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科圖拉智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
科圖拉智選假日套房酒店 (IHG 旗下酒店)
624 Las Palmas, Cotulla, TX

評價

8.6

優異

10 分評分，優異；149 則評價中有 92 則" "
8 分評分，不錯；149 則評價中有 32 則" "
6 分評分，一般；149 則評價中有 7 則" "
4 分評分，欠佳；149 則評價中有 13 則" "
2 分評分，很差；149 則評價中有 5 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

9.0/10 

環保程度

評價

4/10 欠佳

Donna (Atlanta)

於 2024 年 4 月住了 1 晚

10/10 優異

Deborah

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stephanie, Kimberly and Kathy were so kind and welcoming! Give them a raise!
於 2024 年 3 月住了 1 晚

10/10 優異

Cynthia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is a good option to stay on your way to Laredo. My only complaint is the bathroom. It need some updates.
於 2024 年 3 月住了 1 晚

10/10 優異

Citlali

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2024 年 3 月住了 2 晚

10/10 優異

MYRNA ARACELI

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
The room smelled bad and had dust everywhere. All over the walls too. Bathroom mirror broken and blow dryer almost started a fire with all the dust in it. Sheets were used. So not recommend.
於 2023 年 10 月住了 2 晚

10/10 優異

marcus

於 2023 年 10 月住了 1 晚

10/10 優異

Susan M

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was an amazing very fun trip.
於 2023 年 9 月住了 1 晚

10/10 優異

Laurie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It had a late check out
於 2023 年 8 月住了 1 晚

8/10 不錯

Cynthia

伴侶同遊
讚好：整潔度和住宿狀況
The staff could be more helpful. I had to ask for breakfast time. This hotel is a good option to spend the night.
於 2023 年 8 月住了 1 晚

10/10 優異

Juan Carlos

於 2023 年 6 月住了 1 晚

10/10 優異

David

於 2023 年 6 月住了 1 晚

8/10 不錯

Marcus

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
Comfortable
Overall, it was great. Bed & room were comfortable, breakfast was good as well. Only thing when I arrived my nightstand & phone had a powder substance all over it, I cleaned it.
於 2023 年 5 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚

10/10 優異

Feenando

讚好：整潔度、職員與服務和住宿狀況
Great staff, great room condition and awesome breakfast.
於 2023 年 5 月住了 1 晚

10/10 優異

Susan M

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay
The room was nice and cool when I came in . I had everything I needed right there in the room. I didn’t have to ask for anything. Nice comfortable bed and great lighting. The breakfast was amazing as well. I would recommend this hotel to anyone. Nice and quiet also no noise at all.
於 2023 年 4 月住了 1 晚

10/10 優異

Mona

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚

10/10 優異

Alma

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Not enough light in the rooms but I guess they are all like that for a reason.
於 2023 年 3 月住了 1 晚

10/10 優異

Jesse

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
STx Cotulla Friendly
Very friendly and very professional. Will stay there again.
於 2023 年 2 月住了 3 晚

4/10 欠佳

真實旅客

家人同遊
No next time.
The stay at this hotel was not good at all. The room had a gas smell odor in the room, the bath tub/shower was stained, had a big dirty ring inside of tub. The mattress was uncomfortable and wore out. Not updated at all. Please fix issues.
於 2023 年 2 月住了 1 晚

8/10 不錯

ZULFIQAR

商務旅客
讚好：職員與服務
於 2023 年 2 月住了 1 晚
Kimberly D 於 2023年2月13日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 不錯

Francisco

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We arrived late but the room was ready spacious and nicer than expected. Lovely hotel.
於 2023 年 1 月住了 1 晚
Kimberly D 於 2023年2月13日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 優異

Enrique Daniel Pérez

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy ordenado todo
於 2022 年 12 月住了 1 晚
Kimberly D 於 2023年2月13日的回應
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express COTULLA.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.

10/10 優異

Carmen

於 2022 年 11 月住了 1 晚

10/10 優異

Keith

於 2022 年 10 月住了 1 晚
Kimberly D 於 2022年10月23日的回應
Thank you so much. We appreciate your feed back. We strive to make every stay great!

10/10 優異

nohemi

於 2022 年 8 月住了 1 晚

2/10 很差

Emmanuelle

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Los colchones pésimos no pude dormir bien
於 2022 年 7 月住了 1 晚
Kimberly D 於 2022年7月26日的回應
Gracias por elegir Holiday Inn Express y por tomarse el tiempo para compartir sus comentarios sobre su experiencia en Holiday Inn Express COTULLA. Me gustaría comenzar disculpándome por no haber cumplido con sus expectativas. Nos esforzamos por hacer que cada estadía sea lo más placentera y cómoda posible, y utilizaremos sus comentarios para entrenar a nuestro equipo a fin de brindar una mejor experiencia en el futuro. Espero que nos brinde la oportunidad de quedarse con nosotros nuevamente para demostrarle que su estadía insatisfactoria fue una excepción. Nuevamente, gracias por compartir sus comentarios, y si puedo ayudarlo, comuníquese conmigo directamente al 8308792000 . Sinceramente, kimberly davis Gerente general 8308792000

10/10 優異

Juan Pablo (San Pedro Garza García)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente precio y ubicación.
於 2022 年 7 月住了 1 晚
Kimberly D 於 2022年7月26日的回應
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express COTULLA. Fue un placer hablar con usted en la recepción cuando se registró. Ha sido un placer tenerte alojado con nosotros. Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro. Nuevamente, gracias por elegir Holiday Inn Express, y si puedo ayudarlo, comuníquese conmigo directamente al 8308792000

10/10 優異

Kimberley

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best Hotel in Cotulla
Kimberley was an awesome manager! She does a wonderful job checking people in and makes everyone feel welcome! Breakfast was delicious and all staff were friendly.
於 2022 年 7 月住了 1 晚

10/10 優異

Cynthia

於 2022 年 6 月住了 1 晚

10/10 優異

Cynthia

於 2022 年 6 月住了 1 晚

8/10 不錯

David

於 2022 年 5 月住了 1 晚
Kimberly D 於 2022年7月26日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. It was a pleasure speaking to you at the front desk when you were checking in. It has been a pleasure to have you stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8308792000

10/10 優異

Marshall

於 2022 年 3 月住了 2 晚

10/10 優異

Deborah

家人同遊
Great stay
Very friendly! Took us in immediately after we were bumped from Hampton Inn due to maintenance issues . We were cancelled at last minute and the Holiday Inn was great getting us into a room .
於 2022 年 3 月住了 4 晚

10/10 優異

Noe

讚好：職員與服務和住宿狀況
於 2021 年 12 月住了 1 晚

10/10 優異

Robert

於 2021 年 12 月住了 1 晚

10/10 優異

edward

讚好：整潔度、職員與服務和住宿狀況
The mattress was uncomfortable
於 2021 年 11 月住了 2 晚

10/10 優異

Kassandra

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 10 月住了 2 晚

4/10 欠佳

Matthew

商務旅客
不滿：整潔度和住宿狀況
Bugs everywhere
It smelt terrible. It had dead bugs all over the room and in the hallways.
於 2021 年 8 月住了 2 晚

10/10 優異

Maria

於 2021 年 8 月住了 1 晚

6/10 一般

Edin

於 2021 年 7 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度
Excellent service.
於 2021 年 7 月住了 1 晚
Kimberly D 於 2021年8月6日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was right next to some restaurants
於 2021 年 6 月住了 1 晚
Kimberly D 於 2021年8月6日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was one of the best stays I have ever had, the staff were super attentive and always smiling
於 2021 年 5 月住了 1 晚

4/10 欠佳

Alberto

家人同遊
不滿：整潔度和職員與服務
A headache from the start. Booked a room with 2 queen beds. When I arrived, I was told my reservation was for a single bed room instead of a double bed. Luckily, this was a family trip, and another family member and I switched rooms. Otherwise, the person that was going to stay with me in my room would have had to sleep on the floor or I sleep on the floor. Next, I understand the covid situation. But not having your room cleaned daily, not receiving clean towels and so forth is just ridiculous. We were told rooms would not be cleaned unless someone stays for 5 consecutive days or more, then rooms would be cleaned. So, all in all, it was not that great of an experience.
於 2021 年 4 月住了 2 晚
Kimberly D 於 2021年5月4日的回應
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 優異

真實旅客

於 2021 年 4 月住了 1 晚
Kimberly D 於 2021年5月18日的回應
Thank you for your feedback. We hope you stay with us again in the future.

6/10 一般

真實旅客

於 2021 年 4 月住了 3 晚
Kimberly D 於 2021年4月26日的回應
Thank you for your review. It is something that we will share with our staff to make better improvements.

10/10 優異

真實旅客

於 2021 年 2 月住了 1 晚
Kimberly D 於 2021年2月23日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 優異

Blanks (Laredo )

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice Clean Service Nice Clean Service Nice Clean Service
於 2021 年 1 月住了 1 晚
Kimberly D 於 2021年1月21日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 不錯

Luke

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Only negative is the reduced breakfast due to covid-19, just drinks and breakfast bars
於 2020 年 12 月住了 1 晚
Kimberly D 於 2020年12月29日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.