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"Clean tidy comfortable bed and Emma the receptionist was very helpful well presented and lovely with a happy smiley face "

"The moment you step into the hotel you get the feeling of being in a 5 star hotel. A warm welcome from the reception team who gave us an efficient yet friendly check in. The room was amazing very clean and certainly above what we expected. Tea and coffee, lots of towels, comfy bed, giant tv, plenty of pillows. All the staff were excellent and the breakfast was very good. Could not fault anything. "

"Great Location for Stanstead Airport (short walk under a covered walkway to departures & arrivals) Lovely atmosphere, welcoming staff. Our room was small but perfectly formed, with great mood lighting and a nice clean bathroom with full size bath. We had an internal window overlooking the wine tower and bar area. The room was very well soundproofed and had all the necessary bits & pieces eg: Iron, fridge, tea & coffee making facilities, t.v & aircon/heating. Very comfy bed too. Thank you, we will be back."

"Very convinient hotel just a few minutes walk to the airport "

"Everything about this hotel from the first email they sent to me to ask if there was anything I needed ahead of time to the checkout was incredible. I used to work for the Beverly Hills Hotel which is part of the Dorchester collection. I have extremely high standards when it comes to service and every single person I encountered in this hotel on the staff was professional, engaging and friendly. As an American who has worked in the service industry for 40 years, this was very refreshing. I have found most British service to be lackluster at best. Perhaps why this stood out in my mind so much. The room was incredibly tidy and clean. The hallways were bright and there were tiny little decorative touches everywhere that made all the difference. The Rose room where we ate breakfast was beautiful with custom-made flower chandeliers that reminded me of Chihuly. The waitstaff were delightful! I highly recommend a stay here. The value for money is great. I suggest bringing cash to tip because service this good deserves a reward!! "

"The staff/service were excellent, the pool was nice and the rooms clean and spacious. We had a great little overnight. "

"Very comfortable, friendly community pub - great staff. Food and beer good. Will stay again."

"Lovely room and very friendly staff at both reception and in the brasserie. "

"Friendly staff and upgrade of room "