Houston Colony Lakes park Hotels

"The staff was helpful."

"Everything was nice and clean and staff very helpful and professional."

"Limited food options- only bagels and coffee offered, although a continental breakfast was advertised. I was told I would not be charge for the service dog and that the $50 hold would be reversed the next day. I waited 2 weeks to finally get a refund. When I called the front desk, I was told it should be refunded in a few days and they were waiting on my bank to release the funds. On my 3rd call, I was told I was charged a $50 cleaning fee for the dog hair. I was upset because no one emailed, called, or texted me to inform me that I would not receive my deposit back. I also pointed out that the hotel shouldn’t charge me for a service dog because he doesn’t count as a pet. The dog only ever slept on the floor, never the bed. However- I remember checking the room for dog fur and putting any that was shed into the trash. I thought that was a silly reason to bill someone. They claimed they had to shampoo the carpet, but I felt that was just an excuse to keep my money. Since my dog is a service dog, I bathe and brush him regularly. He is a long-haired white Husky, though, so fur is bound to shed. It was also too cold to swim in the pool, so an inside pool would have been a good option. -Also, only one of the two elevators was working, so that made it very difficult for going to second floor with the dog and the luggage. -The room was clean and comfortable though, and I love the area the hotel is in- quiet and close to several shopping centers and grocery stores. "

"Area was convenient. Felt clean and safe."

"booked 2 weeks early, arrived at hotel at 3pm to check in but staff said rooms not ready and not much available. 30 minutes late and assigned us room with bathroom handicap accessible. After we shower it doesn’t turned off, breakfast was horrible with limited options and most pictures doesn’t match the online. Would never step a foot in this hotel such a horrible choice from me believing the online rating over 8 stars "

"Amenities was great"

"Perfect stay!"

"I love how beautiful and spacious the home was. It was clean and I would definitely rent this place again"

"Good property. Great host! "