it could do better is the removal of garbage from the room, making up the beds. I was out early everyday and there was no housekeeping or refil service for water or coffee in my room. Garbage stayed in the room for 3 days untouched
Marcello
2025 年 7 月入住 3 晚
2/10 糟糕
John
2025 年 7 月 13 日
Parking - 37.00 per day. What a ripoff.
John
2025 年 7 月入住 1 晚
6/10 一般
Jen
与家人出行
2025 年 7 月 13 日
It’s a downtown hotel but one of the nicer cleaner ones. Check in easy and had a great view of Lake Erie. The Bad: one certain bartender/waitress. Had breakfast first morning. (prepaid for 2 nights) this waitress huffed and puffed about basically having to work. We got cold coffee and she was just so damn rude. It was awkward watching her give death rays to her coworker that was super sweet btw. No doubt this is not new to this employee. We came back later in the day with a wedding party and she immediately yelled out we are closed! No food! We were there only for drinks anyway. We stood there waiting to order as she ignored us and walked away to talk to someone else. We left and never went back. Didn’t even go back for the paid breakfast the next morning. Not sure why this establishment would keep someone like this in the front of the house. Everyone else was so nice and helpful.
Jen
2025 年 7 月入住 2 晚
10/10 超赞
Angela Dawn
2025 年 7 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Great place to stay and friendly staff
Angela Dawn
2025 年 7 月入住 1 晚
8/10 还可以
Turua L
2025 年 7 月 9 日
满意:住宿条件和设施,员工和服务
Parking wasn't good..cant go in and out if you park in structure ir you will be charged I was told by front desk. Gotced to valet for more money.
Turua L
2025 年 6 月入住 1 晚
10/10 超赞
Bryan
与配偶出行
2025 年 7 月 9 日
满意:清洁度、服务设施、住宿条件和设施
Great! The only thing I would recommend is that we actually message you when your room is ready rather than 2+ hours later
Bryan
2025 年 7 月入住 1 晚
6/10 一般
Jim
团体旅客
2025 年 7 月 9 日
Liked the location and how close it was to everything.
Very hot weekend and couldn't get the room temp down.
Jim
2025 年 7 月入住 2 晚
10/10 超赞
Ronnie
2025 年 7 月 7 日
满意:员工和服务、服务设施、住宿条件和设施
Good spot to relax and enjoy downtown Cleveland.
Ronnie
2025 年 6 月入住 1 晚
4/10 很差
Curt
2025 年 7 月 7 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
AC was out all night until our checkout
Curt
2025 年 7 月入住 1 晚
10/10 超赞
carrie-lynn
与家人出行
2025 年 7 月 6 日
满意:清洁度、服务设施、住宿条件和设施
Enjoyed the stay, expected to be able to eat near by. Most places were closed
carrie-lynn
2025 年 7 月入住 1 晚
10/10 超赞
David F.
2025 年 7 月 6 日
Anything
David F.
2025 年 7 月入住 2 晚
8/10 还可以
Alouise
与配偶出行
2025 年 7 月 6 日
满意:住宿条件和设施,清洁度
Great location to Rock N Roll hall of fame.
Alouise
2025 年 7 月入住 1 晚
2/10 糟糕
Ian
团体旅客
2025 年 7 月 6 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
No early check in and the AC was broken in the hotel, had to use a box fan to cool room, not what I was expecting for a Westin.
Ian
2025 年 7 月入住 1 晚
10/10 超赞
Stephen
2025 年 7 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was clean and cozy
Stephen
2025 年 1 月入住 1 晚
10/10 超赞
Charles
2025 年 7 月 6 日
满意:员工和服务,清洁度
Everything
Charles
2025 年 7 月入住 1 晚
4/10 很差
Sujeet
与家人出行
2025 年 7 月 6 日
不满意:员工和服务、服务设施、住宿条件和设施
Pathetic place to be in , they kept me waiting for my room booked with prepayment a month before and my faking kids got frustrated. They were emotion less and too corporate. The hotel does not have a coffee machine, no breakfast. No parking , you have to pay 50 $ to get parked. Well the listing on Expedia is ambiguous with “ parking available tag .
Sujeet
2025 年 7 月入住 1 晚
6/10 一般
Jennifer
与家人出行
2025 年 7 月 5 日
满意:清洁度、服务设施、住宿条件和设施
Staff was great but they need to do something about their air ! Esp in the rooms ! Our room took hours and hours for the temp to go down 3 degrees. People in the elevator said the same. The lobby was just as bad. Neither were refreshing to enter. Unacceptable!