We have stayed at the Nakoma every year in Dec. for a weekend since they opened (covid year excluded). We love the property and the amenities. The last two years have been less than acceptable. For two years straight the heat in our room did not work and they couldn't fix it and couldn't move our room because they only have 1 pet friendly room (not true as I saw 2 other families with pets staying at the hotel). Putting space heaters in the room and telling us to run them only if absolutely necessary since they are a fire hazard, in winter in a blizzard! In addition, this year the pool was closed as the heater wasn't working, ok I get it things happen, but then we go to get in the hot tub and the jets are pushing out cold water and the showers in the locker room don't work. Finally, we were sitting in the lobby with friends at 7 pm one evening enjoying the fire and xmas tree and were told that the lobby isn't a place to socialize. So, to stay for amenities isn't a reason anymore and also if we want heat and to bring our pet isn't an option either. I'm extremely disappointed and there is never an apology or offer of help or solution when I inquire about things not working. Looks like our time at this property is ending and will stay at another local hotel.