Let me begin with the positives. This home is beautiful. In fact the entire resort is absolutely gorgeous. The amenities are top notch, nearness to the beach, absolutely dreamy.
I also want to state, before getting into why I gave this home such a low rating, that the staff was so wonderful. Whenever I have encountered a problem with a Vacasa home (and the problems before today have been rare), they have always been extremely helpful and attentive, and I have not had that experience with other vacation rental companies.
Now for the negatives. It seems like during our stay we seemed to hit the "issue" jackpot. The main issue being the A/C never working in the downstairs portion of the unit, where two of the bedrooms are. The Vacasa staff truly tried their best to help us, and sent technicians out twice, and for that I truly appreciate their efforts. But not matter what small issues were found, (ducting leaking into the attic being one of the issues apparently), nothing worked and we spent four nights basically sleeping in a heater downstairs. I do feel that the A/C unit is having serious trouble keeping this unit cool, and therefore my family endured 80 degree nights every night in the downstairs area of the home. Upstairs stayed cool-ish, as long as we weren't using the stove or oven. But for what we paid we should be able to use the oven and stove. I could have lived with the smaller "issues", ie: lights being out, no remotes for the fan and TV in one room( and we really needed the fan with the A/C being out), and a few other problems that I have shared with the company. Anyway, I could have tolerated all of those things without a single complaint. But no A/C in South Texas during July is it's own type of torture, and for that I took serious issue with this home. It stinks too, because this whole place is so beautiful, so I really want to say only nice things. But I can't. Thank you to literally every Vacasa employee that I spoke to, I will be the first to say that they were so kind, and tried their best to help. They are the reason for the Stars that I am giving. You guys are truly one of my favorite vacation rental companies. The A/C in this home just ruined what is truly a gorgeous home. I would definitely stay at Palmilla Beach Resort again, like seriously hands down one of the most gorgeous places to stay in Port A. But this home would need to address it A/C issues again before I could recommend it, because no A/C in the Texas heat is absolutely unacceptable.